American Water - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period American Water has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Excellent company to work with from salesman to employee who installed system and office manager. Nice soft water next day that made a huge improvement in our lives. Would highly recommend this company. Romaldo G. 05/11/20 |
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Remaldo was very professional and knowledgeable about the products and services. I moved to Round Rock, Tx in 1988 and became a customer when the company opened. When I have needed a system in homes I have owned I returned to Kinetico and I have always recommended American Water/Kinetico to others. Thanks for being there Romaldo G. 05/04/20 |
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Romaldo was great to work with. He treated us like real people and not just a salesman. The install was clean and quick. The whole process only took 3 days from the time we first met to the final install. Great service so far. Romaldo G. 04/29/20 |
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Romaldo was great to work with. He treated us like real people and not just a salesman. The install was clean and quick. The whole process only took 3 days from the time we first met to the final install. Great service so far. Romaldo G. 04/29/20 |
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Great and friendly service. American Water T. 04/24/20 |
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knowledgeable sale person & installation person
great pricing and fast reliable service
this is my second water system
love the Wi-Fi app
great job thanks Romaldo G. 04/24/20 |
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My experience with American Water was great. Jennifer Byrd was ridiculously knowledgeable and was able to answer every question I asked and even answered the questions I didn’t know to ask. Their installer did an amazing job, was really professional, left my place cleaner then when he arrived. It’s a premium product with a premium price tag, but it was worth it in my opinion. American Water T. 04/16/20 |
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Previous softener was installed 30 yrs. ago, service was excellent always, but it was time to upgrade, price and installation were excellent. Tech's were knowledgeable and safe and respectful of my property. Safety for them and me were high priority with the Covid 19. Would recommend them and Kinetico to all. American Water T. 04/15/20 |
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Great service. Great equipment. Last one lasted 20 years. Hoping this one does too. American Water T. 04/15/20 |
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no comment Romaldo G. 04/14/20 |
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Kevin A is the best. He answered all my questions, very personable. I had a choice between American water and another company but, Kevin’s professionalism and personable demeanor were the deciding factor why I choose American water plus water taste really good and clean too. Kevin A. 04/09/20 |
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Kevin A is the best. He answered all my questions very personable. I had a choice between American and another company but, Kevin’s professionalism and personable demeanor were the deciding factor why I choose American water plus water taste really good and clean too. Kevin A. 04/09/20 |
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Romaldo was very knowledgeable about the system. He explained everything slowly and patiently. He also answered all our questions. So far we love the system. Romaldo G. 04/08/20 |
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This is the second time that we have bought a water softner from American Water. The first was twenty years ago at our previous address. This time Brittney came out to our new home and explained the new models and pricing. We made our choice and two days later, the installation tech, David, showed up right on time to install our new water softner. Both were very professionable and knowledgeable about the products . We have always been very happy with the service from American Water. Brittney T. 04/06/20 |
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Great company. Our technician, David, was on time, knowledgeable, friendly. He did a great installation and answered all our questions. Would recommend! American Water T. 04/03/20 |
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Erin and the American Water team were very knowledgeable and professional. All our questions were answered and the process and installation went very well. We had better water almost immediately. Highly recommend American Water and the Kinetico water system. American Water T. 03/27/20 |
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Appreciate American Water System. From the first meeting of explaining the system to the benefits , all the way through the installation, everyone was very pleasant and professional. Jason W. 03/27/20 |
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Kevin A was extremely thorough and helpful. Very satisfying experience overall Kevin A. 03/23/20 |
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no comment American Water T. 03/14/20 |
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Appreciate American Water system sending Mr. Jason to our home to explain the water filtration system. Very professional representative and very knowledgeable in answering our questions. I appreciate the great service from all the staff and we look forward to having great water for many years to come. Thank you to all! Jason W. 03/04/20 |
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Cody did an outstanding job. Knowledgeable, professional, courteous, timely, efficient, excellent interpersonal skillset. American Water is a first-rate operation that we've utilized for 25 years. Truly an outstanding experience from start to finish. American Water T. 03/04/20 |
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Good Company American Water T. 03/04/20 |
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We have been with American Water since 2000, very happy to be with this company. Their people made the difference. American Water T. 03/03/20 |
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They did an excellent job Cody was very professional and did an excellent job American Water T. 02/20/20 |
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My family's experience was great from the beginning, and making our choice of system to purchase, all the way through to the completion of installation . I highly recommend American Water for any of your water system needs! American Water T. 02/12/20 |
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Romaldo was fabulous. He answered my questions, knowledgeable and wasn’t pushy like all the other companies. He gets an A for sure Romaldo G. 02/10/20 |
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Excellent info and service by Romaldo and the installation team! All involved were very knowledgeable and respectful. Genuinely interested in providing over the top service! Romaldo G. 02/10/20 |
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This is our second Kinetico system. We had that one for almost 30 years. After moving to Texas we needed a soft water system for our new home and did not hesitate to install a Kinetico. From the call to the office, their sales person who checked our water and the installer it was all first rate. All I can say is there is no better system than Kinetico. They didn't pay me to print this either. Jason W. 02/07/20 |
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When looking for a water treatment system for my home, American Water really delivered. All of their staff have been excellent--from the expert who came out to my home to demo and provide information about the systems, to the technicians who performed installation. I have only had my system installed for about a week, but so far I'm really happy. The system itself is installed really cleanly and takes up little space in my garage, and the water flowing is top notch! American Water T. 02/05/20 |
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Went above and beyond to install and then come back to fix an issue. Very professional. American Water T. 01/28/20 |
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no comment American Water T. 01/25/20 |
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Romauldo gave us great, informative service in selecting a water softener for our new house. We took our time and he came out twice helping us decide. It looks beautiful and we're so thrilled with the taste! Romaldo G. 01/24/20 |
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Had Cody out first for a fix, then Austin out for a new install. Both were great and couldn't have done anything better. Great experience with American Water. I'll use them again. American Water T. 01/18/20 |
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Jason did an excellent job explaining our options for treating our water. We had previously owned Kinetico products and were happy to purchase again. We highly recommend American Water. Jason W. 01/16/20 |
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no comment American Water T. 01/15/20 |
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Great product . Glasses sparkle. Shower door is I spotted. Install went on schedule by a very professional installer American Water T. 01/10/20 |
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From the salesperson to the scheduler to the install person, we were treated very professionally. They did the research for an RO unit that would work with their system. Looking forward to may years of great water with low maintenance. American Water T. 01/02/20 |
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no comment Jason W. 12/31/19 |
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Good job people I love it! American Water T. 12/30/19 |
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no comment American Water T. 12/28/19 |
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Romaldo came to our home Dripping Springs to share about his product and it was wonderful doing business with him. He was very kind and respectful. The product looks great (not completely installed yet) and we're excited to have cleaner water. Romaldo G. 12/21/19 |
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No question the best company I’ve ever dealt with when it comes to water treatment. They are awesome! Thanks! Romaldo G. 12/06/19 |
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Ramoldo was very knowledgeable and helpful. A very sharp young man who knows the product and how to explain the system. Romaldo G. 12/06/19 |
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Everything about the process was easy. Kevin did not use high pressure sales. He answered all our questions in a professional manner, and helped us choose the right option for our needs. The installation was also quick and easy. I am very happy with how they have treated us. We had other options, and chose to buy from American Water, even at a higher price solution than others we looked at, because of the assurance and confidence they gave us in providing us with a solution to our hard water. Great experience! Kevin A. 12/05/19 |
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I hope y’all blow Prostar outta the water! Donny W. 12/01/19 |
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Super fast installation and most importantly, the water taste delicious. Charles C. 11/14/19 |
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The American Water employees at the Round Rock store were professional, courteous, well-informed, and prompt. The person who installed my unit arrived on time and answered all of my questions. I will recommend American Water to others. James H Brittney T. 11/14/19 |
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Very pleased with Brian and Cody and the service they provided. American Water T. 11/12/19 |
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Attentive service from Jennifer in helping us decide what we wanted/needed in our new home. We had Kinetico in our last home & were extremely happy with how well the product works-so we knew we wanted to go with the brand again-but needed to be updated on the current line. Made the decision & had the product installed with a week! Cody did the install & did a great job getting us set up & familiar with the new set up. So happy to have great water again!
Trying to decide on Kinetico/American Water? All you need to know are 3 things: great product; no electrical hookup; less salt! American Water T. 11/09/19 |
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no comment American Water T. 11/09/19 |
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