Cranney Home Services
24 Water Street, Danvers, MA 01923
Phone: 978-750-6900

Cranney Home Services - Our Reviews

Overall Rating

2126 star rating
(431 Reviews)
1058 star rating (215 Reviews)
169 star rating (34 Reviews)
277 star rating (56 Reviews)
Better Business Bureau
110 star rating (22 Reviews)
5 star rating (1 Reviews)
Judy's Book
55 star rating (11 Reviews)
101 star rating (21 Reviews)
Happy Call
5 star rating (1 Reviews)
88 star rating (18 Reviews)
258 star rating (52 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Cranney Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

Our Reviews

Keith arrived on time and worked until he got our drainage problem cleaned-up.
Keith M.
I was so impressed with Michael T. and his apprentice S. when I opened the door. They took the time to introduce themselves to me. They did a great job in putting in a replacement ceiling fan. They were professional.
Michael T.
Frank T.came to my house three times in the last two weeks. Two times for emegencys. A leak in the furnace, on New Years day, and a burst pipe on 1-8-15. Both times he got here promptly and fixed the problems quickly! He was a life saver!! The other problem he ( and his partner Joe, who also was great!) changed over approx. 40 ft. of bad piping.Not an easy job! They routed pipe through attic,into laundry room,under stairs, behind and through kitchen cabinets to in-law heating system.Now the system works great and is more efficient! I can't thank them and Cranney Home Services enough! My wife, Jan,and I are very happy! I will recommend them to all my friends!!Frank and Joe were so polite and professional!!!
Frank T.
They wanted to charge 50.00 in order to get an estimate of the work cost. Every other estimate that I received was free. I cannot say how efficient the electricians are because I am not willing to pay for the estimate.
Sarah H.
Jason was competent, courteous and professional. I was totally satisfied with the service call.
Jason M.
Dave French,did an excellent job diagnosing and repairing my furnace problem. He is polite,friendly and very competent thank you Dave. My condo is warm again
Dave F.
Keith was very professional and took time to answer all our questions.we had toilet and bath tub backed up neither would drain.he arrived at time we were told.keith made sure all was flowing properly and made sure everything was cleaned up before leaving. We would highly recommend using Keith and the cranney companies. Excellent service
Keith M.
The entire Cranney team deserve a very good rating for the professional manner in which they completed the installation. They were knowledgable, courteous and competent throughout. The home heating equipment from Mitsubishi they installed has every appearance of being well engineered and well built. The results so far are exactly as we were promised.
Max B., Alex C., Scott S., Michael T.
The entire Cranney team deserve a very good rating for the professional manner in which they completed the installation. They were knowledgable, courteous and competent throughout. The home heating equipment from Mitsubishi they installed has every appearance of being well engineered and well built. The results so far are exactly as we were promised.
Max B., Alex C., Michael T.
Excellent, timely service, very professional, good rates, no complaints. I will definitely use them again.

Justin was prompt, courteous, and was working diligently until the job was completed. When the job was completed he made sure everything was clean and neat. He is an asset to Cranney and I would welcome him back for my repairs in the future. Linda & Frank Koczalka

Justin was great, would ask for him again in the future. Cranney Home Services Rock!!

We had a problem with a drainage pipe within our wall. Justin was dispatched to correct the problem. From entering our home until he was finished with his work, he was very courteous, knowledgeable, and professional. The basement was clean and neat when he left. We would definitely call Cranney Home Services for repairs in the future.
Justin H.
Needed help with a plumbing problem and Cranney had his associates out quickly to solve this. Justin was great! All employees have been very courteous and helpful. Great job all!!!!!!

Frank was very professional, gave me a quote and then explained why he did everything. He was very friendly and very knowledgeable about his work. I would recommend him to anyone!
Frank T.
Everything was great. We give it a 15 Oma scale of 1 to 10.

Justin and Cranney were very prompt and helpfull!
Justin H.
great service, very knowledgable technicians. Frank went beyond the call of duty and came back at 8:30 PM with the repair parts just to make sure my boiler was fixed and we have the heat and hot water back that same day. I would definitely recommend them.
Frank T.
We have already been referring Cranney to many friends, your staff represent you extremely positively! Clearly well trained and proud to work for your company! Well Done! By far ahead of your competition!

We recently replaced our gas heating system, a Bryant system which was installed in 1965 and worth every penny. In getting 3 quotes we began to learn much about today's differences in efficiency, venting, pricing and more. Ultimately we chose Cranney Home Services largely due to Scott Shaw their sales/technician who was professional, understanding and a great communicator. His quote was better than competition for a higher efficiency system. Then we moved to installation and dealt with Juanita who scheduled install and inspections flawlessly. The day of installation, two techs arrived early at 7:40 am, were impeccably clean, quiet and proficient! Later same day with flawless coordination the electrician and plumber did their work completing the entire job by 6:30 pm. Even with one small outdoor pipe change we continue to rave about Cranney Home Services and would highly recommend them to anyone looking for Heating/AC. Thank you and we can only wish all companies trained their employees as well and required the same type of exceptional client communication!
Scott S.
I needed a new thermostat installed and Michael T came in today to replace that item. He and his apprentice were very informative and answered some questions I had. Thank you Michael T and Scott
Michael T.
A few weeks ago I had a problem with a clogged toilet. Justin was able to take care of it for me and I have not had a problem since. He is very friendly and also very helpful with any questions I had asked him. Thank you Justin H
Justin H.
These guys were super nice, very informative and I will always use them from now on. They do heating, plumbing, and electrical. It's a one stop shop. There are many choices in the north shore for heating service but once you try Cranney, then there's only one.
Frank T.
Michael T. did a great job and was very efficient and knowledgeable. He was on time and was very personable. I would recommend him any time.
Michael T.
Frank T was helpful, informative, efficient, tidy, and got a lot done for us in one morning. Thank you!

I have done business with Cranney Home Services for years. They're professionals with a capital P. It's nice being able to deal with people you can trust, and, who, have integrity, a work ethic beyond that of your average business today. Customer service is top notch, all work guaranteed, but best of all, are the workers. All top notch in their respective fields.

This is the 3rd attempt to give a review for Cranney Home Services. What a great Bunch of guys. My last attempt was for Michael T and Now for Frank T. I have been doing business with Cranney Home services, for years and they have become to feel like family. Quality work, guaranteed. As a disabled senior citizen I'm unable to do the necessary repairs, to maintain this house. On several occasions, Cranney has had to come, over minor stupid things, they have never tried to charge me for unnecessary work, or, fail to advise me on what was the cause of problems. They have always been patient and understanding. Sorry Michael T. your review didn't get posted my first two tries I don't know why, I wrote a good one too! It was good timing to get my generator tuned up at the same time you checked out the electrical panel, saving a return visit. Frank T, thanks for a nice quiet house , no clanging and banging and ample heat. I have taken your advice and removed the radiator covers for better heat distribution. Although the one in the bathroom keeps stacked towels warm, for after shower drying. Thank you Cranney home services!
Michael T., Frank T.
Dave F. was so helpful. He checked everything step by step and fixed the problem. We are going to buy Cranney service plan because of the experience.
Dave F.
Dave, the technician who answered our service call was thorough and knowledgeable and extremely polite and professional. it also explained the benefits of the service plan C Rainey offers, we are thankful for his help
Dave F.
Dave was very professional; I am very happy with my service and the results from the whole Cranney team.

We were quite pleased with the entire installation from first contact to the completed job.

I am a new customer and have had a few inspection and one service call. The entire team is very professional. I look forward to years of exceptional service.

The installation of our HVAC service went smoothly and without any unexpected problems. Max clearly was capable and went about the installation in a fully professionally manner. He was personable and courteous. He took the time to point out specific installation features and characteristics. It was a pleasure to have contracted with Cranney and to have Max leading the installation.
Max B.
Max B. and Drab were courteous and very informative. They were respectful of my home and very knowledgeable about my heating and cooling unit. Cranney Home Services provides service in a prompt and timely fashion,
Max B.
Dave repaired our very old boiler during an emergency visit (leaking), and during his diagnosis, identified other issues that prompted us to buy a new, and much more energy efficient boiler, which he then also later installed. Dave is personable and his work is always very well done and professional. We've had several issues fixed with Cranney now and we are very happy with them - we will be signing up for the annual service plan thanks to people like Dave.
Dave F.
4 starI have used Cranney Home Services a few times for plumbing issues. Both times, I have been satisified with the results. The last time, Justin took care of the issue promptly , cleanup was great.. I will use their services again. I had tried to get another company before I contacted Cranney, and after a week of trying to get scheduled, I gave up. The other company did not even attempt to come. keep up the good work.
Justin H.
I am a new customer and have signed up for the home service plan. I could not be happier with the service I have received to date from a complete home electrical inspection to installing a new outlet and circuit in my basement. Michael is an absolute professional. My overall experience with Cranney is fantastic everyone is pleasant from the office staff to the technicians. I have complete peace of mind knowing that I have someone to call with confidence for any AC, heating, electrical or plumbing problem.
Michael T.
Courteous, professional, considerate...solved my problem. I will definitely use your company again.

I have NEVER BEEN DISAPPOINTED in any service by Cranney service. I count on them for everything having to do with our home.!

Prompt and courteous. Performed only the needed work at a reasonable cost.
Jason M.
I have been using the Cranney services for our entire home for the past four or five years. When ever something happens in this house the first person I call is Cranney services. From the initial call to all of the sparkling personalities explaining the problem to the technicians coming out to the house I have always had a wonderful experience. Our garbage disposal stopped working and out they came...unfortunately a part was missing from the new disposal they brought but the very next day out came Justin and Andrebe with the new disposal---and because of the heavy load and rain today,a they did not get here until 7:15 pm, when they should have been home eating dinner. Both young men did an excellent job and were a pleasure to talk to and have in the house. I have never met anyone representing Cranney company that wasn't the best!! Jerry Rosen
Andrebb A., Justin H., Jason M.
So far we've been satisfied with the work done.

Since we've used Cranney, every job has been done to our complete satisfaction. Whenever we have called them, they have proved to be reliable and efficient.

Keith and Mike came to us the day after we arrived back from vacation in LA on Wednesday night, October 8th, to a drain blockage. Not the best way to arrive back home with laundry to do, etc. We own a three-family home so we are always concerned about our tenants being inconvenienced. The guys were wonderful. Very prompt, professional and friendly. It was a difficult job because of the way the main trap was situated, and they worked on the problem all afternoon on Thursday and thought it was cleared. Unfortunately, on Friday when I ran a wash, the drain was backing up again. My husband called Cranney and Keith and Mike came back and worked on it until it was fully cleared. They ran all the faucets to make sure it was completely clear. We were very happy with the service and grateful for their excellent work.
Michael B., Keith M.
Frank T was awesome......

Dave and Nick replaced my water heater and cleaned out some rusted pipes in the basement. They did an excellent job in both cases and left both work areas as clean as they found them. There was some confusion about the billing (mostly caused by me). Dave checked with the office and was able to get the prices I wanted. He handled this matter in both a professional and courteous matter, the same way Nick and he did the work they performed. My wife and I have been with Cranney for a few years. We have never been disappointed with the quality of their work. All the staff they we have dealt with always demonstrate a courteous and helpful attitude.
Dave F., Nick I.

OMG...I was in a kitchen sink was backed up and ready to overflow on the floor..I called Cranney plumming as an emergency call..everyone was great.. then the tech --- Frank T arrived at my home in 1 hour of placing the call...HE WAS SIMPLY AMAZING...not only did he diagnosis the problem but fixed it in no time...I was so impressed with his customer service skills, workmanship and friendly pleasant demeanor..that when he was finished.. I signed up for their yearly service plan...I AM NOW A PLAN MEMBER AND COULDN'T BE HAPPIER...Cranney is extremely lucky to have such a talented, compassionate, friendly employee.. WAY TO GO FRANK T..Thank you Thank You Thank You.......Beth Kelley
Frank T.
Completely satisfied with the service and product supplied by Cranney Co.

very pleased all of the work cranney has done for us. everyone is very professional and very helpful.


No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.