I can't say enough great things about the level of service we received from the Advantage Air LLC team. From the very start they were extremely helpful and did a fabulous job throughout the process. Michelle, Jennifer and Bobby were our main contacts. All were great. They even took care of sending us the energy rebate paperwork, which we wouldn't have known about otherwise. Highly recommend using Advantage Air.
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Mike was quick to identify the problem, walked me through what it was and what needed to be done to fix it. Once I had a good understanding of what he needed to do, he went through what the cost would be and made sure I was comfortable with everything. Will definitely use Advantage Air in the future based on the experience we had with Mike!
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Jennifer was very polite and helpful in arranging for the service. Excellent follow up. Mike R. arrived promptly, as scheduled, and performed in a friendly and professional manner. His diagnosis was right on and accurate. Very much appreciated his honest and experienced opinions as to correcting the problems and insuring the best performance going forward. Thank you!
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I want to start by saying that my experience with the technicians was wonderful. Dana is great and I worked with her previously. She is very knowledgeable and willing to help you feel satisfied. If you decide to go with this company I would recommend that you request Dana as your technician. Unfortunately, my experience with the receptionist and business owner was not as pleasant. The receptionist made a few numerical errors when entering my credit card information in for a few payments (diagnostic test and 25% down payment), over the phone. I repeatedly gave her the correct information, yet she continued to have problems with my card not working properly. I called my bank to verify that it was not my card, or my account creating problems. My bank told me that the three digit security code was being entered in incorrectly. So, I know the issue with the credit card not going through, was not a problem on my end. Eventually, she was able to use my card and make the payment. The same receptionist, who I had been dealing with previously , was unsure if my credit card would work properly, the day of installation (the following day). The receptionist called me twice the day of installation, once at 8:00 AM and once around 10:30 AM. Both calls were to make sure that my credit card would work properly, even though the receptionist and I both knew that my card worked because she was able to receive my down payment for my new HVAC unit, the previous day. The first time she called I told her everything should work properly and that I would make my final payment when the work was completed (as discussed the day before). The second time she called I was frustrated. I felt harassed. Why was she calling me more than once? Did she not understand that the credit card issue was her fault? I eventually spoke with the business manager about warranty details (at the time I did not realize she was the owner), she apologized repeatedly, yet denied that her receptionist was harassing me about payment. It seemed to methat their was a lack in communication. The owner was under the impression that her receptionist not only tried my card over the phone, but that one of the technicians tried to physically run my card, both times failing to go through. This was not the case. No one physically ran my credit card. It ended up being a bunch of drama that I didn’t want to be a part of. The only reason I decided to use this company, to purchase my new HVAC, was because I appreciate Dana and her hard work!
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I want to start by saying that my experience with the technicians was wonderful. Dana is great and I worked with her previously. She is very knowledgeable and willing to help you feel satisfied. If you decide to go with this company I would recommend that you request Dana as your technician. Unfortunately, my experience with the receptionist and business owner was not as pleasant. The receptionist made a few numerical errors when entering my credit card information in for a few payments (diagnostic test and 25% down payment), over the phone. I repeatedly gave her the correct information, yet she continued to have problems with my card not working properly. I called my bank to verify that it was not my card, or my account creating problems. My bank told me that the three digit security code was being entered in incorrectly. So, I know the issue with the credit card not going through, was not a problem on my end. Eventually, she was able to use my card and make the payment. The same receptionist, who I had been dealing with previously , was unsure if my credit card would work properly, the day of installation (the following day). The receptionist called me twice the day of installation, once at 8:00 AM and once around 10:30 AM. Both calls were to make sure that my credit card would work properly, even though the receptionist and I both knew that my card worked because she was able to receive my down payment for my new HVAC unit, the previous day. The first time she called I told her everything should work properly and that I would make my final payment when the work was completed (as discussed the day before). The second time she called I was frustrated. I felt harassed. Why was she calling me more than once? Did she not understand that the credit card issue was her fault? I eventually spoke with the business manager about warranty details (at the time I did not realize she was the owner), she apologized repeatedly, yet denied that her receptionist was harassing me about payment. It seemed to methat their was a lack in communication. The owner was under the impression that her receptionist not only tried my card over the phone, but that one of the technicians tried to physically run my card, both times failing to go through. This was not the case. No one physically ran my credit card. It ended up being a bunch of drama that I didn’t want to be a part of. The only reason I decided to use this company, to purchase my new HVAC, was because I appreciate Dana and her hard work!
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Mike from Advantage Air LLC came to my house early on a Saturday morning to fix my air conditioner. I have health issues, and it was imperative that it be fixed. Mike was very professional and knowledgable! He identified the problem quickly, replaced the part, and we were back up and running. Thank you Mike and Advantage Air for wonderful service! Jimmee K.
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Mike was wonderful! He came early on a Sat. a.m. to fix my air conditioner. He checked the equipment, found the issue and replaced the part quickly. He is very pleasant and knowledgeable. I will definitely be using Advantage Air in the future, and even plan to get on a yearly service plan. Thank you Mike and Advantage Air for helping me beat the heat!
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