Kelly B. is a very knowledgeable HVAC technician. He is always very personable, & fully explains what he is going to do/has done. He also makes recommendations that are optional that will improve the functionality of our HVAC systems, as well as what the approximate costs will be. Kelly is always prompt & arrives at the designated appointment time. Kelly is also extremely proficient at diagnosing potential problems, and existing issues that are causing problems. I would recommend Kelly to anyone who requires an excellent HVAC technician!
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We belong to the 2x/year service plan. Had excellent service for general check-up and maintenance in the Spring. However, mid-June our house was not cooling, and the thermostat indicated a blower problem. Henson Robinson sent a tech, Kelly Bullock, the following morning, and he determined that we had a 'burnt wire' on the mother-board (not his words, exactly). He happened to be carrying the replacement part in his vehicle, so the 'fix' ended up being resolved quickly and accurately. Furthermore, Kelly called in to the company to determine the age on the heat pump/blower, and informed us that the part was still under warranty (under 10 years) and there would be no charge, for what otherwise would be an expensive replacement. Needless to say, we were QUITE pleased with the timely house-call, the accuracy of Kelly's troubleshooting, and his follow-up on the age/warranty of the part!!!!
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Sent someone out the same day event thought heatwave. Steve quickly analyzed the issue, which did not affect the actual air conditioning, but was a system generated email message. Replaced the circuit board within a few days. Nice the system warned of potential failure and fast response.
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