ARS / Rescue Rooter Nashville - Our Reviews
Overall Rating
(1704 Reviews)
(638 Reviews)
(477 Reviews)
(166 Reviews)
(78 Reviews)
(114 Reviews)
(28 Reviews)
(6 Reviews)
(11 Reviews)
(97 Reviews)
(83 Reviews)
(5 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Nashville has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Overall I was very satisfied with the sales consultant and the 2 young men that installed the new HVAC unit on our home. I would highly recommend this service to anyone that was shopping for a new unit.
Frank Gregg
Gallatin, TN Ed A. 07/31/13 |
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Excellent service. Persistently worked on the drain until resolved. Very polite. Doug K. 07/29/13 |
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as always, they did a wonderful job. Harrison B. 07/27/13 |
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ARS had done work for us before and I automatically called them again since I was pleased with the job they did the first time. This time I had a septic tank issue and Doug Klohn came out and told me all about the problem. Dan Cross and others came and worked two days in 90' temperatures just to fix the problem. They did fast, efficient work. They all went over and above what was asked of them! They are the people to call when you have a plumbing problem. Dan even brought me homegrown tomatoes from his garden when he came to work at my house. The tomatoes were awesome and so was the work! Doug K. 07/27/13 |
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ARS had done work for us before and I automatically called them again since I was pleased with the job they did the first time. This time I had a septic tank issue and Doug Klohn came out and told me all about the problem. Dan Cross and others came and worked two days in 90' temperatures just to fix the problem. They did fast, efficient work. They all went over and above what was asked of them! They are the people to call when you have a plumbing problem. Dan even brought me homegrown tomatoes from his garden when he came to work at my house. The tomatoes were awesome and so was the work! Doug K. 07/26/13 |
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Original appoint tech never showed. Call was not made to reschedule. Poor customer service. 07/25/13 |
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Plumber Scott Boelman was extremely helpful, and caught issues that others did not. I think ARS s prices are way higher than the competition s, but that is certainly not Scott s fault. Scott himself is clearly an excellent plumber.
HVAC Technician William Scott was also very helpful, friendly, and seemed knowledgeable. He took the time to educate us. William S. 07/24/13 |
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The installers were very professional, answering all my questions and being attentive to our needs as they moved throughout the house and outside. They did a very good job. Chris M. 07/24/13 |
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Billie H. did a phenomenal job in quickly and efficiently repairing our AC unit on a Friday evening after 5:00 PM. We will definitely request him in the future for any of our ARS needs. Sincerely, Sherry M Billie H. 07/23/13 |
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Kevin Dugan, Keith Welchance, and Brian Johnson were all fantastic. My problem required more time and money than I anticipated. They explained the options in a way I could understand with my non-plumbing experience. Then gave me the up side and down side of each. I asked a LOT of questions and they never lost their patience. They did the job as if it was their own home. Whenever there was a decision to make about quality of materials or how to do something, they advised me and helped me make the decision. I couldn't have been more pleased! They did the work professionally, completely, were clean about it and did it quickly! Kevin D. 07/22/13 |
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Felicia was very pleasant when asking about the HVAC Service. She also remembered my name on my further visits. Felicia T. 07/21/13 |
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Kim H is a very cordial person to the customers. She is very knowledgeable about the products and the customers seem very interested in what she has to say. Kim is an asset to Home Depot and proud to have her as an associate. Kimberly H. 07/19/13 |
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The plumbing specialist came and got right to work to resolve the problem and he was very informative on what he had to do. Roger Phillips was very courteous and knowledgeable. Roger P. 07/18/13 |
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All services were very good and Scott knew what he was doing, The time of arrival was mixed up at the office but other than that I was very satisfied with the service. Thanks Scott B. 07/17/13 |
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Very nice and knowledgeable people. Kim was so helpful also helped find what I needed in the store. Kimberly H. 07/17/13 |
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I had both John M. & Kenneth C. to replace my ac unit that was over 15 yrs old. The two were very professional & great at what they do. Once everything was installed including the new thermostat, I was given all the paperwork/manuals that showed me how to use my new thermostat & then was actually showed how to use it because not to many of us read the instructions anymore lol so that was great for me. I highly recommend the two because they are dedicated to their jobs & put their customers first!!! John M. 07/17/13 |
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I was pleased and impressed with William Scott's work on my AC unit, and his willingness to push to get it done and to stand by me as a valued and long term ARS customer. The only concern came up with some confusion about the warranty on my unit. As I never signed any warranty or saw any information about the warranty with the manufacturer of the unit, that warranty information of course does not apply to me, and there was some confusion there. The contract and warranty material I signed was with ARS and an ARS representative, so the warranty information on that signed document should be what ARS is following. If ARS needs their warranty information to match that of the equipment manufacturer, then they need to take better care with what their representative and I sign off on together. But even with this problem, William Scott agreed that my paperwork (the original copy of the warranty agreement plus 2 or 3 subsequent ARS reps statements on their sheets supporting the original warranty document) was what should be followed, and stood by that contractual agreement. The AC unit is now back up and working well, and with minimal clean-up on my part. Very good work. William S. 07/17/13 |
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I have used ARS for the past three years.
Have received great service from them.
They are real pros! Doug K. 07/17/13 |
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He was on time and tried to repair my thermostate. Ronnie R. 07/16/13 |
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Nice people and nice work Chad M. 07/15/13 |
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John Thornton came out to the house after the repair person contacted him for me. He worked with me to offer the best deal possible, asking pertinent questions about my needs. When he left I had spent a lot of money, but felt good about the decision. The new unit was installed the next day. John T. 07/11/13 |
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Chris McCreless installed my HVAC system this morning. He said it would take about 3 hours and that's exactly how long it took. He explained every step and showed me all the work he would do, then took me over it again to show that it had all been done. He made suggestions on how I could help the system work more effectively by cleaning it and showed me how to use the new thermostat by setting it up for my current schedule. He could not have done a better job or been more professional and helpful. Chris M. 07/11/13 |
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I called for help when my air conditioner died and the house was 89 degrees. Ronnie Clark was there within 45 minutes from my call. He figured out what was wrong and fixed it, but also explained that it was going to go wrong again because the unit was so old. He explained that I would do better to talk the someone about buying a new unit, then he stayed until the sales person got there to make sure I got the best possible deal. Ronnie C. 07/11/13 |
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William S. was professional, friendly, and upbeat. A pleasure to work with... William S. 07/11/13 |
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Floyd Beal provided outstanding service on my AC units. He displayed a positive attitude, high degree of training, and customer relations skills. He explained the service contract on the older unit which I executed. Floyd is an excellent representative for your company. Floyd B. 07/11/13 |
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They were so nice and fast their a good comany Chris M. 07/10/13 |
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We had excellent service in a timely manner. The workers were clean and left everything in order. Thanks. Doug K. 07/07/13 |
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The installers were professional and nice. They did a great job. Donnie S. 07/06/13 |
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The installers were professional and nice. They did a great job. Harrison B. 07/06/13 |
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Our Installers: Chris M. and Jordan N. Courteous and Professional demeanor. Answered all our questions, cleaned jobsite, and left us feeling completely satisfied. Thanks so much ! Jordan N. 07/06/13 |
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Our Installers: Chris M. and Jordan N. Courteous and Professional demeanor. Answered all our questions, cleaned jobsite, and left us feeling completely satisfied. Thanks so much ! Chris M. 07/06/13 |
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William S. did a great job on our heat/AC inspection. He was prompt, courteous, and answered all my questions. He even helped resolve a question I had been trying to get answered ever since our unit was installed several months ago. We will definitely use ARS again in the future. William S. 07/06/13 |
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William S. did a great job on our heat/AC inspection. He was prompt, courteous, and answered all my questions. He even helped resolve a question I had been trying to get answered ever since our unit was installed several months ago. We will definitely use ARS again in the future. William S. 07/06/13 |
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Doug did a great job on our plumbing inspection. He was on time, friendly, courteous, did a thorough inspection of all aspects of our current plumbing as well as offering suggestions for improvement on certain areas. We will definitely use ARS again in the future. Doug K. 07/05/13 |
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Doug did a great job on our plumbing inspection. He was on time, friendly, courteous, did a thorough inspection of all aspects of our current plumbing as well as offering suggestions for improvement on certain areas. We will definitely use ARS again in the future. William S. 07/05/13 |
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I had a great experience, like always, using ARS for service on my AC unit. William Scott was incredibly helpful, prompt, and friendly. I wouldn't hesitate to use him and ARS again in the future. William S. 07/05/13 |
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Amber V. recommended a technician to look at my A/C unit at my business. I believe it was Ronnie who came to my shop and showed me a significant air leakage from the output duct connected to my A/C. Needless to say, I was trying to cool down the state of Tennessee! Did repair work on the duct myself and now waiting to see if this will save me cooling bills. I'm sure it will. Thanks to both Amber and "Ronnie," I may have saved a few thousand dollars. Amber V. 07/03/13 |
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Dwayne is also so nice and is always happy! Dwayne H. 07/03/13 |
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dewayne h.--is a great and friendly person, with a good attitude...a wonderful salesman..honest and well educated on knowing about selling air conditioners... Dwayne H. 07/03/13 |
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Thank you, W. Scott, Grady, K. Crowson, and J. McClain for a job well done. William S. 07/02/13 |
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We are very satisfied with the service we received. The words that come to mind are "prompt", "courteous," and "knowledgeable" to name a few. Thank you, ARS for helping us "keep our cool." William S. 07/02/13 |
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Martin and Brydon did an excellent job on a warranty call. They had researc hed the problem before arriving. They were courteous and efficient when on site providing excellent service on a Mitsubishi split unit Martin W. 07/01/13 |
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Dwayne is a through and respectable representative. Dwayne H. 07/01/13 |
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Dwayne H was very helpful and very knowledgable about the products I ask about. He was very pleasant and represent your company well. Dwayne H. 07/01/13 |
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Dwayne is a through and respectable representative. Dwayne H. 07/01/13 |
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I think ARS Nashville is great and Kevin Dugan is the best most polite salesman and plumber. Kevin D. 06/30/13 |
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Kevin Dugan has worked for me several times and is always courteous and thorough and trustworthy. He always tries to give me the best price he can and also gets me the best price on any materials needed. Best of all he always comes as soon as he can and I trust him to be here even if I am not. I would highly recommend him to anyone. Kevin D. 06/30/13 |
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Very helpful and willing to answer questions.
Thanks for all the info William S. 06/29/13 |
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Dwayne, is a great representative for this company, he is very knowledgable of the products and is very courteous Dwayne H. 06/29/13 |
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ARS sent their technicians out to install a new Air Conditioner. The reps names are Chris McCreless and Jordan Neely. These two paid attention to detail from respect for my property to cleaning up after the job was done. Good Job Guys!! Chris M. 06/29/13 |
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