Chance came 11/11/20 to work on a floor heater at Fair Oaks Ave., Santa Rosa. Terrifically positive, and very very knowledgeable person who was friendly to all of us standing around watching! What really impressed us was that he stayed to make sure the heater would kick on again after it had stopped to cool down. Sure enough, it would not. He then had to change a switch. If he hadn't double checked to see if the heater would start up after the cool down period, we would have had to call you back and start all over! So he was very thorough and I appreciate his integrity toward his clients.
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Bragg Plumbiang & Heater folks are very professional. Carmen was very nice on the phone. They could easily accomodate my "urgent " need for help. When Chance arrived, he was also very professional and had the job done quickly. I was expected some more costly repair .. so I thank him for his service.
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We decided to get a home air conditioning system, and our neighbors highly recommended Bragg.  So, we phoned and talked with Carmen; she was pleasant and efficient and quickly set up our appointment. Sean came promptly for our appointment and was extremely knowledgeable (as well as personable). We decided not to order the system; our furnace was pretty old and Sean agreed that spending the money would not serve us well if our 25-year old furnace died.  However, he won our support and appreciation for his honesty and thorough explanation of what was involved in the installation.
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I am 100% satisfied with Tracy at Bragg plumbing. Tracy has been here several times he is friendly and always makes suggestions as to the many ways to fix the problem he is facing. He makes valuable suggestions which I really appreciate. I will return to him when ever I need a plumber. Thank you Tracy
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I always try to buy from and support local businesses but these guys make that very difficult to do with outright price gouging tactics. Buyer beware, I called to have my AC looked at for a $89 diagnostic call. The tech identified the problem within 15 min which was a capacitor located within the outdoor condensor unit. To my astonishment I was quoted a price of $750 to replace the capacitor! I reluctantly agreed to have the part replaced as we are currently in dangerous heat wave and I have been without AC for 2 days. After the tech left I pulled the panel on the condesor unit and located the capacitor. After shutting the breaker to the unit I removed the capacitor and found several replacement options online for $25. Bragg wants $750 to perform a 5 min service call and replace a $25 part? I canceled the replacement with Bragg immediately. I ordered the part on amazon with 1 day shipping for under $100. Buyer beware, these guys are price gouging taking advantage of people and during the worst possible time during a dangerous heatwave. This behavior is deplorable and reprehensible.
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