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By Angela on 06/17/19
Ryan is a wonderful technician and I highly recommend him! He contacted me by phone before arriving and arrived exactly when promised. He was friendly and answered all of my questions while doing a thorough job of checking over my A/C system and rinsing it off. ...
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Ryan is a wonderful technician and I highly recommend him! He contacted me by phone before arriving and arrived exactly when promised. He was friendly and answered all of my questions while doing a thorough job of checking over my A/C system and rinsing it off. He is definitely a reason I will choose and recommend Northwest in the future!
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By Chad on 06/12/19
Alex did the diagnosis and gave me the painful news of a dead A/C as gracefully as possible. Zach did the replacement and did an exceptional job. Very happy with the finished product.

By Chad on 06/12/19
Nobody wants to hear that they need a new A/C but the crew from Northwest made it as painless as possible. Alex and Zach were very professional, friendly, and considerate while diagnosing and replacing. Most importantly, their response time was 3 days quicker tha...
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Nobody wants to hear that they need a new A/C but the crew from Northwest made it as painless as possible. Alex and Zach were very professional, friendly, and considerate while diagnosing and replacing. Most importantly, their response time was 3 days quicker than anybody else and we appreciate that as much as anything. I am very happy with the quality of the replacement as well.
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By Jan on 06/03/19
I was extremely anxious about a leak under my kitchen sink that damaged the cabinet base & section of my wood flooring. Serviceman Joe R arrived at the exact appointment time & greeted me with a smile. He not only corrected the culprit but diagnosed a metal section...
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I was extremely anxious about a leak under my kitchen sink that damaged the cabinet base & section of my wood flooring. Serviceman Joe R arrived at the exact appointment time & greeted me with a smile. He not only corrected the culprit but diagnosed a metal section from the sink to the elbow connection that would cause problems in the near future. I greatly appreciated his explanations & thoroughness because that exact piece disintegrated when he replaced it. I highly recommend Joe & will request him in the future if the need arises.
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By Ron s. on 06/01/19
I was pleased the entire Process went so smoothly . I would recommend Jeff to anyone needing northwest’s services.

By Julie B. on 05/30/19
I had a sump pump fail on Sunday on Memorial Day weekend. Joe was on call and came over that night and diagnosed the problem and checked that the backup system was working. He checked in with me on Memorial Day to make sure all was ok. On Tuesday morning he repl...
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I had a sump pump fail on Sunday on Memorial Day weekend. Joe was on call and came over that night and diagnosed the problem and checked that the backup system was working. He checked in with me on Memorial Day to make sure all was ok. On Tuesday morning he replaced the old pump and backup pump. (Brock assisted so it didn't take long at all.) I hated calling on a Sunday on a long weekend but the last time the sump pump made a different noise I had water in the basement. Joe really saved the day.
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By Julie on 05/30/19
Prompt, Friendly & Knowledgeable.

By Kris W. on 05/29/19
Ryan B. was efficient, thorough, courteous, and friendly. He replaced my water heater in a difficult place in my basement and improved the lines to it, etc. He explained the new water heater and warranty information. He did a fantastic job!

By Kris W. on 05/29/19
Ryan B. installed a new water heater in my home. He was efficient and thorough with the water heater removal and installation. Besides replacing the water heater in a difficult place in my basement, he improved the position of the heater and lines to it. Ryan was v...
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Ryan B. installed a new water heater in my home. He was efficient and thorough with the water heater removal and installation. Besides replacing the water heater in a difficult place in my basement, he improved the position of the heater and lines to it. Ryan was very courteous, friendly, and professional. He explained the water heater, registration/warranty, and made sure to answer all my questions. I appreciate the quick response and installation to get hot water back in my home.
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By Kelly M. on 05/29/19
Service was great and I was very pleased.

By Kelly M. on 05/29/19
Mike P. showed up on time, was extraordinarily thorough and knowledgeable as he did our spring AC maintenance. Mike was very personable, and went out of his way to explain what he was doing and what his tests indicated. He also went the "extra mile" in cleaning our...
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Mike P. showed up on time, was extraordinarily thorough and knowledgeable as he did our spring AC maintenance. Mike was very personable, and went out of his way to explain what he was doing and what his tests indicated. He also went the "extra mile" in cleaning our AC. Technicians like Mike are great ambassadors for your company...and will certainly keep me coming back to Northwest for all my heating, cooling, and plumbing needs.
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By Mary Jo C. on 05/29/19
Wes came to do our spring furnace/air conditioning check. He arrived on time and was so pleasant. He did an excellent job with the inspection and explained in details the problems he was seeing with our air conditioner. He even scheduled the further work that neede...
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Wes came to do our spring furnace/air conditioning check. He arrived on time and was so pleasant. He did an excellent job with the inspection and explained in details the problems he was seeing with our air conditioner. He even scheduled the further work that needed to be done for us. Wes is very knowledgeable. Thank you.
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By Dean Anthony F. on 05/26/19
Excellent technician - one of the best we have ever had in our home, for any type of service!

By Dean Anthony F. on 05/24/19
Ryan is one the finest technicians we have ever had in our home, for any type of service. Notified us by phone that he was coming and arrived promptly. Diagnosed the problem quickly and accurately, providing a range of options. Work was completed quickly and profes...
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Ryan is one the finest technicians we have ever had in our home, for any type of service. Notified us by phone that he was coming and arrived promptly. Diagnosed the problem quickly and accurately, providing a range of options. Work was completed quickly and professionally, with excellent follow up - explanation of problem found, work performed, and warranty info. Clear and extremely courteous communication. We highly recommend Northwest, based on Ryan's service, to anyone.
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By PeggyDieleman on 05/20/19
Very helpful. Work completed efficiently.

By Will S. on 05/16/19
I think Dallas is a tremendous asset to your company. He is so knowledgeable and personable.

By Will S. on 05/16/19
Dallas is very knowledgeable and personable. I feel he did an excellent job. He explained everything very well. He also asked if I had any questions. So glad to have him as my service professional.

By Blink on 05/14/19
Great service! Dallas explained everything he did and what he recommends we consider to keep out system running smoothly!

By Bev P. on 05/14/19
The team arrived when they said they would. They were courteous and friendly and worked diligently while here. They did not leave a mess. I would definitely recommend this company.

By Bev P. on 05/14/19
Jeff and Dallas were amazing at the installation and Mike was great with the estimate. Stephanie at the office is also great. Definitely recommend this company for all your needs.
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