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By Justin W. on 02/19/19
Ryan was great!

By Justin W. on 02/19/19
Ryan was quick to our after hour call, and tried to find every solution possible for our issue. He found a cost effective solution and potentially saved us hundreds of dollars. After the work was done, he was nice enough to stick around after 8pm to socialize a lit...
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Ryan was quick to our after hour call, and tried to find every solution possible for our issue. He found a cost effective solution and potentially saved us hundreds of dollars. After the work was done, he was nice enough to stick around after 8pm to socialize a little while we concluded business, even offering some ideas to help with a few drywall fixes that would be easier, cost effective, and work just as well for the ceiling that was damaged by the leak. Thanks, Ryan!
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By Scott b. on 02/19/19
Hot water heater was dented,not happy about that,but did get 50 dollars off bill. Also,noticed a small chip in my bathroom sink. It was not there prior to Ryan putting in faucet. I noticed he was using tool to cut,n looks like he nicked it while cutting? Otherwise,...
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Hot water heater was dented,not happy about that,but did get 50 dollars off bill. Also,noticed a small chip in my bathroom sink. It was not there prior to Ryan putting in faucet. I noticed he was using tool to cut,n looks like he nicked it while cutting? Otherwise, he was very helpful,friendly,and very prompt with his work.
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By Judy H. on 02/17/19
Alex came exactly when he said he would, called before he came, and resolved what ended up being a simple fix. He gave a us a few pointers and was both courteous and knowledgable

By DR on 02/15/19
Zach was very knowledgeable. He diagnosed and fixed the problem quickly (even with a trip into town to get a part). Furnace is working great!

By Marcia W. on 02/15/19
I would say Ryan was courteous and efficient, he explained the problem, its likely cause and how he would fix it. I was completely satisfied with this service call.

By Linda B. on 02/14/19
Ryan did a great job on my drain, and even at the end of a very long day, asked me if there was anything else he could do. Wow, I am grateful he asked because I had another issue that we'll be looking into. Thanks, Ryan.

By Nancy on 02/10/19
I recently had an issue with my toilet and my shut off valve spraying water in my bathroom. Joe was very prompt to return my phone call and was very thorough and efficient in replacing the parts needed to get me back up and running. I appreciate the fact that both ...
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I recently had an issue with my toilet and my shut off valve spraying water in my bathroom. Joe was very prompt to return my phone call and was very thorough and efficient in replacing the parts needed to get me back up and running. I appreciate the fact that both Northwest and Joe was available on a 24/7 basis.
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By David P. on 02/10/19
Joe provided advice over the phone, was very friendly, and provided prompt service to my residence. I was expecting to have to have my water heater replaced, but Joe was able to fix my current one on the spot by making a few adjustments. The was all done during no...
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Joe provided advice over the phone, was very friendly, and provided prompt service to my residence. I was expecting to have to have my water heater replaced, but Joe was able to fix my current one on the spot by making a few adjustments. The was all done during non-service hours. Thank you Joe for the fast, friendly, and honest service.
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By Ruth W. on 02/04/19
FANTASTIC is the best description to use. Bryan P. came late night to fix busted water pipe. Excellent knowledgeable kind young man fixed it. He was so helpful with clean up and ensuring pipe worked properly after he fixed til. Recommend NW to all.

By Jillian C. on 02/04/19
Joe was awesome for helping us on Saturday! He was very efficient and thorough with everything! He was quick with diagnostic and repair and provided so much information on things to look for in the future. We have already recommended Northwest to 3 people since Saturday!

By Jillian C. on 02/04/19
We had a water line burst and found it at 5 am, we called TMI at 5am, 6AM, and 7AM and were told that we could get a call from a technician, which we never did. We finally called Northwest at 8:15 and by 9 Joe showed up, who wasn’t even supposed to be working tha...
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We had a water line burst and found it at 5 am, we called TMI at 5am, 6AM, and 7AM and were told that we could get a call from a technician, which we never did. We finally called Northwest at 8:15 and by 9 Joe showed up, who wasn’t even supposed to be working that Saturday. Joe was quick with both his diagnosis and fixing the problem. We are first time homeowners and he gave us so much information on our house and things to look out for in the future as well. Joe also was very personable and provided different recommendations for other home issues that Northwest does not specialize in. We will always be thinking of Northwest when we need anything that they are able to service!
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By Ruth W. on 02/04/19
Burst water pipe in kitchen late at night. Bryan P. came asap. And was FANTASTIC! ! He knew what he was doing and put in new section of pipe. Explained everything and was very kind and personable. I have some physical difficulties and he cleaned up everything. So...
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Burst water pipe in kitchen late at night. Bryan P. came asap. And was FANTASTIC! ! He knew what he was doing and put in new section of pipe. Explained everything and was very kind and personable. I have some physical difficulties and he cleaned up everything. So grateful for a job well done. Will continue to call upon NW Plumbing in the future.
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By Benjamin L. on 02/02/19
Joe came out on a saturday and replaced a leaking valve. He was very professional and thorough. He was friendly and was able to figure out our issue and fixed it quickly. We were very pleased.

By Theodore W. on 02/01/19
Wes was great. He was very helpful and explained everything clearly, The work was done quickly and professionally. I'd be happy to work with him again.

By Ed S. on 01/29/19
Did a good, timely, professional job in super cold weather.

By Benjamin L. on 01/28/19
Ryan came out on a very cold night to replace our waterheater before the temperatures dropped even more. He was professional and had great customer service. Especially since our old heater was problematic to deal with. We were very pleased with the service from Rya...
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Ryan came out on a very cold night to replace our waterheater before the temperatures dropped even more. He was professional and had great customer service. Especially since our old heater was problematic to deal with. We were very pleased with the service from Ryan on a freezing winter night.
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By Jennifer S. on 01/28/19
Thank you!! Just before a record cold snap, our furnace stopped heating! Stephanie on the phone was very nice. Alex arrived within a couple hours despite the fresh snow and ice on the roads. The problem turned out to be fairly minor - a dirty sensor - and a quick f...
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Thank you!! Just before a record cold snap, our furnace stopped heating! Stephanie on the phone was very nice. Alex arrived within a couple hours despite the fresh snow and ice on the roads. The problem turned out to be fairly minor - a dirty sensor - and a quick fix. Alex explained everything in easy to understand terms, outlined future situations we might encounter, and was very polite through all of it. He was careful of our floors, considering the slushy outdoor conditions. I would absolutely call Northwest again!
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By Michael M. on 01/28/19
Joe and Northwest are absolutely amazing! Our sewer line was backed up and nothing could be put down the drains. We called and they got someone in same day! Joe knew his stuff and fixed the problem quick and easy. He was very professional and insisted on cleaning u...
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Joe and Northwest are absolutely amazing! Our sewer line was backed up and nothing could be put down the drains. We called and they got someone in same day! Joe knew his stuff and fixed the problem quick and easy. He was very professional and insisted on cleaning up the mess. Thank you Joe and Northwest we'll definitely be recommending you guys to our neighbors!
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By Justin R. on 01/28/19
Very professional. He got to work right away. He put shoe covers on to not track snow through the house. He went straight to the thermostat to get the furnace running and quickly diagnosed the problem and potential tests/ areas to look at. He explained himself thro...
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Very professional. He got to work right away. He put shoe covers on to not track snow through the house. He went straight to the thermostat to get the furnace running and quickly diagnosed the problem and potential tests/ areas to look at. He explained himself throughout the whole process and made sure I understood as he went along. Very polite and personable. I appreciate his and NW responsiveness to get my furnace up and running in the winter.
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