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By Cheryl W. on 06/18/19
Daniel was knowledgeable, thorough and efficient. He assessed the system and made recommendations. The only suggestion I have is that customers be given a more narrow window in which to expect the call. This is most helpful for those of us who work full time ans mu...
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Daniel was knowledgeable, thorough and efficient. He assessed the system and made recommendations. The only suggestion I have is that customers be given a more narrow window in which to expect the call. This is most helpful for those of us who work full time ans must take time to address these home matters. Receiving a call approximately 30 mins before Daniel is on his way would have been greatly appreciated.
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By Donna P. on 06/18/19
Samm's is great company. John was terrific he addressed all my questions and made sure I understood the status of my systems. Thank you.

By Bryce W. on 06/16/19
No comments

By Farren B. on 06/16/19
There are an overwhelming number of HVAC companies in DFW and when your builder-grade downstairs AC unit goes out a few weeks before Summer, choosing the right company needs to be done quickly and the choices are daunting. After desktop research, I invited three co...
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There are an overwhelming number of HVAC companies in DFW and when your builder-grade downstairs AC unit goes out a few weeks before Summer, choosing the right company needs to be done quickly and the choices are daunting. After desktop research, I invited three companies (you would know their name from radio/TV advertisements) to give quotes resulting in a wide range of recommendations and prices. Not feeling comfortable pulling the trigger with any of these, I came across the customer reviews for Samm's Heating & Air on multiple review sites, including Yelp. Samm's were on-site same-day to analyze the problem and gave us clear, thorough, written options which convinced us to work with them. Our new Trane was installed a few days ago. The crew arrived on time, were courteous, cleaned inside after the installation. The unit is running quietly and perfectly. Roger Lopez and his crew deserve Five-Stars. If (when) our builder-grade upstairs unit fails somewhere down the road, there'll be no need to go anywhere else.
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By Ray C. on 06/14/19
Super service. Always pleasant to deal with on the phone, and the service tech is knowledgable and gets the job done right away.

By Alan H. on 06/14/19
Wife found Samm's by doing online research on highly recommended HVAC vendors. We had a problem last year our AC compressor diagnosed (correctly) as a freon leak in the coil but did not like the hard sell to replace the system rather than charging it. When we start...
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Wife found Samm's by doing online research on highly recommended HVAC vendors. We had a problem last year our AC compressor diagnosed (correctly) as a freon leak in the coil but did not like the hard sell to replace the system rather than charging it. When we started noticing cooling problems again this late spring, we called Samm's for the diagnostic. Tim did a great job explaining what he could find with his initial diagnostic and the added charge for leak ID (optional). After his initial diagnostic, we went with the leak ID and Tim found leaks in both condenser and main coil. He explained clearly our options for repairs, and obtained quotes. It was explained that if we decided to replace rather than repair, they would send a system specialist - he wouldn't be quoting a new system to us. He issued me a certificate that would rebate the costs of his work that day if we later installed a new system. Samm's followed through with the quote for repair and we decided to replace. Emilio inspected and did a detailed quote for us, and gave us a realistic expectation of when an install could be scheduled. We got two other quotes but chose Samm's as the best. During the pre-installation process, Emilio was always responsive (he gave us his cell number). Finally on scheduled install day, Mario and Ronnie were right on time as promised. They did a great job keeping the carpet protected and had the system up and running in a little over 6 hours. After a very complete clean-up, Mario clearly explained what they had done, the warranty, and the post-install approval process. AC is working great, and it is reassuring to know that I have people that I can trust to maintain it over the years
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By John L. on 06/13/19
Victor was great, was able to diagnose the issue with my AC real quick.

By BJ H. on 06/12/19
Emilio's evaluation of our system was very thorough, his recommendations were spot on. Juan, Luis, and Luis were very professional and cleaned up everything afterwards. Samm's is a very well run company and their technicians are super.

By Stephanie P. on 06/06/19
Emilio's expertise and professionalism and communication were spot on. Roger, Mario, and Luis worked efficiently and were very professional and infomrative. Awesome job!! Thank you for getting us ready for summer!

By John D. on 06/04/19
No comments

By Stephanie P. on 06/02/19
Emilio was awesome in going over options with me. Very knowledgeable and thorough. Roger & crew were professional, courteous, efficient, informative, and nice. Thank you so much, Samm’s Heating and Air Conditioning!! Stephanie

By Carol M. on 05/31/19
Really top notch organization. I was very impressed with the ease of making an appointment, the timeliness of getting the job done, as well as the professionalism and superb customer service exhibited by Timothy. I shall recommend this organization to my clients, and friends.

By Richard B. on 05/30/19
Javier, Juan and Ronnie installed a new furnace and AC system for our upstairs. They were polite, efficient and left the inside and outside clean.

By Lauren W. on 05/30/19
My experience with Samm's Heating and Air Conditioning was far superior to any I've had with other companies. My AC went out on a holiday weekend (of course), and Tim S. was able to make it out within a few hours. Though I know he had a very busy day planned, he to...
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My experience with Samm's Heating and Air Conditioning was far superior to any I've had with other companies. My AC went out on a holiday weekend (of course), and Tim S. was able to make it out within a few hours. Though I know he had a very busy day planned, he took the time to carefully explain my issues and options to me without patronizing or pressuring me. He was able to get me up and running quickly and efficiently. Timely, friendly service at a reasonable cost. Couldn't ask for more. I've already recommended them to 2 people, and I will definitely call them the next time the need arises.
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By Debbie B. on 05/29/19
Karl is our best technician, I feel he deserves recognition, It seems, one night he had a vision, And woke up with a new ambition, To fix our air would be his mission! He'll diagnose our sad condition, Refrain from speaking with derision, Make a wise, info...
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Karl is our best technician, I feel he deserves recognition, It seems, one night he had a vision, And woke up with a new ambition, To fix our air would be his mission! He'll diagnose our sad condition, Refrain from speaking with derision, Make a wise, informed decision, And fix machines with fine precision. In short, I have a strong suspicion, That he's an HVAC magician!
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By Amado P. on 05/29/19
What a great team of hard workers you are, the kind of service you provide is high level, you all are very, efficient, respectful and professional. We highly recommend your Company Samm's heating & Air conditioning.Thank you to each one of you!! God bless you all..

By Gary L. on 05/29/19
Victor was very professional, courteous, and did a great job at solving my A/C issues. It was a bit of a puzzle to determine why my A/C drain lines were getting backed up, it was not a quick fix, but was able to diagnose and pin point the problem, plus he was able...
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Victor was very professional, courteous, and did a great job at solving my A/C issues. It was a bit of a puzzle to determine why my A/C drain lines were getting backed up, it was not a quick fix, but was able to diagnose and pin point the problem, plus he was able to get the drain lines clear and working again. THANKS Victor!
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By Ewing D. on 05/26/19
Summer service call. I was called when the technician, Victor, was on his way. He checked our units, changed filters and gave a verbal result of his findings. Everything was covered in the annual fee. No additional work was required. I'm very satisfied.

By Alexander S. on 05/26/19
The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very im...
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The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very impressed with Marcus, his knowledge, experience and educational approach. He designed the appropriate systems for my 2 story 2500 sq ft house and did not try to upsell me in any way. Even though they are not the least expensive in the area they proved to be the best. the old saying that you get what you pay for is certainly true here. We decided that based on my needs a XV18 variable speed a/c and and an XC80 2 stage furnace with many additional items that come with system. The installation crew was equally as knowledge and very professional, polite and courteous. They started at 7am and didn't finish till after 8pm. Danny C. & Mario were fantastic to deal with. Israel was terrific and so was Tiffany. Their attention to detail is something you don't see every day. Mario and Danny explained all the work they did, twice. Danny brought me up to the attic, showed me everything that was done and went over why it was done. Mario did the same summarizing all the work and why. Israel took me outside and went over every detail of the new beautiful Trane XV18. Tiffany made sure all the equipment was there on time and kept the work area very clean. She even sent back the first furnace because there was a dent in the unit. I love the Trane thermostat and Nexia app. Great technology. Danny explained it well and easy to follow. I was even able to connect the device to my Amazon Echo (Alexa App) and was able to have Alexa raise the Temp via voice command while they were there in a matter of 2 minutes. Amber was terrific with her follow through & follow up and I beleive Rose got it all started by locking in the appt with Marcus. I never ever write reviews because I just don't have the time but I had to in this case because of this great experience. This is a huge investment but feel confident that Trane is the best and that Samm's will do it the right way. They even pull permits so that the city can inspect their work, that's how confident they are. I will now put in another identical system for the the other side of my house and I'm sure the experience will be the same...Excellent! Kudos to the owner for training their people right and taking care of them. Until next time... Well, I've had a few next times since the first installation over the last 15months. Samm's installed a second complete 3 ton communicating Tran HVAC system. The installation team was as exceptional as the first team's installation. Since then Karl has been to my residence multiple times. First to check why the second unit wasn't cooling last summer. He quickly diagnosed that their was an oil leak which he quickly fixed. Everything under warranty, not cost. He's serviced the unit twice last year and just completed the first one this year. Always consistently professional, polite, knowledgeable, respectful and courteous. His attention to detail and explanations are most appreciated. It's no surprise that Karl is one of your top employees who also has tenure at Samm's. To keep someone like Karl tells me that he enjoys his work and who he works for. Thank you for proving great products and backing them up with exceptional service!
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By Alex S. on 05/25/19
The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very im...
(View More)
The Samm's Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm's for an appointment to evaluate and quote a new system. I was very impressed with Marcus, his knowledge, experience and educational approach. He designed the appropriate systems for my 2 story 2500 sq ft house and did not try to upsell me in any way. Even though they are not the least expensive in the area they proved to be the best. the old saying that you get what you pay for is certainly true here. We decided that based on my needs a XV18 variable speed a/c and and an XC80 2 stage furnace with many additional items that come with system. The installation crew was equally as knowledge and very professional, polite and courteous. They started at 7am and didn't finish till after 8pm. Danny C. & Mario were fantastic to deal with. Israel was terrific and so was Tiffany. Their attention to detail is something you don't see every day. Mario and Danny explained all the work they did, twice. Danny brought me up to the attic, showed me everything that was done and went over why it was done. Mario did the same summarizing all the work and why. Israel took me outside and went over every detail of the new beautiful Trane XV18. Tiffany made sure all the equipment was there on time and kept the work area very clean. She even sent back the first furnace because there was a dent in the unit. I love the Trane thermostat and Nexia app. Great technology. Danny explained it well and easy to follow. I was even able to connect the device to my Amazon Echo (Alexa App) and was able to have Alexa raise the Temp via voice command while they were there in a matter of 2 minutes. Amber was terrific with her follow through & follow up and I beleive Rose got it all started by locking in the appt with Marcus. I never ever write reviews because I just don't have the time but I had to in this case because of this great experience. This is a huge investment but feel confident that Trane is the best and that Samm's will do it the right way. They even pull permits so that the city can inspect their work, that's how confident they are. I will now put in another identical system for the the other side of my house and I'm sure the experience will be the same...Excellent! Kudos to the owner for training their people right and taking care of them. Until next time...
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CALL TO SCHEDULE
214-473-8200

Select any employee to see all their reviews.

Karl P
24 Years
Rating:
207 total reviews!
Marcus M
5 Years
Rating:
192 total reviews!
Rose H
Customer Service Rep.
6 Years
Rating:
(269 total reviews)
Cristina C
Customer Service Rep.
Rating:
(2 total reviews)
Timothy S
3 Years
Rating:
(173 total reviews)
Javier R
20 Years
Rating:
(100 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Samm's Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Samm's Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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