My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointment wasn't recorded and the next available appointment was in November. The receptionist worked to make things right and got me an appointment asap. The tech, ******, could not have been nicer. Was on time, very efficient and professional. It took him 15 minutes to diagnose and fix my problem which was important as this problem was going to affect my heating system as well. Thank you.
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My central a/c died in June this year and with the heat wave there were no appointments available until August. Luckily I had a room unit and ceiling fans so the summer was bearable. I wasn't contacted so I called to check on my appointment. It seemed my appointment wasn't recorded and the next available appointment was in November. The receptionist worked to make things right and got me an appointment asap. The tech, ******, could not have been nicer. Was on time, very efficient and professional. It took him 15 minutes to diagnose and fix my problem which was important as this problem was going to affect my heating system as well. Thank you.
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I was in a bind during the last heat wave after the storm. We had electricity, but no air conditioning.****** managed to have a tech respond the next day to diagnose the problem. He said it was a part that had to be ordered. It was ordered and promptly installed when it arrived.I was so impressed that i took out a service contract with this organization. It is well run and responsive to a customer needs. The tech was neat, polite on time and really knew what he was doing. *************************** in my book is a keeper.In fact, my neighbor was looking for someone to service her system and I gave her the number for this company.
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*** and **** came in and replaced our water heater and also installed a water filtration system. We have a service contract with them so we were able to get service "Very Quickly"!Both guys did a Fantastic Job and were also very friendly and personable.I would also like to give a shout out to ****** as well. I have been in customer service all my life and can say without a doubt, she is "thee" finest example of how customers should be treated on the phone.Thank you folks!National Refrigeration is our go-to people for sure.
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I am beyond pleased with the service and professionalism I received from National Refrigeration. Doreen was extremely nice and helpful handling my service call. She listened affectionately about my AC issues and was able to setup a service visit extremely fast during a very hot week. Sam came out to service my AC and he was very courteous and professional. He was able to find the issue quickly and really took time to explain what occurred and how he was correcting it. Sam is a true professional and I would highly recommend him and National for future service calls. Thank you to an excellent team!
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Bob arrived promptly, greeted us warmly and professionally. He kept us informed of the issue and the steps toward resolution including options available to us. He kept the options budget friendly and listed items readily available to resolve our issue so that we wouldn't be disrupted in any way. Bob is a wonderful asset to the National team and even though we don't like it when something breaks, National is always there for us.
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