ARS / Rescue Rooter Nashville - Our Reviews
Overall Rating
(1704 Reviews)
(638 Reviews)
(477 Reviews)
(166 Reviews)
(78 Reviews)
(114 Reviews)
(28 Reviews)
(6 Reviews)
(11 Reviews)
(97 Reviews)
(83 Reviews)
(5 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Nashville has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Ben H and Jordan N were reliable and hardworking. They did an excellent job and I would recommend them to anyone wishing for an HVAC install. Ben H., Jordan N. 02/04/14 |
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Reliable, trustworthy and great workers. Highly recommended! Harrison B., Jordan N. 01/30/14 |
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Harrison and Jordan were very professional and diligent. I am very satisfied with their work ! Harrison B. 01/25/14 |
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Chris and John were very nice and professional. They stayed on task while they were here (about 6 hours) installing my new heat and air system. My questions were answered to my satifaction. All in all, I can say without hesitation that this was a good experience. I would recommend these two gentlemen to anyone. Chris F., John M. 01/24/14 |
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I was very pleased with the quick heat replacement provided by ARS. In addition, Harrison was very friendly, professional, and kind! I would use this company again~ Harrison B. 01/20/14 |
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I was very pleased with the quick heat replacement provided by ARS. In addition, the Harrison was very friendly, professional, and kind! Harrison B. 01/20/14 |
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Our Technician, Kevin Knapp, was great. Even though it was 9:00 at night on the coldest night of the year, he was cheerful and very polite. He quickly diagnosed the issue with our heater, and had it running in no time. Wish every service experience was this good!!! Kevin K. 01/18/14 |
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Kevin K. was thorough in his efforts to determine that our new heat pump was performing properly and he also tried to locate any appliances that might be using excessive electricity. We recommend him. Kevin K. 01/16/14 |
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Love my new central unit ! Chris McCreless And Kyle Installed it in Nov. GREAT JOB Guys! They were Super nice and very knowledgeable. If you want a company that will do what it says and be on time give ARS a call .. Chris M., Kyle M. 01/13/14 |
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The installers did a great job and the were very nice men. Harrison B., Jordan N. 01/12/14 |
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No heat for THREE days in single digit temps! ARS to the rescue. Same-day quote, next day service. VERY professional installer Harrison and Jordan. My fingers have thawed so that now I can type THANKS GUYS -b Harrison B., Jordan N. 01/09/14 |
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ARS - Billie Hallmark did an excellent job for us. Our Heat Pump was not keeping up withthis cold and the Auxilary Heat was not switching on. Billie found and fixed the problem. Billie H. 01/07/14 |
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They were both excellent. Chris M., Kyle M. 11/27/13 |
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Right now, after such a horrific discovery of undone service by past service men you have sent out, is not a good time to ask.
My husband has been the one to speak with you on then phone, so this is my first response.
Words failed me when Kevin showed us the filthy filters and then the literally crumbling, disintegrating humidifier filter, so I took pictures. I didn't know metal filters could disintegrate like that!
It is the thorough work, professional and friendly attitude and obvious integrity of Kevin Knap that saved you from being reported to the BBB, the complaint being supported with pictures.
He was equally appalled by the obvious deception we had been subjected to and hastened to do all he could do to demonstrate to us all he did to truly clean the filters. From now on he is the only one we want to have work on our unit! He proved himself trustworthy.
We have a son who is very allergic to dust etc., so we had this supposedly great filter installed so he need not be concerned when he was here. The last few times he came he had serious allergic attacks and we were totally baffled as to why. NOW we know!
Before we would recommend you to anyone we will have to see how you respond to this gross past negligence that has happened, it seems, ever since the unit was installed. And even that was installed upside down! Not one service man told us that either, but Kevin discovered it when he tried to shut the door.
Kevin apologized on behalf of the company, but is that the only apology we will hear? The medicine our son has to take is not cheap! I regret he had to take it because our house had such terrible air quality! I also an allergic to dust and for a very longtime I have been so puzzled as to why I was needing to take so much of my medicine.
If we hear no further word from you, you can be sure we will warn people away from you! I would not want anyone I know to be as deceived as we were.
We are grateful beyond words that people like Kevin exist and show up every once in a while. Thank you so much for hiring him!
Inga Johnson 11/23/13 |
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Very fast and courteous service, very pleased. 11/22/13 |
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Kevin Knapp was the ARS Tecnician who came to servicde our Gas furnace. He was very friendly and professional. More than that he is the most knowledgable technician we have ever had. He explained what he found and corrected several things he found that were not right and corrected them. We can not speak hightly enough of him. Kevin K. 11/22/13 |
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Effortless, installers were polite and worked efficiently. Harrison B., Jordan N. 11/21/13 |
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The service rendered was good and the person knew his job. And did quite well in all area. No complants 11/19/13 |
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We have been with your company for around 2-3 yrs. And has always been there for us. Always given us good service and the persons that came out were always respectful and knew there jobs. 11/19/13 |
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Bill Hallmark arrived a little late for the appointment but we was glad to see him. He was coming from Franklin, Tn. He was very good at his job, especially in checking our heating & cooling unit.
A very nice respectful man and did not waste time in checking out our unit. We look forward to see him next year. Hank B. 11/18/13 |
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Hank Jr. arrived on time and looked at everything he was to check He also made notations of the places checked and what was needed to be done if there was anything. Like a leaky faucet. He did a beautiful job,
We look forward to seeing again next year. Billie H. 11/18/13 |
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I am very pleased with ARS and the service they provided. From start to finish the job was done in a professional manner. From the salesman, Eric Livingston to the installers, Harrison Biles and Jordan Neely, It was a job well done. 11/15/13 |
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Harrison Biles and Jordan Neely installed our unit on 11-15-13. They were punctual. polite and professional. They did a very good job and in a timely manner. We were equally pleased with the salesman, Eric Livingston.
Thanks,
Don and Margaret Blunkall Harrison B., Jordan N. 11/15/13 |
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Doug K. - This review is actually over due. I had my water heater tank replaced back in July of this year and had been very busy ever since due to business travelling. Doug was very professional, he was very knowledgeable, and respectuful. I would recommend him to anyone needing help. Doug K. 11/11/13 |
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Doug K has excellent customer service skills. He is very detailed in his plumbing work. Everything was explained thoroughly and he fixed a minor problem we had. He also informed us of the program ARS has for customers and we gladly signed up. If every company had an employee like Doug, we as customers would have no worries. A rating.. Thanks Doug for being a professional.
Lamont and Shirley Hill Doug K. 11/09/13 |
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Hank Jr. did a beautiful job in checking in every place he was to check for plumbing. And told us what problems there may have been to correct them. He did a fine job. 11/09/13 |
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The installation was a bit disappointing:
1) piles of rust, and debris from the old unit left in the attic
2) new thermostat not installed
3) drain pan not connected to drain pipe. given an excuse that the line was clogged . I observed it working before the install. I tested it after the install and it was clear. lack of honesty more or less blew any trust I had for this company.
4) the new unit was placed on top of the wiring. some of the wires are in the bottom of the drain pan. all of the cable routing looks messy.
5) the manual for the unit was left in the attic insulation. we were told: we don t have the manual, we will get someone at the office to mail you one
6) can of contact cement left on top of the furnace
7) no connection between the promises made by the salesman and the lack of attention to detail by the installers.
I don t like writing bad reviews but this is an honest assessment. The issues above would have taken very little extra time or effort. I am especially concerned about the lack of honesty and making no effort to clean up after the job. they did make an effort to clean up. I went back in the attic with my flashlight and found a trail of debris from the old unit throw in the insulation above the master bedroom. Thanks guys!not so sure this install will pass inspection Donnie S., Kevin K. 11/08/13 |
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The only problem was that the one technician showed up at the agreed time but he came without any equipment to start the job and was just parked in front of the house waiting which was over an hour late 11/05/13 |
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I had such a great experience with ARS. I met with a sales technician on Tuesday and by Wednesday, I had the new unit put in and working. The guys, John M. and Rodney G. were such hard workers. They talked to me about what they were doing, showed me how to use my new thermostat, suggested a good setting for the fall months, and cleaned up their mess. I was very pleased with the service and would suggest ARS to everyone! John M. 11/05/13 |
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I had a new system installed and the guys were very helpful and knowledgeable. Harrison was extremely helpful and stayed with us until we had a problem all cleared up. I think that he is so professional in the way that he carried himself, you could have not asked for a better young man. Jordan was also helpful with the install and done a good job. This young man was on top of the install and was here on Time!!! which was great.... I would like to sayThanks... Harrison B. 11/01/13 |
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Billie H was so patient in answering my questions and letting me watch what he was doing. This is the way all service should be performed. I am quite confident in ARS and have always been happy with the service on my heat and air. 10/21/13 |
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Billie Hallmark did a great job with our service. Thanks to ARS and to Billie for keeping us up and running as winter approaches. Billie H. 10/18/13 |
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The reason for the visit was a checkup of the new HVAC system that was installed this summer. An appointment had been made for the visit. Billie arrived on time and was very friendly and personable. He checked out all aspects of the system and listened carefully to my description of a potential problem. He showed genuine concern, explained what might be wrong and talked to me about how to proceed. He took a video of the situation to try to get some additional feedback and recommended that I contact ARS in the Spring if nothing has been done before then (the reason for waiting is that the problem is with the air conditioner, which won't be used for the next several months). I appreciate his concern and the time he spent explaining the situation to me. Billie H. 10/17/13 |
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Another great service call from ARS to prepare my furnace for winter. Billie Hallmark was knowledgeable and extremely helpful in answering my questions. Thanks ARS. See you in the spring. Billie H. 10/17/13 |
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Kevin Knapp and Chris F. were the installers. Worked very well and very courteous. I would recommend them. Kevin K. 10/16/13 |
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Excellent Harrison B. 10/14/13 |
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Billie did a very thorough inspection of my heating/AC units. Above what anyone else has ever done. He was extremely curteous and knowledgeable. I would want him for all my futuren ARS needs. Billie H. 10/11/13 |
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Chris F. and Kevin K. were our installers of our HVAC unit. They were very professional, courteous, and took their time to make sure the unit was installed correctly. I would recommend ARS, along with Chris and Kevin, to all of my friends. Chris F. 10/10/13 |
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Both Harrison and Jordan did an outstanding job. Very efficient. Would recommend these Nashville guys anytime.
Bob Downing
801 Blackberry Hill
Nashville, Tn. 37221 Harrison B. 10/10/13 |
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This was my first time to purchase a new AC unit so I was somewhat nervous. I did some homework on the different brands to gain some knowledge. I made appoint -ments to have several (5) companies come out and give me their estimates. I was most impressed with Grady from ARS. He took time to listen to my problem and explain the industry and different types of units. At one point he said he was probably giving me too much information, I believe I couldn't get too much information to help with the decision I needed to make. Grady explained the payment process, wihich is through Home Depot, and figured my monthly payment. Going through the process with him put me at ease, I would recommend ARS to anyone. And too, he arrived at the appointed time. Great company, and everyone I encountered was very helpful and accomodating. Grady R. 10/09/13 |
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ARS and the technicians that installed my new unit were great. They worked really hard to get the unit installed right and on time. I would use them again if i had to do it over. 10/02/13 |
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Harrison B. and ARS were awesome. They got here and started installing my new unit without any problems. They were quick, nice and their service was top notch. If i had to do this all over again i would ask for Harrison. Harrison B. 10/01/13 |
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Thanks to ARS and installers Harrison B and John M for excellent service on two new HVAC units. John M. 09/30/13 |
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Billie H. inspected my heating and cooling units upstairs and downstairs. He was professional with his questions and direct with his suggestions. It was a very busy Saturday afternoon for my family; I appreciated that he got to work immediately but was very patient with my inquiries. His honesty was a rare find. I will definitely ask for Billie H. if and when I have issues with any of my units. Thank you so much Billie and God bless you. Billie H. 09/29/13 |
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They went out of there way to get the job done because I could only be there for certain days. If I need anything else done you will be the one I call. Thanks again. 09/24/13 |
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Very good at installing the heating and air system in my home. Answered all my questions very professionally. Thanks for a job well done. I would recommend ARS for heating and air work. Kyle M. 09/22/13 |
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Very good at installing the heating and air system in my home. Answered all my questions very professionally. Thanks for a job well done. I would recommend ARS for heating and air work. Chris M. 09/22/13 |
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Chris and Kyle did an outstanding job. Worked very hard and did not stop until everything was done and I was happy. These guys are awesome. Chris M. 09/19/13 |
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Roger P did a great job. He was very knowledgeable & informative. He answered all my questions & gave me several good tips for future needs with my house. I will definitely be asking for him the next time. Roger P. 09/19/13 |
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I was extremely satisfied with the Service tech that was at my home. Great job. Harrison B. 09/16/13 |
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