600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
If everyone is like Mat you have a great team. 12/20/12 |
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The problem was not fixed. We where charged around $400 for tightening the toilet, however the leak continued. After looking ourselves around the house we discovered that the leak was coming from the laundry and not from the toilet as we were told. In summary, the problem was mot investigated thoroughly enough and the leak was not located correctly. 12/19/12 |
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After waiting 3 weeks for "my plumber" to move back a new water heater that was temp moved after a leak repair, I called Aiello and they were at my house within 1/2 hour and job was complete within 2 hours, AWESOME job Aiello. 12/19/12 |
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Thought the diagnostic price was excessive. 12/19/12 |
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Excellent service 12/19/12 |
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Aiello came through again with a truly helpful person who put my mind at ease when they sent Shawn F. I can always count on them. Shawn f. 12/19/12 |
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Arrived at scheduled time. Completed work as scheduled. Explained problems that were discovered and options/pricing to remedy. Very satisified with service visit. 12/19/12 |
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Patrick C did my furnace inspection. Explained what he was doing and what was needed. Thank you Patrick Patrick C. 12/17/12 |
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Thanks Matt C for a nice clean professional job,excellent workmanship Matt C. 12/17/12 |
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My specialist Michael R was very professional and he did a great job. But the price they charge me to snake a drain was ridiculous. As a home improvenment contractor i can not comprehend how they come up with these prices, almost $288 and change to snake a drain wow thats crazy . and I will not be calling them again. Michael R. 12/15/12 |
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Technician was thorough and courteous. Fine job! Would definitely recommend to anyone. Stephen S. 12/14/12 |
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Technician was knowledgeable and no question solved the problem. On the negative side....it was very expensive. For about 3.5 hours work the bill was $800. $228/hour. I'd have mixed emotions about recommending you or for that matter using you again. True you were competent and solved the problem but $228/hour? 12/13/12 |
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Service work was fine. Technician was neat, clean and very professional. Thought it was expensive however. Was OK with the "call fee". Thought the "diagnostic fee" of ~$226 +/- was excessive for the time it took to find and fix the problem was pretty high. Steve S. 12/13/12 |
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Service work done was fine however, I felt it was very expensive. I had no problem with the call fee of $69 but then the ~$229 "diagnostic fee" on top was excessive for the time it took to find the problem. 12/13/12 |
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We have used Aiello for a variety of calls. We have been satisfied with the service provided and the professionals that have represented your company. Mark is a phenomenal technician! We have recommended your services to our friends . Thank you! 12/12/12 |
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I found Aiello Home Service to be very response to my call. The technician that arrived, Stephen S., was very professional, neat and clean. He went over everything with me so I understood exactly what he was doing, how much it would cost and what had to be done to fix the problem. I wouldn't hesitate to request his services again should ever the need arise. He is an excellent representative for the company. Steve S. 12/11/12 |
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Very professioanal and efficient work. It took just an hour to install a new water heater. 12/10/12 |
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I called on Sunday (12/10) looking for someone to repair my gas boiler that intermittently will continue to run regardless of the thermostat settings. After replacing the thermostat myself I realized there was an issue with the boiler. The technician was very nice however was not able to find the problem. I paid the typical $129 weekend rate visit fee and the issue came back about 4 hours later. I called again to ask about the possibility of a revisit and wave of the usual fee but as the person on the phone explained that would be up to the technician I did not want to take another gamble on a fee with no end result. I've since contacted a local BBB accredited heating service company and will put my faith in them for the skill to diagnose and fix my gas boiler issue.
Thanks for this opportunity to comlete this survey,
Christopher Carbo
29 Caliber Lane
Wethersfield, CT 06109 12/10/12 |
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My tech Aaron was professional, friendly and did a good job. Cindy N., Aaron J. 12/10/12 |
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Great service but at a price. When comparing with comparable services with friends and relatives their comments, paraphrased, were that we spent too much. 12/09/12 |
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Aiello was impressive with the fast response time on the weekend. Michael, the technician did a great job with fixing my problem. He was fast, knowledgeable, courteous and clean. He definitely gave 5 star service and would not hesitate to call again. Michael R. 12/09/12 |
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Aiello was impressive with the fast response time on the weekend. Michael, the technician did a great job with fixing my problem. He was fast, knowledgeable, courteous and clean. He definitely gave 5 star service and would not hesitate to call again. Michael R. 12/09/12 |
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Michael R. arrived right on schedule and installed a new water heater in a very short time. Excellent service and very professional. Michael R. 12/08/12 |
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The service tech was very courteous & went out of his way to explain everything in detail. I was impressed & very satisfied. 12/08/12 |
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Big thanks to Scot P for great service and professionalism. Scot P. 12/07/12 |
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Matt R was great. On time, courteous, knowledgable, and got to work immediately. Will not hesitate to call again when I need help in the future. Matt R. 12/07/12 |
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Michael R. arrived right on schedule and installed a new water heater in a very short time. Excellent service and very professional. Matt R. 12/07/12 |
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Great customer service. Always quick to schedule and on time for appointments. I had an issue with the furnace a day after they inspected it. instead of giving me a hard time, they just replaced several parts on their dime. what customer service should be. i have used them for plumbing and hvac and will not use anyone else. Aaron J. 12/06/12 |
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Steven S did a great job at my service call Stephen S. 12/06/12 |
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Service technician was prompt and thorough. He answered our questions and tried to fix the problem with our existing light/lamp. The problem was with the lamp itself, so he then installed our new lamp.
I wish I remembered his name, because he was friendly, courteous and very knowledgable.He lives relatively close to us. Wayne G. 12/06/12 |
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Charged $611.06 for a faucet I found on the internet for less than $200. With discounts, bill was still $519 for less than 45 minutes work. 12/06/12 |
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The folks at Aiello Home Services are excellent. Very professional, dependable and courteous. Highly recommend them!
Dean (Manchester, CT) 12/06/12 |
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I call Aiello for a gas furnace inspection The whole experience was great and Stephen S. the Tech was great, on time, and did a great job on the inspection and told me exactly what I needed. Thanks so much Aiello and Stephen Jerry 12/06/12 |
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Wayne G. , Scot P. and Clay are all assets to the Aiello Home Service Team 12/05/12 |
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Everything went very smoothly from phone call to service - I was impressed they were able to schedule the appointment so quickly. The technichan was friendly, knowledable and able to explain everything to me in a way that I understood. 12/05/12 |
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We had trouble in the past where our gas boiler would not turn on. At the time, we used a different mechanical contractor who was never able to diagnose the cause of the problem. After getting frustrated with numerous attempts at fixing it, we called Aiello and the technician Shaun (spelling?) did a marvelous job. He took the time to figure out the root cause, even contacting the manufacturer directly, and explained to us what he was doing in order to fix it correctly. I felt he was very professional and was confident in his work. 12/04/12 |
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Clay the service tech has been professional, knowledgeable, &efficent 12/04/12 |
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Stephen S, is a professional who has great knowledge in his trade. Dependable and on time as always! Highly recommend Stephen S. at HVAC repair. Stephen S. 12/04/12 |
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This is Wayne s second time at my house doing electrical work and inspecton. I regard Wayne s expertise to be the best I have come across in many years. Wayne is an asset to your Company and he conducts himself in a very profesional manner Office gals that setup and follow your appointments are very courteous and knowledgeable Now we go to Scot P from plumbing his inspection and work on toilet was impecable also very courteous and professional person. Clay from Heating also was in record time to inspect my heating problem and flush the system and corrected all problems with heating. This is what you call Aiello a company with peace of mind in your home Thank you all Wayne G. 12/03/12 |
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I call Aiello to inspect my gas furnace, Stephen S. the technician was ther bright and early and went through the whole system for me and explained everything throughly. I was just amazed at the service and the wonderful tech that service it. Thanks Aiello and Stephen S. Stephen S. 12/03/12 |
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Clay C was courteous and professional. In all the years I had my furnace cleaned by other companies, no one ever mentioned the effeciency rate of the furnace. He was considerate to leave insulation from the attic around the house after working on the airconditioning. He also gave me an idea of how long he would be working so I could plan my day around the service. 12/03/12 |
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To Aiello - we had a new disposal put in here a few days ago. We would like you to know that the technician Matt C was efficient, careful, pleasant and knowledgable. We would welcome having him work at our house any time.
Robert von Dohlen Matt C. 12/03/12 |
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The only thing the plumber cared about was the agreement and price. Matt quoted be between $730 to $800 for a simple install of garbage disposal and washing machine that would take at most 2 hours. Then after quoting me an unreasonable and outrageous fee, he asked for payment of $49. This must be against CT Consumer Protection Laws. 12/03/12 |
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Patrick came to my home on 11/28/12 to clean furnace and change humidifier pad. He was WONDERFUL! Very kind,knowledgeable,considerate and helpful. Very nice young man. 12/01/12 |
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Great service from Matt C and Aiello again yesterday for my hot water heater. Alot of help and easy to work with! Matt C. 12/01/12 |
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The service rep was very professional and the service desk kept me informed of ETA.
Great service! 12/01/12 |
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I felt it was very expensive to have a faucet installed for $748.00. Never again! 11/30/12 |
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