Tony T. and the Apollo crew did a great job on my project. After 3 other companies telling me they'd call me back and only one actually doing it, I heard from a friend to give Apollo a call. After explaining to Tony that my small job was holding up the project they found time for me quickly and completed the job in no time at all. I highly recommend using Apollo and will be using them in the future.
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We had your WONDERFUL Apprentice Doug out to our Stillwater home to replace our furnace !!!!! Wow is Apollo lucky to have this soon to be Journeyman on their team!!!! This guy is a real class act that represents Apollo in a Stellar manner!!!! We also purchased our AC from your Awesome organization!!!! We feel so lucky to live in Apollo's service area......You have been at bat twice in our home & hit two Ridiculous GRAND SLAMS!!!!!!!
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Bill was absolutely amazing, he came out on Superbowl Sunday, was out in less than 30 minutes from the time of the call. He was able to quickly get my furnace back up and working. He was very professional, wore his make the entire time, and was able to easily explain what went wrong with my furnace in easy to follow terms. He also took the time to ensure that the heat was climbing before leaving the site to ensure that i would have no further problems. Great service, fast response time, and clearly articulated what needed to be fixed, and how to avoid that issue in the future. I would definitely recommend to anyone.
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Ron W was very helpful when he first came out to look at our space and gave us good options. We were under a time crunch and had to get a furnace, AC & hotwater heater installed within 48 hours. Apollo did a great job communicating with us and got us a contract to sign fast. The crew that came to install were professional and hardworking. Highly recommend using Apollo for your HVAC needs.
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We had a system installed by Apollo and developed a clicking sound just out of warranty. Apollo management said no problem we will be right out. Brad came out the next working day and did a total system review both inside and outside our home. He wanted to know all about the issue and took my input and analyzed possible root causes. The sound appeared and he isolated to copper gas line contact during system operation. Totally great work and fast. Brad provided unmatched customer support that I will not forget. Apollo is so easy to work with and is the way to go for all heating and AC needs, especially with people like Brad on their team!
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Horrible! I had a new air conditioner placed June 10th on June 28th I noticed it was very hot I. Here. I googled possible issues and it said check the filter. They never changed the filter which I did after replacing the whole unit? It has been 82-86 in here since I called them the last few days. The best tech ever Dominico came out and said the unit was put in wrong ? And the coil was filled with an ice chunk inside to which he showed me and water outside. He is coming back tomorrow to fix which was fantastic but I called the install manager Tony which never once said he was sorry only said he never heard of that and he would call me back?! Really still nothing. 86 degrees at 11 at night in my house. I get it people make mistakes but really?
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After a service visit from an Xcel service company, we learned that our furnace was emitting deadly levels of CO2. I contacted 3 different companies for a quote on a new furnace. Apollo was the last company I called, but the first to respond with a knowledgeable, friendly, and proactive employee, Pete Flanigan. We were pleased with the purchase options, systems, and speed of the assessment. Pete made some suggestions on other changes that would positively affect the efficacy of the system as a whole. We were loaned 2 heaters, and are happy with the current experience. Our install begins tomorrow!
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We had a new furnace instillation and I reviewed that experience as 5 star. Now we completed the process with an operations and unit review. Damico was the expert that provided this service. I was pleased with his professionalism, his knowledge and expertise and again give a rating to Apollo employees as 5 star. We have enrolled into the biyearly maintenance contract and expect satisfaction.
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My furnace stopped working Friday night. I had a crack heat exchanger and needed a new furnace quickly. Pete came out to my home on Saturday to discuss furnace replacement options. I signed a contact with Apollo that day and Pete rearranged other furnace installations so my new furnace could be installed on Monday. Now that is the best service anyone could ask for. Pete is very customer focused and takes the necessary time with his customers to thoroughly explain options and features. Pete is the BEST!!
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