Cranney Home Services
24 Water Street, Danvers, MA 01923
Phone: 978-750-6900

Cranney Home Services - Our Reviews

Overall Rating

2174 star rating
(441 Reviews)
179 star rating (36 Reviews)
1091 star rating (222 Reviews)
282 star rating (57 Reviews)
Better Business Bureau
110 star rating (22 Reviews)
5 star rating (1 Reviews)
Judy's Book
55 star rating (11 Reviews)
101 star rating (21 Reviews)
Happy Call
5 star rating (1 Reviews)
88 star rating (18 Reviews)
258 star rating (52 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Cranney Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

Our Reviews

Thank you to Nick and Anthony for their help in clearing my drain. They were both courteous, professional, and extremely helpful. I am grateful not just for the great work they did, but for their patience in explaining what they were doing and working with me to keep costs reasonable.

I spent the morning calling local plumbers to help me with a clogged disposal/drain. No one was willing to find the time to help me until I called Cranney. They sent out Nick N. who was prompt, courteous and helpful. He explained what he was going to do and what I would be charged for. He worked with me to give me a reasonable price and then when needed, called in their drain expert, Anthony M. Anthony was great - he was able to get right to the source of my problem and took care of it quickly. Both Nick and Anthony were professional, efficient, and very neat. When they were done, my drain was running better than before and you'd never have known they were there. I am very grateful and would highly recommend their services!
Anthony M.
Already completed a review on review buzz.

Nice and warm: As I am sitting in my den nice and warm, I am thinking about that historic Friday 2 weeks ago. It was such a long day to get a new boiler working. So much trouble with National Grid with the gas. I think back where the boiler was ready. We were just waiting for Scott to do the electricity. He showed up during all the gas pressure problems. He did his work during the confusion with National Grid. I couldn't get over that Scott worked way into the early evening when he probably should have been home. Then there was Frank the hero of the day. He found out that there was not enough gas coming into my house. He didn't leave me with the problem. He was there with every new National Grid person who was trying to figure out the problem. He kept me informed throughout it all. Then, after National Grid left, Frank then started the boiler and didn't leave until I had heat throughout the house. He went above and beyond. He didn't get to go home until after 10:30. He needs a raise. I can't thank all involved in the new boiler installation enough. I tell all my friends how good Cranney Home Services is.
Frank T., Scott S.
Max did an outstanding job removing the old HVAC system and installing the new one. The newer system was smaller and had to be fitted. Not only was he quick, but more importantly thorough. He was pleasant and professional. When he was finished, there was not a trace of any debris. I don't think it gets much better than that. Thank you Max!
Max B.
Just wanted to say "Thank you" for a job well done by Nick I. & Nick R. really nice guys and very professional. Had to call on an emergency for a water issue coming through my living room ceiling from my upstairs bathroom. Nick I. immediately knew what the problem was (a hole in the drain pipe) and went to town replacing it. Not only did he do a great job repairing it he also offered to clean out the tub from the debris. This is the 3rd time in 7 weeks I had to call Cranney for service and each time their technicians have been very professional and kind. My husband and I are very happy we took the 1yr. service plan, it has helped greatly in reducing the final cost of everything. Again, thanks Nick you did a great job!!
Nick I.
Our boiler quit as a blizzard arrived. Cranney was one of the only 24 hour service providers, so we decided to try them out. We couldn't be happier with our choice. Frank was punctual and very professional. He understood the problem immediately and was very efficient is executing the repair. The boiler is better than ever.
Frank T.
What a neat work! Thanks Frank. Very professional
Frank T.
Once again Cranney Home Services did wonderful job for me. I've called on them several times for various needs and their technicians (in this case Nick & Dan) are always professional, straightforward, informative & courteous. Today they inspected my plumbing and caught something regarding my toilet that I'd wanted looked at but had forgotten about. They fixed the problem today so I don't have to schedule another service call. They also took the time to educate me on other questions/items I had. I'm very pleased, as usual.
Nick I.
I can’t say enough about Cranney Home Services. Thursday I had no heat. Two men came and checked out my boiler. I had a choice to either repair it or get a new one. Since the boiler was 27 years old I decided to get a new one after weighing the pros and cons. Patrick Ramsey came and checked out my heating system needs and gave me the price. It turned out that a new boiler could be installed on Friday. I was so impressed when I was lent two space heaters for the night. What a nice touch. Cranney Home Services really cares about their customers. I was told that the crew would be at my home on Friday morning between 7:00 and 8:00. Sure enough they came around 7:30. Everything went smoothly until it was determined by Frank that I had a gas pressure problem. He told me to call National Grid. They came and finally after the second National Grid person came, it turned out that I wasn’t getting enough gas from the street into my home. National Grid had to back hoe the street, clean out my pipe, install a new plastic pipe, and do all that they needed to do to get the gas in my home. This took hours. I was so impressed with Cranney Home Services. Frank stayed and kept updating me as to what National Grid was doing. He said he wasn’t leaving until I had heat. Frank worked above and beyond. After National Grid finally left, Frank then made sure I had heat. He didn’t leave until after 10:30pm. I can’t say enough about how well I was treated. The Craney Company treats their customers as if they are family and they have one wonderful employee in Frank. I certainly will tell all my friends how Cranney Home Services is the best.
Frank T.
Justin T was very good, friendly, and skilled at his craft. I called in for emergency service at 9.00pm. Their 24/7 number was easy to reach, and Justin called me back in few minutes. Came to my house in about an hour. He resolved / fixed the issue in 30min. Thank You Justin for coming in at odd hours.

Cranney's team was very professional, on time, completed the work as stated on the agreement and were all around very helpful. I was impressed with the quality of their service.
Alex C., shaun C., Kyle C., Courtney S., Scott S., Justin T.
Today (11/11/16) Justin Thompson worked in my kitchen digging and jack-hammering his heart out. He had to dig through concrete, saw through a rotten pipe, replace it with brand new, put everything back together, back fill the dirt outside against the foundation, etc, etc, etc. He was here for eight plus hours. We are so pleased with his work-very neat-cleaned up everything when he was finished and answered all the questions we had about what he was doing and why.
Justin T.
I recently had my heating system and air conditioning unit installed by Cranney. The whole process from getting a quote to installation went seamlessly. At each step, the company showed exceptional professionalism - answering questions, returning phone calls promptly and doing their own follow-up inspection. On the day of the installation, Max and Dan worked hard all day to get the heating unit up and running. I would recommend Cranney Home Services to anybody and I will definitely call on them again for my heating, cooling and electrical needs!
Max B.
We had to call Cranney Services regarding the functioning of our gas boiler for carbon monoxide issues! We had the Fire department respond to our home for this issue! Both fire & ******** **** advised us to call after getting abnormal readings and shut our boiler off! Cranney responded immediately and sent a tech ****** * to our home within an hour! He examined & tested our boiler and components & advised us it was safe to use! He was thorough & professional! He suggested we have our chimney professionally cleaned and will recommend a reliable company! It relaxed our fears & gave us great peace of mind! Thank you ****** * and Cranney for your quick response & professionalism!
Justin T.
Anthony was professional and polite. He explained everything and did a great job. We will definitely be calling Cranney for our future needs.

Nick I. was great..was very thorough and and completely knowledgeable..did a great job..whenever we need more plumbing work Nick I. is the man for us..very courteous and explained everything he was doing for us..excellent work!!
Nick I.
Dave arrived promptly at 8 am and greeted us with a cheery "Good Morning" before introducing himself. He put on his shoe protectors immediately and proceeded to get right to work. He thoroughly explained the condition of our furnace and what he could do in order to ensure our heating system would be in good condition for the winter. He made excellent suggestions for additional work that would be beneficial. Although this work was not scheduled for our appointment, he was willing to get it done that day. Dave was very friendly, communicated well, and gave us confidence that he was skilled at his job. Helpful?
Dave F.
I sent an E-mail about needing a plumber for a pipe with a slow leak near my oil burner. The same day I get a phone call back from Cranney. A very nice lady was very eager to help set up an appointment. On the day I scheduled, a polite and courteous professional plumber named Justin T. showed up. He was very neat and careful and made sure the work was just as we had asked for. The area where the work was done actually looks better than it was. He checked a few minor things before leaving and made sure the water was running clean through out the house. If another problem should happen, Cranney will be first on my list to call.
Justin T.
Nick was very efficient and friendly. He explained the 'why's and how's' easily and offered tips for avoiding the problem in the future.

Its tough to 'exceed expectations' for pluming. This is the second time I've used Cranney and both times I have to say they exceeded my expectations. Today I just had a clogged sink that I couldn't handle myself and had guests coming. Nick was here within two hours of my call and had everything fixed as smoothly as I could've asked. He was courteous and professional, I will be using these guys as my go-to plumbers.
Nick I.
31 year old unit blew Sunday. Guys were here Monday to assess the problem. Got a whole new system installed Thursday. Alec D and the team did a great job installing the unit, cleaning up after themselves, and were respectful. Very happy with the level of professionalism and service I received from start to finish.
Alec D.
The tech was very professional and curtious. He explained everything to me in great detail prior to beginning the work and cleaned up thoroughly upon completion. You should be proud to have him working for you and representing your company.

****** has repaired plumbing problems in our house on several occasions now. He is reliable, friendly, and knowledgeable.
Justin T.
The Cranney staff were more than accommodating, respectful, and qualified. ALL of my questions (and believe me, I had PLENTY!) were answered and dissected so that I understood the process taking place. From previous experience with The Cranney Company, they were my first and only choice to take care of my HVAC install. Thank you and nicely done everyone!
Michael B., Frank T., Kyle C., Courtney S., Alec D.
I would first like to acknowledge and thank Courtney, who from my point of view, is the heart and soul of your operation. ALWAYS polite, patience(!), attentive and thorough!. She is amazing! The crew that was assigned for install of my new HVAC unit was Alec Duckworth and Rich Damon, who worked under new and challenging conditions! Reinforcements were deployed to help with this surgical operation! Drills were churning, electrical wires were being pulled and the new unit sat proudly on its newly constructed throne! KUDOS especially to the team of Alec Duckworth and Rich Damon! I applaud their efforts, their kindness, and their very knowledgeable training and work ethics. They worked 11 hours straight to get the new HVAC unit, especially the A/C portion, up and running for me. I am so appreciative and grateful. In fact, all of the manpower, and everyone who not only came to our rescue to help install, including your electricians, Mike and Scott who hooked everything up were amazing. Your plumber, Frank, arrived as scheduled, on a Saturday(!) and connected the gas/heating lines. He is yet another fine employee from The Cranney Company. You have to be very proud of your staff!! Thank you and nicely done everyone!
Michael B., Kyle C., Alec D., Courtney S., Frank T.
I am very satisfied dealing with Cranney Home Services. The office called me from start to finish. They called me when the job was done to see if everything went well. The technician Justin T was great. He showed me what he did every time he finished one job. I know now who to call when I have a problem with plumbing or electrical. I would recommend Cranney Services to anyone.

Cranney did a great job replacing my HVAC system. The system price was reasonable and the entire installation crew, led by Max B. really did a great job. They wen the extra mile to make sure everything was perfect. Would definitely recommend their HVAC installation services to everyone
Max B.
Anthony did a great job . Prompt and professional. Made sure all was good before heading to next job.

Justin arrived within the schedule time period. He reviewed what we wanted to be installed. Upon checking out the job, he found a pipe under the sink that was pretty rusty and needed to be replaced in addition to the installation of our dishwasher and garbage disposal. An estimate was presented and it was approved. We are pleased with the job and his professional manner. The sprayer hose needed to be replaced at the same time but I was able to take care of that part. When we need a plumber again, we will certainly call Justin at Cranney.
Justin T.
******* ** was prompt professional and courteous. I would recommend ******* with out reservation.
Anthony M.
nick 1 was very courteous when he came to fix my shower and outside spigot. he did a wonderful job and i certainly will recommend CRANNEY HOME SERVICES to my friends.

nick has done two jobs fo me. he is very polite and respectful of me as a client. he is a excellent technician and has made my experience with your company. i will recommend your company to my friends.
Nick I.
Home advisor ***** was extremely professional and time consuming in his home comfort presentation. The install team, led by *** and including *** and ***** were superb in their hard work and exceptional in their finish. Well done all around.
Michael B., Max B., shaun C.
The staff at Cranney were very professional before, during and after the installation of my new heating and central air conditioning systems. Shaun guided me through the selection of the best system for our home and budget. Alec explained all the aspects of installation and care of the systems before and after installation. I'm very happy with the service I got and the follow up care!
shaun C., Alec D.
The service that we have received from all the guys and the office scheduling has been great! The person who last came was named Karl, he was very good. The only thing that we are waiting for is a hard copy of an invoice that was requested a couple of times and when Karl was here he had sent a reminder via email, otherwise we are extremely happy with Cranney's service.

Had my first experience with Cranney Home Services yesterday 6/6/16. As it turns out it was a very busy day for the company . Office staff kept me informed as to my position in the call list and even though it might be later in the day , they told me technician would work until the job was complete. When it got to be after 5 pm, I expected a courtesy call rescheduling to the next day.. Instead I received a call asking if I was still interested in having the technician to my home. I was indeed interested as the plumbing problem was a sewerage pump/messy situation requiring repair. At this point ,fully expected technician to show up take a quick look at the situation followed with" we need to order a part, will return tomorrow" Technician ***** * surprised me and handled the service call professionally and in fact did not leave until the repair was completed. Kudos Cranney Home Services !!!!! You have a new customer
Frank T.
Justin was very pleasant and professional in doing his work for us.

From start to finish this repair was handled in a very professional manner. The contact person was very knowledgeable. The technicians were very thorough from the repair to the clean up. Nick and Dan work very well together and made the process painless for me the homeowner. I was so impressed that I signed up to switch my heating and cooling service to Cranney. Thanks for solving our problem so efficiently.

We had an emergency plumbing issue the night before closed on the sale of our house. Anthony came out and took care of everything quickly and and did a wonderful job. He was extremely friendly and helpful and went above and beyond what was asked of him. I would definitely use this services again!!
Anthony M.
Anthony M. Did a terrific way job installing my new kitchen faucet- he was polite, on time, and knowledgeable about plumbing issues ,

Justin T came to our home to assist with a leak to our plumbing system. Not only did he carefully diagnosis the problem, but he offered alternatives to correct it that were very good. We signed up for the monthly plan offered by Cranney Home Services because of the excellent service.

My shower went on the fritz first thing on a Monday morning - no fun. Cranney was the first company that I called that, despite their already busy schedule, made time to help me out just hours after I called. Great service from the folks back at the office on the phone, and great service from the onsite guy, Justin T. Hope you don't need to call them, but if you do, call Cranney!
Justin T.
Very happy with Cranney. Thank you Justin T awesome job with water hammer and main water shut off valve problem.

We were very pleased with the whole experience.

About a year ago, I moved to Salem. I had no idea who to call for any kind of service. My daughter, who also lives in Salem, told me "you have to call Cranney". I did, and have been very happy with all their services. First of all, you talk to a friendly human on the phone who will accommodate your schedule and call you 15 minutes before the service person is to arrive. They don booties, clean up after themselves, and generally respect your property. Dave installed a Nest thermostat and was very enthusiastic in showing me every feature of the device. Since that first encounter with Dave, I've had Cranney install a new water heater and evaluate my boiler, water and electric systems. I trust their advice.
Dave F.
Justin was timely and efficient and explained the work to be done as well as the cost.

Fast efficient and polite.

Excellent to work with. Professional, responsible, knowledgeable.

Excellent job! They are the first company we found that could actually solve our heating/air conditioning issues. Very happy!
shaun C.

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