Crawford Services, Inc. - Our Reviews
Overall Rating
(736 Reviews)
(254 Reviews)
(249 Reviews)
(78 Reviews)
(113 Reviews)
(24 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Employee's use work vehicles to stock and harass women very creepy Crawford Services, Inc. Team. 08/29/22 |
|
|
|
|
|
I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford. I called you on a sunday and was led to believe someone would be out on monday. I finally called around five pm to say no one had showed up costing me a days pay. When I called around five pm i was told that the answering service you used must have not told you. Well i do not care. If you contract work with these people you are responsible for their actions.
Secondly I got the bill for your services and was told I needed to pay a diagnostic bill of 160.00. Nothing was diagnosed. I told the repair man exactly what was wrong. Apparently there is a wire leading from the outside unit to the inside unit that was too short because i had cut the wire. The technician added 20 feet to the middle of this wire. He never even looked at the outside unit. He added the 20 feet in the middle of the wire. It only took a little more than half an hour. There was no diagnosis what so ever. The wire was already connected to the inside unit as well as the outside unit. PERHAPS YOU CALL THIS CHARGE A SERVICE fee.
I have no wish to deTRACT FROM the technician. He did his job. SORRY ABOUT THE ALL CAPS MY COMPUTER IS ACTING UP.
It is Crawford which I had a problem with. Crawford Services, Inc. Team. 07/23/21 |
|
|
|
|
|
Very professional, almost did not know they were here and when they found 1 additional problem were quick to stop and discuss options with me, then still committed to being complete on same day despite me adding additional work to the job. Misael R. 06/30/21 |
|
|
|
|
|
If I could give this company 6 stars out of 5, I would. From my initial contact with the Comfort Specialist, Kenji Pearce who sold me two new Lennox AC and heating system units, to the installers, Jesus Ortiz, the Head Installer and his assistant, Roberto Reyes, I received exemplary and knowledgeable service. I have previously dealt with another AC company in Southlake and I can say that this company is head and shoulders above them in customer service. A third company who I got a bid from spent little time in my home analyzing my AC needs, wanted to sell me a unit larger than I needed, and worked hard to try and convince me that I shouldn't buy the high level unit I had decided on. I became suspicious that they were trying to sell me excess inventory and then was even more disappointed when they started to slash price at the last moment to try and get my job. Kenji was honest and knowledgeable throughout the entire process. Great job all the way around and I would highly recommend Crawford to anyone looking for a superior job and a customer friendly company. I now have a new "go to" AC and heating company for my needs here in Southlake. Jesus O. 06/16/21 |
|
|
|
|
|
These people “Crawford Sevices” are ripping people off. They say the cool club is a maintenance programa when it’s nothing but a discount in the future. Great! Sell me a discount and say I’m all taking care of fir a year. I still can’t get someone out here in less than 2 days. Este of money and a terrible company. Crawford Services, Inc. Team. 06/15/21 |
|
|
|
|
|
Jesus Ortiz did an awesome job on the installation of a new HVAC unit in my home. He was very professional the the job done was absolutely first rate. Jesus O. 06/08/21 |
|
|
|
|
|
It was a routine maintenance tune up, Joe Gil, the technician, came by on time, was friendly and informative. Great service from Crawford and the technician! Joe G. 05/28/21 |
|
|
|
|
|
After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji carefully measured my home and thoroughly analyzed the potential heat load and ducting. He then patiently explained to me his recommendations for a new system, while offering options which I could also consider. I don't believe I have ever encountered anyone who has been as technically knowledgeable about HVAC systems. Kenji is a great teacher, and I learned a lot about my home and about why the system he was recommending would provide the greatest amount of comfort and satisfaction. My system was installed by two amazing technicians - Jesus Ortiz and Roberto Reyes. Like Kenji, they were very friendly, considerate, and professional. It was clear that they took great pride in their workmanship. They were very organized and kept their workspace very clean and neat. When they found that the breaker in my home was insufficient for the heat strips that I needed, they installed a suitable replacement that could handle the load. Kenji spent a good deal of time with Jesus and Roberto to make sure that they had everything that they needed to complete my new system. He also explained the installation process to me and highlighted many of the extra steps that Jesus and Roberto were taking to make sure that everything was just right. It was a most impressive team effort. My new Lennox HVAC system looks great! Unlike previous installers I have had from other companies, Jesus and Roberto do high end commercial quality work. I cannot imagine a better looking installation. Since it was installed, my new Lennox system has performed exactly as Kenji had promised. It is efficient and quiet. Many times, I cannot tell that it is even running. Bottomline: If you simply want the best, get a new Lennox HVAC from Crawford Services, Inc., and be sure to ask for Kenji, Jesus, and Roberto. You'll be really glad you did! -- Warren N. Kenji P. 05/07/21 |
|
|
|
|
|
Jesus and Roberto installed a new Lennox AC They were excellent They arrived on time and were diligent and earnest in their work. They went above and beyond in my expectations I would reccomend them and Crawford services **** ********** Ricky B., Roberto R. 05/06/21 |
|
|
|
|
|
One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 minutes and Tim was super. Their prices seem very reasonable on the upcoming repairs and Tim was very transparent and helpful., so they have my highest recommendation. Timothy R. 02/22/21 |
|
|
|
|
|
Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled promptly and completed very professionally. I was very favorably impressed with Kenji as well as the install team of Manuel Zapata and Jose Zapata.
After my initial experience with Kenji Pearce I was convinced to request him by name for help with another HVAC installation ! I was working on an extremely tight schedule and I knew Kenji was the one I wanted to help me. With his experience he was able to figure my needs, offer solutions, and commit to an install within days. I was concerned with an old failing HVAC system facing what has turned out to be one of the worst ever winter weather events for this area.
The install team of Jesus Ortiz and Roberto Reyes were most professional in carefully prepping the interior areas of my home. They were very courteous and obviously extremely good in accomplishing all of the necessary tasks in such a complicated project.
A special thanks to Roberto for his patience with me in setting up the new thermostat and programming my phone app ! Kenji P. 02/16/21 |
|
|
|
|
|
Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d definitely consider him an Excellent Member Of your current workforce!
Please pass along to Manny how very satisfied I was with him, His positive attitude, his customer respect, his work ethic, and his desire to totally satisfy His customer!!
Sincerely,
Franklin Hester Michael J. 12/18/20 |
|
|
|
|
|
Joe with Crawford Services came out for an inspection on my furnace after another AC/heating co advised me that I needed a new unit. He advised me that there was really nothing wrong with my unit and that the rust (minimal) that was on the unit was from a humidifier the previous owner had added to the unit. He basically saved me 7600.00. I can't thank Crawford services and Joe enough. They were extremely honest and went to the trouble to show me how things operated on the furnace and what to expect on the performance of the unit. Thank you Crawford services and Joe G.-*** ** Joe G. 12/10/20 |
|
|
|
|
|
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated. Joe G. 12/05/20 |
|
|
|
|
|
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated. Joe G. 12/04/20 |
|
|
|
|
|
Joe Gil came to do our fall maintenance this afternoon. He did a very good job, explaining what he was doing and what he found. I would most certainly highly recommend Joe and Crawford Services for those people looking for maintenance or a new system for A/C and heating. Joe G. 11/18/20 |
|
|
|
|
|
no comment Joe G. 11/13/20 |
|
|
|
|
|
Joe Gill has been repairing and maintaining my HVAC systems for the past several years. He is always professional, and helpful to explain my repair and ongoing maintenance options. I appreciate his honesty. Because of Joe, I renewed a 3 year service agreement, and will continue to use Crawford Services. Joe G. 11/09/20 |
|
|
|
|
|
Great job! Fast, accurate, and professional Joe G. 11/08/20 |
|
|
|
|
|
no comment Joe G. 11/03/20 |
|
|
|
|
|
Joe G performed the fall heating check up on our system. He was very professional, friendly and took the time to answer our questions. We are very happy with Joe and Crawford Services. Joe G. 10/31/20 |
|
|
|
|
|
no comment Joe G. 10/31/20 |
|
|
|
|
|
no comment Joe G. 10/27/20 |
|
|
|
|
|
Joe was very professional. He informed me of all my options and performed the service well and quickly. He was pleasant and helpful with all my questions. Joe G. 10/22/20 |
|
|
|
|
|
Subnet controller failure causing iComfort thermostat to fail. Complete system check inside & outside. Service call and drain flush resulting in no part replacements. Joe G. 10/20/20 |
|
|
|
|
|
Came out same day I called at the scheduled time. Provided "extended warranty" without hesistation. I appreciate Joe's above and beyond service. Joe G. 10/20/20 |
|
|
|
|
|
Joe G has serviced our systems for several years....always professional, punctual and customer service oriented.
We are very pleased with Crawford Services and Joe! Joe G. 10/19/20 |
|
|
|
|
|
Very pleased with the Crawford staff and service people. Repair was done as promised and we have since recommended Crawford to several neighbors. Joe G. 10/13/20 |
|
|
|
|
|
Joe arrived on time and with equipment to do great job. Asked if we needed any other assistance. Very polite, professional, and friendly. Appreciate good service. Joe G. 10/02/20 |
|
|
|
|
|
Manuel and his son were really great. Quick and very professional. The Lennox system they installed works perfectly and is super quiet. I highly recommend this team. Great experience!! Manuel Z. 10/02/20 |
|
|
|
|
|
no comment Joe G. 09/25/20 |
|
|
|
|
|
We had an HVAC service tech for 20yrs, he retired and we began our search for another.... We went through three companies and their techs to start and selected Crawford... strictly because of the tech Joe Gil who was extremely knowledgeable and rooted out the cause in no time which was low R-22. The other techs tried to determine the cause by guesswork, the other tech(s) figured to remedy the issue would cost $3,400 -to full replacement of a 5-ton unit @ $14,000 . Joe found no such problems as suggested the high dollar boys, by inspection and as such won the business and hopefully and us as a long-term customer. Joe G. 09/25/20 |
|
|
|
|
|
Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled promptly and completed very professionally. I was very favorably impressed with Kenji as well as the install team of Manuel Zapata and Jose Zapata. Kenji P. 09/06/20 |
|
|
|
|
|
So very grateful for Polo’s professionalism and completeness throughout a day long, 8am to 6:30 pm HVAC installation in our home. He was warm, engaging and committed to doing all of it with excellence. He and his assistant Oscar were a pleasure to have in charge of this project. Thank you again and again Polo. Polo C. 09/05/20 |
|
|
|
|
|
Joe G. was awesome. Extremely professional and courteous. Arrived ahead of schedule and got us back up and running in minimal time. Didn't try to sell me something I didn't need like most HVAC companies. Joe G. 09/03/20 |
|
|
|
|
|
Worst fear living in Texas during the summer heat, AC System not working and on top of that stops working on a weekend. Contacted Crawford Services and Joe Gill came to our rescue. Joe is very knowledgeable, professional and friendly. He quickly diagnosed the problem and had everything he needed to get it up and cooling again. Joe explained the system issues and took the time to answer all our questions. We will be using Joe and Crawford Services in the future. Joe G. 08/26/20 |
|
|
|
|
|
no comment Joe G. 08/26/20 |
|
|
|
|
|
Joe was super helpful and courteous. Joe G. 08/25/20 |
|
|
|
|
|
Our Lennox AC unit was stopping frequently. Crawford tech Nathan ***** narrowed it down to a particular part he replaced and indicated if that didn't fix it there was only 1 other possibility. He documented that if it happened again they would credit us back the cost of the part he replaced. He was thorough, professional, and friendly. The way he tested everything after replacing the part and explained everything really instilled confidence in him and his technical knowledge/experience. Crawford Services has been good to us throughout this experience. Nathan C. 08/14/20 |
|
|
|
|
|
no comment Joe G. 08/12/20 |
|
|
|
|
|
Best AC install ever. Kind, knowledgeable, on time and courteous. respectful of the property and patient with the install process. Wish I had chosen Crawford Services on the first unit install. Manuel Zapata and his son Jose were great guys and did an awesome job. Highly recommend them. Manuel Z. 08/01/20 |
|
|
|
|
|
Trustworthy company top to bottom. Manuel Zapata and his son did an awesome install and took their time to do everything right. Would not hesitate to recommend Crawford Svcs to anybody. They were awesome. Manuel Z. 08/01/20 |
|
|
|
|
|
I had my routine 6 month check up for my A/C system. I used Crawford Services as my service professional. I had Joe G. as my service tech. He was professional, conversational, and went about his work in a no-nonsense manner. He did find that I had a significant leak of gas from my A/C unit, which was only 2 years old. I had a parts only warranty, which he checked and verified. He first showed me where the leaks were occurring. I was disappointed in that I bought a large volume Lennox system. I have lived here in the house for 40 years, and this is the third Lennox system. All previous systems worked well for many years with no problems. Getting back to my problem, Joe showed me where the leaks were occurring, what it was doing to my system, in terms of efficiency loss, and the cost of labor to replace the large part. He filled the system, and then sold me a 10 year parts and warranty for my system, which was less than $200 more than the labor alone. I jumped at the opportunity. It was an excellent transaction, I am completely satisfied with the outcome. One final note: With the filling of my system with gas coolant, I discovered that the AC unit was quite loud prior to filling, because it is now whisper quiet, even during the hottest part of these summer days. Great organization, great people. I fully recommend Joe G. and the rest of the staff at Crawford Services. Joe G. 07/25/20 |
|
|
|
|
|
Joe was very knowledgeable & professional. Answered all my questions, showed me videos of a REME HALO system for my house an my church. I extremely pleased with Crawford Services. Joe G. 07/20/20 |
|
|
|
|
|
Crawford was great. They came out and fixed my difficult AC unit but made a bad update to the board. Originally they thought they would need to provide an additional repair, but they realized their mistake, updated the board correctly, and refunded my deposit. Very honest and ethical as I would not have known any different. Thank you! Joe G. 07/16/20 |
|
|
|
|
|
Crawford Services, Inc. has always provided me with great customer service for the heating and air conditioning in my home. When my air conditioning unit failed, a technician was sent right out to help me in the triple digit heat of July. I purchased a new heating and air conditioning system which it was installed professionally and in a timely manner. Our installer, Manual Zapata, and his son provided us with the best customer service. Thank you Crawford Services, Inc. Emanuel M., Manuel Z. 07/15/20 |
|
|
|
|
|
Joe was very informative and honest about what repairs were needed, and how they would be done. He really took the time to make sure I understood what was happening and was very professional. He carefully traced the original system's design and made sure everything was done correctly/safety. On top of that, he was all done faster than expected. He certainly earned a repeat customer. Thanks. Joe G. 07/07/20 |
|
|
|
|
|
Great service from Crawford’s Services for many years! Just had 2 units replaced. Worked with Kenji and installer Misael. They were wonderful to work with! Misael R. 07/06/20 |
|
|
|
|
|
Joe Gil from Crawford services did a good job on my AC unit. He checked several capacitors with an OHM meter and cleaned and checked a lot of items on the compressor outside and on the condenser inside. The bill ended up being just under $500 bucks so a little steep, but the AC works and all his recommendations have proven to be correct so far. Joe G. 07/02/20 |
|
|
|
|
|
Joe did an excellent job explaining what he was doing and the pricing. After he finished his work he stayed and answered questions I had about my air conditioner an helped my better understand how the system works. I really appreciated his time and willingness to help educate me. Joe G. 07/01/20 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.