I needed service quickly and Bragg was able to get someone to me within an hour. The technician (Sean I think his name was) was knowledgeable, courteous and very professional. He solved/fixed the problem quickly and did a few other things that I hadn't thought about related to the furnace issue I had called about. Great service!
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**** and **** installed two new furnaces at our home. They were efficient and courteous. Work was begun and finished in the predicted time. Our continued use of the services of Bragg Plumbing and Heating has been very satisfying. Projects such as the one described here are never inexpensive, but we believe the price was fair.
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I don't like writing bad reviews but I feel like I should given the circumstances. I had a water heater installed by this company, and less than a month later it comes to my attention that water is leaking from the water heater closet. The Plumber who did the installation comes back and tells me that the problem isn't the water heater (and therefore not covered in the warranty), the leak is from the pipe behind it, and it will be a major job to fix which will take 2 plumbers, involve going under the house, and cost more than the initial water-heater installation. I had a different plumbing company come by and do the job (for much less expensive) and it turned out to, in fact, be a quick job (less than 2 hours and did not require going under the house), and after looking at where the leak was, the plumber told me that he believes the person who installed the water heater (Bragg plumbing) had inadvertently pinched the water supply line when installing the water heater, causing the leak in the first place. So basically: Expensive water heater installation that created a separate issue that Bragg Plumbing wanted more money to come fix.
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This is a first-class operation. We have a Bryant heat pump and a great water filtration system. **** and ****** are the people that helped us, and they are both smart and capable. We actually live better -- the house is warmer, the water much more pure. Can't recommend them highly enough.
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The installation was excellent (the HERS Tester was impressed) and they were able to diagnose the problem on short notice and come the next day to replace the furnace. There was an issue with the Thermostat which they came back first thing the next day and fixed. I was a bit surprised at the cost and the new CA laws about fixed price repairs made it hard to determine labor versus materials. It also took longer than necessary to get the sign off on the HERS testing. Overall these guys (Sean and Rob were my installers) did a very high quality job and in the end worth the money! I'd recommend them for furnace work.
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Sean was very pleasant but the option for a clogged pedestal sink was to pull it out from the wall for about a $500 repair. I asked about the possibility of chemicals like Drano and Sean referred me to a local plumbing store to purchase that option before spending the $500. My wife suggested I try using a plunger before buying chemicals. The plunger worked fine and the sink is now unclogged. I also found the sink leak that was coming from the hot water feed. I did get the insides of a toilet replaced by Sean in a prompt efficient manner. I suppose buying those parts in a local hardware store might have been cheaper than the $150 minimum I paid for the service. I now have a low hot water pressure problem in the house but I think I will try draining the hot water heater before calling you back.
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