In the summer of 2020 we were in a desperate situation. We were in the middle of remodeling our bathroom when I lost my job because my employer let some of us go due to the COVID pandemic. We decided we had to sell our house, and needed help to finish the bathroom. Dave Grollman installed a new bath/shower so that we could finish the bathroom remodel. His work and attention to detail exceeded our expectations. The good news is I found another job before we had to sell the house, so now we are enjoying the work that Dave did for us. We highly recommend all of the people at Anderson. They care about the work they do and the people they serve.
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Contacted Anderson about two items; Service on a Toto Washlet, and Repair of plug on a bath tub. The Customer Service Rep was very helpful and schedule an appointment the next day. The Technician could not have been nicer, BUT that was the end of the good. The tub repair was easy, I need a new plug, but the Anderson price was $489, or I could buy the pug part at Dixieline for $9.99. The Toto issue was worse, they actually do not service theToto Washlet, instead I was given estimates for a whole housewares filter and descaling system for $6,6653. Why explain the problem if they don't listen I spent $42 for an opinion. No thanks.
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Russell Miller was phenomenal! He was thorough and made sure the system was installed to code and that it would be as efficient as possible. He kept me updated and informed of all my options and changes as things went along. There was never a mess made and everything was cleaned up after installation.
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Anderson Plumbing Heating and Air - Plumber Tech Dave Grollman came out and was very professional, kind, worked hard and made sure the job was done right with our two bathrooms. Very knowledgable with a lot of experience, kept us up to date and explained what he was doing and did it right the first time, someone you can trust.
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Our furnace was making a weird sound every so often and we were concerned it might be about to malfunction. Booked an appt. w/ Anderson for the next day. Dan B. was the assigned technician. Very friendly, listened to what we had to say and went to work. He did a thorough check and determined that there was nothing obvious wrong. He did have a possible explanation that made a lot of sense and gave us some assurance that the unit was not about to break down. And to top of the great service, Dan decided that since there was nothing wrong, the service call was no charge. Now that's a great way to keep a customer coming back for future HVAC needs! Thanks Dan.
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My AC technician Johnny C. was by far the best service professional that I have worked with from the Anderson Plumbing and Heating Company. He is very personable and a true professional when it comes to customer service. He takes his job seriously, genuinely cares about doing an outstanding job, and strives to make sure the customer is satisfied with his work. It seems like the main priority of the previous Anderson technicians who were sent to my home was to sell me additional products. This has not been the case with Johnny. I trust that he has my best interests in mind and I believe that his expertise and suggestions are genuine. Johnny is very good at explaining the work he is performing on my system and how I can best maintain it. He is a valuable employee to the Anderson company and the type of service technician I would choose to have in my home. I will always request him in the future.
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Johnny C. with Anderson Plumbing, Heating and Air is by far the best employee that I have dealt with from this company. I have had several service technicians come to my house since 2014 and Johnny is the only one that I will request going forward. He is hard working, sincere and tops in customer service. He truly cares about the customer and isn't just trying to sell you something. I trust him to do a good job and to be honest in his recommendations. He always takes the time to explain what he is doing and suggests how I can keep my system working well. I appreciate his professionalism and personal care. He is a gem and a valuable employee of Anderson Plumbing, Heating and Air. He has renewed my confidence in this company.
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Today Matt Krohn came out to my house due to low water pressure in the kitchen as a new water heater was installed a week earlier. Once again Matt was not only very nice and very professional. He had to go all the way to El Cajon for a part. He fixed the problem and everything works fine now. Please see that this wonderful person receives a raise. He certainly deserves it!
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Matt Krohn worked on my plumbing connection to my clothes washer today and I was very impressed with his professionalism, knowledge, and he explained thoroughly all he would have to do to resolve my problem. If I should ever need someone from Anderson Plumbing and Heating again I most certainly will ask that Matt be sent. I trust Anderson Plumbing & Heating and Matt just confirmed my trust in this company, Thank you Anderson Plumbing & Heating and to you as well Matt Krohn.
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James Renfroe, I can see him going far in life. That first impression is indeed your best. Very professional he came into my home. He explain to me my a/c unit problem.4 other companies came only wanting to sell me a new unit. Not this company .Because of his personality, attitude ,professionalism and pricing I'm giving this company my business.
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My plumbing service technician was Matt Krohn. He installed my new water heater. He arrived at 12:00 P.M. and was here to 5:35 P.M. He did all the work himself. My condo is upstairs. He must have made a dozen or more trips out to his truck. He was so polite and professional at the same time. He also gave me a $500.00 discount. I would want Matt to come out for all my work. He deserves a raise. To me he is the best! He should be employee of the year!
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Johnny C. was amazing!! So polite, explained everything that he was going to do during our furnance maintenance before he did it, and thoroughly explained the price breakdown and VIP membership. He even went the extra mile to fix an issue with our AC while he was over. Request Johnny for your service today!! Matt K. also was at our house today for maintenance on our water heating. Again, very polite and personable, made sure all my questions were answered and before he left he reviewed areas that may need to be addressed in the future. Request for Matt K. for your plumbing needs!!
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Johnny C. was amazing!! So polite, explained everything that he was going to do during our furnance maintenance before he did it, and thoroughly explained the price breakdown and VIP membership. He even went the extra mile to fix an issue with our AC while he was over. Request Johnny for your service today!! Matt K. also was at our house today for maintenance on our water heating. Again, very polite and personable, made sure all my questions were answered and before he left he reviewed areas that may need to be addressed in the future. Request for Matt K. for your plumbing needs!!
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