Ernie was the most professional Plumber Technician that we have ever met, very knowledgable and informative, He was able to warranty parts from the original manufacturer and save us from buying an entire new water heater. great job ! when I need any plumbing at all I will call Dutton Pluming, they also have funny radio commercials !
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They were courteous and responded quickly to my water heater problem. The office kept me advised about their progress toward coming to my house. Steven, the technician, was excellent; he fixed the problem and waited around to make sure the problem was really fixed. I give them a five star rating.
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I just had my first experience with Dutton Plumbing and they were very professional and friendly. Early this morning I called to see if someone could come out today because I suspected a main line clog. They were happy to help and called back to give me an ETA on the tech twice this morning because they knew I was waiting. Ric, the plumbing tech was very experienced and personable. He did good work and had a great attitude of service. I would absolutely call this company again and recommend it to friends.
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Was told I would be in the first round of service for the day, ended up being the last call of the night. I had to call at least three times and demand to speak to a manager before getting a plumber scheduled. The plumber barely spent any time looking for my sewer clean out. When it was not plainly visible, he then charged me $39 to come out and recommend I schedule a minimum $400 service with someone else. Called management afterward and was told I should not have been charged and would get my money refunded. To say I am very upset is an understatement. I will not be using them again because of their inattentive plumbers and unresponsive call center. The only silver lining was that the supervisors and managers were helpful in finally getting a plumber out and for refunding my money
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I had a water pipe leak in the concrete slab. I had a plumber diagnose the problem, but they could not fix it. They told me I had to get a company that can determine where the leak was in the slab. I then called Dutton plumbing and they told me they could diagnose where the leak was and repair it. David Walker the technician was excellent.
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My kitchen sink was clogged right before a major family function. Dutton Plumbing was fast, affordable, and cleaned up everything. Richard M was my service technician and he was professional, courteous, and dog friendly. Richard made sure I knew the cost of the service and encouraged me to become part of the Dutton Family. Very satisfied with the service and speed. Thank you Dutton Plumbing!
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