I worked with ************************* to get all 40 AC units and all ********************************* early December. **** was always easy to reach by telephone, always answered all of my questions, and was *******************. We started installations in early January 2023 and were complete in early February. We were very pleased with all of the work and **** was a great representative and left an outstanding impression of the professionalism and quality of Sunset-Air. As the president of our HOA I feel fortunate I had **** to work with and lead our AC replacements! Thank you ****!!
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Our previous HVAC company who had been out for service 2 times over the past 3 months with the same issues but always claims it's now something else. After spending almost $400 the first call, then came up with it was going to be over $1,000. , I told him I was going to get a second opinion. My neighbor gave me the number to Sunset Air and they came out the next morning. Evidently the problem was not what the previous had said, and actually very minor. He fixed it immediately and it's been fine since. We also signed up for their maintenance program as well, being we won't be using our previous company. Gaige was very professional, explained everything well, and was finished in a little over an hour.
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I had Sunset Air scheduled to perform a duct cleaning on my system. When they arrived they discovered that my ducts were made of hardboard (fiberglass) and that cleaning them would cause more harm than good. They offered to do a sanitizing in the future once my system was back up and running. This is evidence that they seem to be an honest company and I would recommend using them in the future.
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Tyler Elkins gets a Five Star rating for his work at my house. It was late Friday afternoon when I called Sunset Air and told them that my A/C unit was not working. Tyler came and was able to fix the unit so it would work until the unit could be replaced. He is the Zip Tie and Duct Tape KING!!! Mant thanks !! Sid Tally.
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Sunset Air was wonderful in all aspects of the installation process. Mark R was the lead installer who came to our house to inspect it and give us a quote. The price was reasonable as we really needed a new system because our old one was not cooling properly anymore. We scheduled the date and time they were going to come and they were exactly right on time. Jake and Darryl did a wonderful job and cleaned up so well after the install you couldn't tell they were there !! So far I have been really pleased with Sunset Air and I'm glad we chose them as our A/C company. I hope that we will have a very long relationship with them. The girls that answer the phone Lydia, Savannah and another girl who's name I can't remember are also wonderful too. Thank you for a fine install, Sunset Air. Bev C
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It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was right on time. My service was very professional and friendly. Sagar kept me informed as to how the service was going with some helpful insights to keeping my AC running at the perfect capacity. I'm looking forward to working with them again for my next service.
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It started with a phone call from Kaylynn to remind me of my upcoming AC service call and was ready to schedual the appointment, I asked if Sagar was available and he was. On the day of the appointment they kept me informed as to when Sagar was to arrive and he was right on time. My service was very professional and friendly. Sagar kept me informed as to how the service was going with some helpful insights to keeping my AC running at the perfect capacity. I'm looking forward to working with them again for my next service.
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We were fortunate to have chosen Sunset Air as our service provider when we moved to Florida in 2003. They have professionally maintained our AC with prompt, courteous service all those years. They gave us the best price and prompt service when we needed new air conditioners at our 3 different addresses. We do not hesitate to recommend Sunset Air - they are the best!
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The tech who serviced my A/C showed up without a mask. I would think all techs would/would have worn masks when inside. My wife's immune system is compromised. As a result, she cannot have the vaccine. She cannot be exposed. The tech should have worn a mask when inside the building. I mentioned that to him. Apparently, he didn't have a mask. He was evasive as to whether he had been vaccinated.Though he knew who I was, and I introduced myself, he addressed me as "Man" several times. Very unprofessional. When he left I had a question about the quality of my service, simply due to his lack of professionalism. I should add that I reported the tech's failure to wear a mask to Sunset and the response was pretty lame. "We can't make them wear masks." My thoughts on that are comment are: "Why not? Who;s running the business...management or the techs?" William Ford Farrington Way, Fort Myers.
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