I wanted to express my gratitude and appreciation for the service provided by Rebeca Flores and her partner, Eric. Rebeca made the evaluation of the issue we were having and she explained in detail the various courses of action that could be taken. After we made the decision, she explained what the process would be, time frames, prep requirements, etc. On top of all the excellent communication and explanation, she was able to schedule work to start the following day. She and Eric arrived in the morning, they put down copious amounts of drop cloth, taking every precaution to protect our home. They worked in unison for hours to complete the task and concluded by testing and verifying the work they had done. I was apprehensive about having this repair completed, however, after talking with Rebeca, and watching her work, I was very comfortable that the work was being done to the highest possible standards, by two excellent service technicians. Magnolia Plumbing is fortunate to have such courteous, knowledgeable, personable and competent people on their team. Thank you again for an amazing experience.
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Only use this company if you are looking to get scammed. I have a Home Warranty program in Washington DC and when I was having plumbing issues, I contacted them and they sent over a technician from this company. The technician completed the work and gave me one quo...
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Only use this company if you are looking to get scammed. I have a Home Warranty program in Washington DC and when I was having plumbing issues, I contacted them and they sent over a technician from this company. The technician completed the work and gave me one quote, however, refused to work through the Home Warranty program that sent them to me in the first place insisting that I pay the entire bill myself and then seek reimbursement from the Home Warranty IF they even covered the work he already did. When I insisted to speak with management and informed them that they would need to go through the company that sent them out in the first place, they drafted an invoice that was over 3-times the amount that they quoted me directly. This of course caused huge problem with the Home Warranty and putting me, the customer in the middle of a business dispute. I recommend that you reevaluate your choice to use this company; you’ve been warned.
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The pandemic made replacing my water heater extremely difficult. Nobody had water heaters in stock! Duane went above and beyond to help me find a replacement water heater and get it installed. He was extremely professional and knowledgeable about exactly what need...
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The pandemic made replacing my water heater extremely difficult. Nobody had water heaters in stock! Duane went above and beyond to help me find a replacement water heater and get it installed. He was extremely professional and knowledgeable about exactly what needed to be done. He communicated throughout the process, even when things were stalled because of backorders and slow shipping. Duane briefed me on best and worst case scenarios and pointed out errors the condo developer made that he corrected. He was able to do some very intricate work in a very tight space and completed the work in a timely fashion. Duane is a credit to the plumbing profession.
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Duane was awesome. The services were expensive but it was an emergency. Duane explained well everything they were doing and worked very quickly. They tidied up after themselves and even offered to help with some other bits and pieces that needed doing for no charge...
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Duane was awesome. The services were expensive but it was an emergency. Duane explained well everything they were doing and worked very quickly. They tidied up after themselves and even offered to help with some other bits and pieces that needed doing for no charge. Would definitely use magnolia again and Duane in particular.
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Reggie was awesome! He came to inspect the HVAC for our new Townhouse in DC. He was thorough, professional, took time to explain some the the issues and indicated when he would follow up on a suggested plan to remedy the issues. It was the most professional HVAC...
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Reggie was awesome! He came to inspect the HVAC for our new Townhouse in DC. He was thorough, professional, took time to explain some the the issues and indicated when he would follow up on a suggested plan to remedy the issues. It was the most professional HVAC I have experienced in DC!
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Had MULTIPLE professionals attempt to fix my broken A/C. After 4 weeks of research, second opinions, back and forth, ALL attempts to fix the A/C failed. Reggie was able to fix what they couldn't in a matter of minutes. It took ONE call and the issue was resolved in...
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Had MULTIPLE professionals attempt to fix my broken A/C. After 4 weeks of research, second opinions, back and forth, ALL attempts to fix the A/C failed. Reggie was able to fix what they couldn't in a matter of minutes. It took ONE call and the issue was resolved in 24 hours. 5 stars for solving my problem in 40 minutes, that was taking other professional months to even understand.
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Snowing morning at a freezing house. I got up to my heating system out of work. Called the Magnolia Plumbing and got Carlos give a call within an hour. He came in promptly, courteous and attentive, and fixed the problem. Provided me with a lot of useful information...
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Snowing morning at a freezing house. I got up to my heating system out of work. Called the Magnolia Plumbing and got Carlos give a call within an hour. He came in promptly, courteous and attentive, and fixed the problem. Provided me with a lot of useful information, helping me understand how the system works. I hope this is it and that I will enjoy the rest of this winter without any issues but if something, I know who to call. Thank you, Carlos!
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Carlos was by far the friendliest and most informative interaction with Magnolia we have had to date and we have had some great experiences with Magnolia. Carlos took the time to review the issues we were experiencing and was very thorough in his explanations. I ...
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Carlos was by far the friendliest and most informative interaction with Magnolia we have had to date and we have had some great experiences with Magnolia. Carlos took the time to review the issues we were experiencing and was very thorough in his explanations. I hope to have Carlos provide support in the future when we call Magnolia. Employees like Carlos are a big reason why we continue to return to magnolia for our needs. We have used Magnolia over the years for a new Furnace, AC, Water Heater and maintenance needs.
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, the...
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, there is no more research that is needed to do. Call Magnolia and see for yourself…Thanks Carlos and everyone at Magnolia, you’re the best :)
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, the...
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, there is no more research that is needed to do. Call Magnolia and see for yourself…Thanks Carlos and everyone at Magnolia, you’re the best :)
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The serviceman overhauled my boiler which started giving me problems at the end of last year's heating season. The serviceman was professional, made the repairs, and cleaned up after the repair. Have not had to use the boiler so far but I am confident that I will h...
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The serviceman overhauled my boiler which started giving me problems at the end of last year's heating season. The serviceman was professional, made the repairs, and cleaned up after the repair. Have not had to use the boiler so far but I am confident that I will have heat this winter.
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