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By Joan B. on 09/24/18
Very happy with the honest service we received from Ryan. We knew the system was failing and were appreciative that we didn’t get a quick fix to make a fast buck. That you Ryan for your sincere approach to helping us work through our options. Because of you, t...
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Very happy with the honest service we received from Ryan. We knew the system was failing and were appreciative that we didn’t get a quick fix to make a fast buck. That you Ryan for your sincere approach to helping us work through our options. Because of you, the General will be strongly considered for the bigger job.
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By Chip H. on 09/10/18
Great service

By Lou F. on 08/14/18
Absolutely superior tech. Company follow through unsatisfactory.

By Glendon G. on 07/30/18
Brian B. did a great job. First to figure out how to change the AC set-up so one man could take the protective cage off. Polite, focused.

By Paul M. on 07/13/18
I am 70 years old and so far in my lifetime, I have never received such a high standard service. My plumbing representative was Zack Vaughn and I must say that he gives meaning to "Gold Star Service". I was in a very frustrating situation what I needed and wanted...
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I am 70 years old and so far in my lifetime, I have never received such a high standard service. My plumbing representative was Zack Vaughn and I must say that he gives meaning to "Gold Star Service". I was in a very frustrating situation what I needed and wanted done in my guest bathroom. Zack arrived promptly, with a smile and a positive attitude and took the time to listen to my needs and then came up with a brilliant idea to solve my problem. He literally worked for hours and refused to even take a break until the job was done, and completed to my satisfaction. I have much respect for Zack, his fine work ethics and his wanting to strive for excellence in his work. I could not be more pleased with my bathroom. It went from an eyesore to a miracle. Thanks to Zack Vaughan. Thank you Zack and thank you General Air Conditioning & Plumbing. I sincerely recommend them to all who seek plumbing help and quality workmanship.
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By Iris M. on 07/11/18
Jose M was amazing and did great job evaluating and fixing my A/C, plus had a great attitude.

By Gene & Jan K. on 07/09/18
We have used General many times and they are always great to deal with. Honest,Nice, and very responsive. We salute the GENERAL!!!! Jan and Gene Knutson Palm Desert.

By john g. on 07/08/18
First, I am sure the General will not ever let this review on their site, as it is very negative and not conducive to their business, but on the chance that it does make it, will write it. We have had issues with the General Company before and they have been resol...
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First, I am sure the General will not ever let this review on their site, as it is very negative and not conducive to their business, but on the chance that it does make it, will write it. We have had issues with the General Company before and they have been resolved after going back and forth with telephone calls and emails. We now have a new issue, that is not being resolved in my opinion, very customer friendly. Our AC unit is not cooling, the air coming out of the vents is warm and the unit is running non stop since last night. Called the General and was told that it might be a number of factors which I could appreciate. The gentleman told me as long as the variance between what we had the temperature set at, which was 78 and the actual temperature of the house, which at that time last night was 81, was no more than 2 or 3 degrees, it would be fine. Any thing more than that would indicate a problem. I got up at 2am to check the temperature and it was 84, the unit was running non stop, so I turned the unit off, as I did not want to compromise the motor. I called the General at 7am this morning and was told the appointment I made last night for this coming Tuesday, was the best they could do. I told them we needed a service call today, as it was running more than 2-3 degrees variance and we had two dogs in the house, that we leave alone during the day and did not want to leave them with no air conditioning. The gentleman was pleasant, but said they had a similar circumstance with another property and they were booked up until Tuesday. When we purchased our new system, it was on a Sunday, just like today, and they actually installed our system on that Sunday in July 27. 2014. The General surely has time to sell a new system on Sunday, but when we need service that is a different animal. Why do they advertise they are open 24/7 if you can't get service? And we have a service contact to boot. I don't know why we have a service agreement if we can't get help when our unit is on the frizz. If we had to do over again, we would not have purchased from the General. More than happy to sell on a weekend, but not so happy about helping us when we need it. Also we just had a service call about a month ago. Just picked a name, Matt, as it would not let me send without a name. John Garlick 760-459-3509
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By Sherry Z. on 07/04/18
I can’t say enough about the customer service and professional I received from not only Christian and Ken, but also the installation crew at my home! Christian was very thorough in explaining the malfunction in our system along with photos and videos he had taken...
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I can’t say enough about the customer service and professional I received from not only Christian and Ken, but also the installation crew at my home! Christian was very thorough in explaining the malfunction in our system along with photos and videos he had taken to share. Once we realized our best option was to replace the unit, he contacted Ken who came to our home that afternoon to review our options. Christian waited for Kens arrival so he could explain in detail the problems we were facing! Ken then worked with me via e-mail thru the night and had a crew to my home the following morning at 9:00 along with him!!! Amazing customer care on the part of the both of them!! The crew was very respectful of my home and I had air conditioning that evening!! I hope they enjoyed the cookies!
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By Judy F. on 06/30/18
Ivan L was very thorough and I appreciated all that he found. I have never had a service person who was so detailed and polite. I will be requesting him for my next and all future air conditioning services. I would give him 10 stars if I could. Thank you, Judy F.

By Cory M. on 06/29/18
Christopher G was the tech everyone should have. He arrived when he said he would, fixed the problem in a short time, and had our AC up and cooling quickly. What a positive attitude he has! Thank you.

By Juanita H. on 06/27/18
the technician, Abraham L., was outstanding. Not only was his expertise appreciated but also his professionalism never wavered. He renewed my faith in General AC.

By Juliet B. on 06/23/18
We had a wonderful experience with the service provided by General Air Conditioning. We are new to this company and first time home owners with air conditioning. Our technician went above and beyond to explain and show us every step of the way. As he worked, he ans...
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We had a wonderful experience with the service provided by General Air Conditioning. We are new to this company and first time home owners with air conditioning. Our technician went above and beyond to explain and show us every step of the way. As he worked, he answered all of our questions and was very patient, Thank you Jose M. for your fabulous service. We will ask for Jose each and every time we need Air Conditioning maintenance or service. We live in the desert and feel relieved knowing we have a good company to rely on.
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By Kelly W. on 06/18/18
Christopher went above and beyond to help us when our air conditioning went out

By Don W. on 06/13/18
I have always used General Air Conditioning for over 6 years. My air conditioning stopped working so I called to have a serviceman take a look. Ryan R. showed up within 3hrs. He had a big smile and was so nice. Great communication skills and immediately asked some ...
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I have always used General Air Conditioning for over 6 years. My air conditioning stopped working so I called to have a serviceman take a look. Ryan R. showed up within 3hrs. He had a big smile and was so nice. Great communication skills and immediately asked some questions. Then he proceeded to analyze what was wrong. Within 20 minutes he told me what was wrong and the expected cost. Ryan had it fixed in record time then monitored the operation of equipment to ensure it was working properly. Very impressed with Ryan R and big kudos for his communication skills. Ryan deserves a raise! Thanks Ryan I will request you in the future, you're the man!
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By John C. on 06/07/18
David S***** diagnosed our AC issue, ordered parts and temporarily kept the AC functioning until the part is received. He was polite, caring and professional. Excellent representative of General Air.

By James B. on 06/05/18
Ryan R. came out to look at our capacitor, and he ended up needing to replace it. Ryan was very thorough, and we will trust him to work on our HVAC system in the future. Highly recommended!

By John "Jack" O. on 06/02/18
I called the General when my air conditioning unit failed. A tech showed up the same day and reviewed all of my options. My house is old and needed an entire new ac/heater system. The next day, a team of 4 specialists arrived right on time. Six hours later, I had a...
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I called the General when my air conditioning unit failed. A tech showed up the same day and reviewed all of my options. My house is old and needed an entire new ac/heater system. The next day, a team of 4 specialists arrived right on time. Six hours later, I had a brand new energy-efficient system. These specialists at the General are the best techs I have ever hired. They were all polite, hard-working and their expertise was obvious. They worked continuously until the job was done and cleaned up quite nicely. From my initial phone call to the General, everything proceeded like clockwork; and by 2 p.m. the following day, my new system was up and running. So if you like a well-organized cracker-jack team to rock and roll on your job, call the General. Jack O'Connell
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By Kenneth F. on 06/01/18
Jose M was punctual, showed up on time. Jose was friendly, very knowledgeable when I asked questions, and kept me informed what maintenance procedures he was doing. Very satisfied.

By Miriam H. B. on 05/30/18
We were extremely pleased with the thoroughness, quality of service, knowledge and professionalism of David T*****. Recommend him without reservation.
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