Brian was very professional and did a great job replacing a breaker box next to my Heat and Air unit. The reason for the low score is we were charged $587 to replace one breaker that can be purchased at Lowe's for $60. The cost of the repair was not fair. I will also be sharing this on the neighborhood Facebook group to ensure everyone knows how expensive this company is. Thank you.
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Brian has been to my house on a few occasions and he has been wonderful. He always is professional and gives me all the information I need to make decisions to make the best decision for me. He never pushers but answers all my questions. I have used Coveant for many years and and feel they are very good at what they do and I would recommend them to anyone. I am glad to have them on my side S
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I have been a customer of Covenant Heating and Cooling since June 2012. I have always had Covenant professional service technicians arrive to service our AC/Heating system. I have never been over sold on anything that was not needed. In June of 2006 I first was introduced to this company when my daughter purchased her first home as a young single woman in her 20's. I was traveling when my daughters central heating/cooling system went out on her home. I researched online and found Covenant had the best reviews. I called the company and explained that I was across country on business and my daughter needed a service repairman. I explained my concern about a service man showing up to my single daughters home. I was transferred to the owner of the company and he reassured me that HE would be the one making the service call. Fast forward to the day where the company owner showed up. After their visit my daughter calls me and says Daddy, I told the man this was my first home purchase and she was nervous about the cost of the repair. After I spoke with the owner over the phone it was determined that the unit was past being repaired due to its age. Cost of replacement was discussed in detail and a order for a new system install was arranged. Before the owner left, ( I can not recall his name ) he stopped and took time to pray with my daughter, he prayed for her personally and her first home purchase. Ok, now fast forward to today, August 19, 2020. The service man Chris S. arrives on time to do the yearly maintenance on our heating and cooling system. During this visit I mention that we are leaving for Ohio tomorrow to attend my Fathers funeral. As we share conversation and Chris ask some questions about my Father, I sensed that his questions were heartfelt. Once our service has been completed and Chris is reviewing his findings, paperwork/receipts are prepared and Chris is getting ready to leave. At that very moment Chris ask if he can pray for me. I accept and our heads are bowed, as Chris begins to Pray for me. After just loosing my Father and listing to the words that Chris is saying in his prayer bring tears to my eyes. The prayer was detailed, personal and heartfelt. After the prayer was completed, due to COVID-19 I gave Chris a "air hug". And thanked him as I was holding back the tears. This is a prime example of how this company is run. We are always too quick to judge and never quick to complement. For 8 years that I have been doing business with Covenant Heating and Cooling, I feel blessed that they are taking care of the HVAC needs for my family. This review is written by a 62 year old professional retired male living in West Nashville. I hired several companies over my lifetime to work on several different homes that I had. I no longer need to search for our heating and cooling home needs. Thank you Covenant and thank you Chris, your prayer touched my heart today.
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We rifled through unreliable, lazy, and super expensive HVAC companies until we found Covenant. We've consistently received professional and timely responses from Covenant, and our issues have always been promptly addressed. Our technician, Brian, truly cares about his customers and goes above and beyond so we understand the work that's being done. Thank you Covenant for great service!
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brian quickly and accurately fixed a simple issue regarding my 2 zone cooling system which was previously overlooked by two other service companies. i wish i had made covenant my first call! very professional - showed me the problem and how it was fixed. did not leave until my questions were answered and i was comfortable with the resoultion. thank you!
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Brian Benter was very professional, also had a great personality. He got the job done, and explained everything to me and answered a few questions I had. He arrived in the time frame I was promised and took his time to get the job done correctly. I would recommend this company to anyone having HVAC problems. Very good experience.
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This company is very honest..trustworthy..professional..courteous and Brian is always very professional in answering any questions we may have..he does a good job n takes pride in what he does..I would recommend this top notched company to anybody looking for a good AC/Heating company...we have NEVER had a bad experience with them n would give them ABOVE a 5 star rating.
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I would like to take a moment to say that I am so grateful. I am 64 years old and can't do things like I once could. I was broke down on the side of the road with a flat tire on Friday evening and a young man named Will was the only person who stopped to help of what looked like 200 cars that passed. Imagine this I do not carry a cellphone (imagine a person who doesn't have a cellphone in this day and age) but he found I had no spare so he made a call to someone he knew and took my tire to get it fixed. They was unable to repair the tire so he bought me a new tire and came back to install it. I offered to repay him as soon as I could but he said he was once in the same situation and someone helped him so he wanted nothing in return. What a blessing this guy is. Bravo covenant for hiring such a wonderful man
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I would like to take a moment to say that I am so grateful. I am 64 years old and can't do things like I once could. I was broke down on the side of the road with a flat tire on Friday evening and a young man named Will was the only person who stopped to help of what looked like 200 cars that passed. Imagine this I do not carry a cellphone (imagine a person who doesn't have a cellphone in this day and age) but he found I had no spare so he made a call to someone he knew and took my tire to get it fixed. They was unable to repair the tire so he bought me a new tire and came back to install it. I offered to repay him as soon as I could but he said he was once in the same situation and someone helped him so he wanted nothing in return. What a blessing this guy is. Bravo covenant for hiring such a wonderful man
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Recently moved to Nashville area and was recommended to Covenant by our neighbor who is an area real estate agent. We were in need for a checkup on our home AC unit and Cole was sent out to take care of us. I was very impressed with Cole as a very knowledgeable HVAC Service technician and with his outstanding friendly personality and professionalism. He is a great representative for the company. I would highly recommend him and Covenant Cooling. He left us with the confidence to look to Covenant Cooling for any and all our future home HVAC needs. Thank you Cole!
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