Cranney Home Services
24 Water Street, Danvers, MA 01923
Phone: 978-750-6900

Cranney Home Services - Our Reviews

Overall Rating

2174 star rating
(441 Reviews)
179 star rating (36 Reviews)
1091 star rating (222 Reviews)
282 star rating (57 Reviews)
Better Business Bureau
110 star rating (22 Reviews)
5 star rating (1 Reviews)
Judy's Book
55 star rating (11 Reviews)
101 star rating (21 Reviews)
Happy Call
5 star rating (1 Reviews)
88 star rating (18 Reviews)
258 star rating (52 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Cranney Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

Our Reviews

Water Heater problem. Tim M came promptly after I got my call from the office. He explained all options without trying to "sell" me anything. He knew his job well and was patient with my awful questions. I ended up with a purchase of a new heater and also returned as a member, much to Tim's influence. Although the bill was much higher than I expected I felt Tim's work made it my best choice. Thx
Tim M.
Michael T. did a really good job. He was prompt and performed his task quickly and efficiently. I was happy to have him come to my house to do the work.
Michael T.
Michael was very helpful in determining the best way to correct an electrical problem. He did a good job in a short time. I would recommend him .
Michael T.
After having this problem solved,i can honestly say," you have another appreciative customer, and your technician, Ivan T was tops " ... Thank you

Mike was outstanding.

Outstanding service. Very friendly. Hope to always have him perform service - great.
Michael T.
ivan t saved the day with no issue, just heat on a cold day. very professional,and i have to say, cranney co should commend him but i'm confident they are aware of his ability
Ivan T.
On time. Very professional. Very reliable. Could not recommend more.
Justin H.
Michael was professional and up front and honest about the work needed. He gve me the cost upfront and delivered as promised. Great service!
Michael T.
I highly recommend Cranney Home Services and their service contract. The service contract includes a yearly exam of my plumbing and electrical systems. Today was my yearly inspection of my plumbing and heating. My technician, Justin Harwood, arrived on time and did a thorough examination. Upon his inspection Justin discovered that my water heater was leaking and recommended replacement. When I said that I was going out of town for an indefinite time period, he suggested that I do it asap before I leave for fear that it would leak and flood my basement. I followed up on Justin's recommendation and saved myself countless future headches when I think of what could have happened in my absence. Justin is such a perfectionist making sure my home was left in the condition it was in.
Justin H.
Justin was very professional, knew what he was talking about and doing. He gave me 4 options to choose from. He explained everything to me while doing the job and after he was finished. He was a pleasure to have in my home. I hope he stays with the company for a long time. I would definitely have him come back.
Justin H.
Frank was excellent. On time, efficient, knowledgeable with clear explanations of the problem, Thank you for your great service.
Frank T.
It was time for my fall inspections. Jason came out and took care of my furnace. He was on time and very efficient. He explained everything as he went along. His work was excellent Frank and Nick came out for my plumbing inspection. They were very thorough. I needed a new faucet. It was installed within the week. Excellent work.
Frank T., Jason M., Nick I.
I absolutely love your service. As a single female homeowner - plumbling, electrical & heating systems are not something I am able to just "fix" or even want to understand. Cranney gave me great piece of mind ...knowing that I would NEVER have to worry if something went wrong. The yearly electrical, heating and plumbing reviews & the staff taking the time to explain each item was invaluable. (And again ... a great piece of mind.) Frank T. was usually my serviceman - wonderful ..on time or early, neat, polite just great. Even calling the office was always a pleasure - every person I dealt with ..mainly Diane.. but a few others at times. Each one - professional, friendly & courteous..a pleasure to speak with. I can't say enough good things about the Cranney Team :)

**5 Years with Cranney - Heating, Plumbing & Electrical services have never run better. Frank Tumbarello was usually my service rep- always on time (or early), professional & spot on with assessments & service! Highly recommend them!**
Frank T.
I have used Crannery on two occasions for plumbing and Justin was the technician both times. I highly recommend Justin. He is professional, knowledgeable, and respectful of the areas he worked in. Throughout the process he explained what he needed to do and why. Excellent and friendly service.
Justin H.
Michael Brennan and Alex C. were professional, neat, efficient and were able to accomplish several jobs within a few hours. Cranney Co. should be proud to know what great employees they have! Thanks

Mike B. and Alex C. did electrical work for me today. They arrived early and ready to do every job I asked for. They were neat, polite and very professional. I will always use Cranney for future work, and I will recommend them to all my friends. Thanks!
Michael B.
Mike B came on 8/27/13 to do electrical work Justin H came on 8/30/13 to plumbing Both were on time and very professional they did an excellent job. Mike B installed electrical outlets in basement for washer and dryer Justin installed a washer hookup and removed and installed a utility sink in the basement,. The house is a 113 years old so I know its not easy doing work to it, but these two professionals were able complete their jobs with no problems I recently had shoulder surgery and was unable to move a heavy sink and Justin along with the help of his co worker Scott moved this heavy 100 year old soapstone sink Their workmanship was excellent and cleaning the site after was fantastic, cleaning after a job is one of my pet peeves I have had previous contractors where after they finished their work and cleaned only to clean up after them myself. I would definitely use this company again.
Michael B.
May need an additional adjustment in the future on 2nd floor... Will know better after I have power vent fan installed in the attic. ( which will be installed soon ) Heat from attic, next to 2nd floor rooms makes them a few degrees warmer than the 1st floor.

We were extremely pleased with the installation of our AC unit and especially with the team of ***** and *******. They were very professional with the attention to detail and the anwsering of all our questions. They have made the adjustments needed and I have confidence they will be there if any are required in the future. ***** **** was also great to work with in designing a plan that would work.
Dave D.
Did a great job. Right on budget.

I had a bad day, no week. The last straw was the demise of the washer and the ensuing panic with 3 adults, a baseball coach, an old dog and 3 active toddlers - the laundry room was SRO. Frank T was calming and optimistic, clear and, well GOOD. He was fantastic.

A desperate washing machine situation was threatening to ruin my daughter-in-law's life (day anyway) ....many detours before we could get the grandkids' clothes clean again....but along came Frank T., an appliance hero. His work was great, his attitude was ridiculously even-keel and his advice was exceptional. I will use Cranney again and this tech is the main reason. thx
Frank T.
Jason has always been very professional, courteous and friendly. He does a good job and knows his profession very well.
Jason M.
I would highly recommend Cranney to anyone looking for residential plumbing services. Technician was extremely careful,clean and courteous. Job was diagnosed, estimated and completed within 24 hours.

I am a first time client of Cranney Plumbing. I must say I was pleasantly surprised when not only did Frank (technician), arrive promptly, but issues were diagnosed, estimate given, parts ordered, and Frank returned 24 Hours later to complete the job. No mess, No fuss, completely satisfied. I would highly recommend Cranney and Frank to anyone looking for residental plumbing.
Frank T.
My smoke detectors were malfunctioning. Michael was able to come out on the day that I called. He changed out all my units and replaced them with a different brand. He finished the work in a timely manner. Michael is a talented young man ,who does excellent work.
Michael B.
I was really impressed with my service on May 14th. Frank came to my house on time to install a disposal, bathroom faucet set, and repair an outside faucet. He quickly explained my alternatives and the pricing. I had him go ahead and he went to work for about three hours and did a quality job and I felt he charged a fair price. I would definetely use Cranney again and I would ask for Frank. Ron Ridley
Frank T.
Wish we knew about your services when we owned a much larger home 2 years ago! We have been extremely pleased so far!

We had Michael B. come in to do electrical work for us that included a placement of a light switch that was not there and the electrical and physical mounting of a 55" TV over our gas fireplace. (It had previously been installed incorrectly by the Geek Squad and they would not fix it unless they charged us again, even though we told them we were unhappy from the moment they installed it). Mike hid the wires and mounted the new tv perfectly! He was friendly, extremely knowledgeable, polite and professional. I started calling him Miracle Mike! We've had Cranney now for our gas furnace, plumbing issues and electrical issues and have not been disappointed once. We highly recommend them! Soph & Ellen Carinos
Michael B.
The technician, Frank, that responded to my call to fix a leaky shower, identified the problem quickly and provided me with options (rermoving some of the tile or opening up the wall behind the shower) for fixing the faulty shower valve. He worked quickly and efficiently. I thought the work was expensive but I don't have anything to compare it to because I've never had this type of work done before. He fixed the leak and cleaned up nicely. Good job.
Frank T.
Very happy with same day response to placate building inspector.

I was extremely impressed with Dave Delaurier's and Frank Tombarello's workmanship, professionalism and easy-going manner. They showed up on time and completed the job, the entire job, in the two-day period they said it would take. I was most pleased with the attention to detail - such as neatly securing all hoses and wires as thoroughly as if they were working in their own house. Even though the house was under complete reconstruction with plaster dust and sawdust everywhere, they took care to wipe up their footprints (as well as Tag's, our friends and mine). I was a few minutes late in returning to the house at the end of the job, but Dave and Frank waited so that I could be given a tour of all the components of the new heating system. Very interesting, and now I know where all the switches, filters, gas and water valves are - something completely new to me. Bottom line: Dave Delaurier and Frank Tombarello clearly take pride in their work and it shows.
Dave D.
Mike was on time. Used booties to cover his work boots. The estimate was a lot less than I thought it was going to be. The light switches work the way they were intended to work. Good job!
Michael B.
Mike was on time. Used booties to cover his work boots. The estimate was a lot less than I thought it was going to be. The light switches work the way they were intended to work. Good job!
Michael B.
Frank has done a wonderful job. He s is my high recommendation.
Frank T.
I was very pleased with the service I received from Cranney Home Services. I received a call from the dispatcher to let me know when my technician would arrive. ***** arrived in a timely manner. He was friendly and professional. In addition, ***** told me prior to doing any work what the expected cost would be. I was very pleased with his work and Cranney Home Services as a whole.
Frank T.
Great service, terrific technicians. I have a contract which provides routine a routine check up for my electric, heating and plumbing. Great peace of mind.
Michael B.
Frank provided outstanding service during his visit to our home. He was prompt and explained his findings very clearly. When he was finished he went over everything he did and made sure it was to our satisfaction. We were very pleased with our service call. Thank you.
Frank T.
We've had so many other companies come into our home for services and none of them have compared to Cranney. Their technicians are knowledgeable, efficient, polite and explain things in terms we can understand. Very happy with the quality of service and the warranty and the price right up front. We had Jason and Michael update and repair our gas furnace(the house is 2 years old but the original work was not done properly.) We feel safe and protected. We have been homeowners for 27 years and though you may pay a bit more, the work is guaranteed for 3 years, they come out right away, they are extremely knowledgeable and reliable and they provide many services all within one company. We are more than satisfied!
Jason M.
From the moment they walked in our door to when they left, Frank T and Dave were professional and knowledgeable. We knew what to expect during the installation of a Bryant 90% efficient boiler, but Frank and Dave s attention to detail and respect for our home surpassed our expectations! I happened to be home during the most of the installation of the new furnace with exterior vent and replacement of corroded heat pipe. I did not have a moment of concern about how the work was progressing, how equipment was moved in and out of the house or how the space was cleaned up. On another occasion, Frank had installed our on demand high efficiency water heater with the same calm expertise. We have confidence and comfort with Cranney Home Services and highly recommend them.
Frank T.
Steve was here this week and cleaned the furnace, replaced a valve and expansion tank. He did a great job and I believe we will be trouble free for the foreseeable future. Also, about a month ago Jason installed a mixing valve in a shower and it is a big improvement over the old arrangement. He,too, did fine work.
Stephen L.
I wish I had known about Cranney Companies years ago. This is the first time I felt like I had a thorough checkup of my furnace. From my initial call, to scheduling, to the technician's visit, everyone was very professional and a pleasure to work with. This was the first time a technician was thorough enough to solve a long-standing noise problem and find a solution. I am very grateful to Steve Lee for his professional and persistent efforts. I couldn't be happier with the results of this service call. I will recommend Cranney to my neighbors and friends.
Stephen L.
Cranney Home Services deserves a 5-Star rating. They are the first service-oriented business that I have full confidence in. All aspects of the process, from initial contact to scheduling to performance of service by Steve Lee, were excellent.

Everything went extremely well. I just wish the costs for both calls were not so high, knowing I now need to have construction work done to finish off the repairs.

A snap of severe cold weather left me without heat or water on my first floor. I had called two other local plumbing companies and they were swamped and couldn't schedule someone to come out for several days. I didn't wish to risk waiting so I called Cranney and they had someone out that same day. Jason came out first informed me someone else had to come out as he felt I had a broken water pipe. Thawing it more would risk water damage. The next day (Saturday) Frank came out and isolated and completely replaced the split pipe and determined the cause was the work I had done this summer to replace wood rot outside the house in the same area. The company removed all insulation and never replaced it. Frank did an excellent job in insulating the area from inside the house He communicated what needed to be done both now, and later. He was extremely helpful, especially knowing I am on my own for any maintenance for the house. I would recommend and refer (Cranney) him to anyone I know. Kudos to Frank for a job very well done!!!!
Frank T.
I called Cranney Home Services when I woke up this morning with no heat. And I should also mention that it was 6 degrees outside. REALLY COLD! I called at 6:30am, they let me know how much it would be just to show up (which seemed reasonable to me) and Steve was there at 7:50. He was extremely nice and polite, explained everything to me, and let me know before he did things what it would cost. He had the part I needed, and my heat is now working again! I was at work by 9:30am. Thank you, Steve!!!
Stephen L.
As usual the service and customer attention was outstanding. We had our annual electrical inspection. There were a couple of other issues that needed attention. Instead of having us schedule a follow-up service call, the technician took care of the issues at that time - including a trip to get a replacement part. Thanks for your continuing outstanding service!
Michael B.
Quick, professional, neat and courtious service. Next time I need I know i can depend on Cranny


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