Aiello Home Services
600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com

Plumbing, Electrical, Water Quality, Heating, Air Conditioning, Standby Home Generators, Home Energy Performance
Same Day Service*

Aiello Home Services - Our Reviews

Overall Rating

5 star rating
(406 Reviews)
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5 star rating (211 Reviews)
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5 star rating (81 Reviews)
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5 star rating (19 Reviews)
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5 star rating (29 Reviews)
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5 star rating (55 Reviews)
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5 star rating (4 Reviews)
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5 star rating (1 Reviews)
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5 star rating (1 Reviews)
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5 star rating (5 Reviews)


Our Reviews

Very pleasant, courteous, knowledgeable and efficient.

04/19/14
 
Excellent team, very courteous and professional. Would recommend Aiello services to anyone!

04/19/14
 
Do a better job of being on time or calling back as soon as you know your service tech will be late

04/19/14
 
Great service. I would use your services again definitely! Thank you. It's nice to know that there are people like you out there

04/19/14
 
It would have been nice if I was told Matt needed to do an inspection of my house to size a furnace. Why that would be needed I am still stumped. But seems since he is just a salesman and not a technician it must be the way he was taught. Displeased with the options the Possible pricing the Poor communications from the company on any question I had. 2 calls in for 2 questions almost a Month no return calls. 1 to Randy and 1 to the Plumbing manager. I wanted to spend money on fixing my filtration system. No call back so No business to you. I was a customer I gave you money each month for a service and still I can not get the service It truly sad how Aiello seems Not to care anymore

04/18/14
 
Aiello staff were great at all points along the way !! Very accommodating.....we had no heat and they got us back up and running quickly !! My wife and I are very pleased with the service and will become regular customers and secure a service contract this week.

04/18/14
 
Jesse and his team did a home Energy assessment in my house. They did such a wonderful job. They spent nine hours leaving no stone unturned. They found every crack where we could be losing energy and fixed it. The $100 fee saved us $700 a year in energy savings. I would highly recommend them very professional.
Jesse C.
04/18/14
 
Keith is a true professional.

04/18/14
 
I had a need for multiple plumbing services, i.e. remove disposal, install new faucet, realign drainage, fix two toilets. I called Aiello and received incredible service scheduling from Amanda --- and the pricing was great. Rocco arrived on-time, assessed the work to be done, gave me quotes that were very fair, and performed all services in a professional manner. Cleanup after the job was great. I will use Aiello for all my plumbing AND electrical needs!

04/18/14
 
Patrick was very courteous and professional in explaining how I was wrong with my own diagnosis of the problem. He fixed what was actually broken and did not replace what I insisted needed replacing. What did I learn? I learned I should call you guys earlier next time there is a problem.

04/17/14
 
HAD ROCCO IN THE OTHER DAY TO FIX AN OUTSIDE FAUCET. WAS IN AND OUT LIKE A FLASH. DID AN EXCELLANT JOB. WAS NEAT AND CLEAN. WILL HAVE HIM AGAIN. THANKS GEORGIE
Rocco A., Stacy R.
04/17/14
 
Had an energy audit and boy was I lucky Serena followed up with me the day before 'cause I had forgotten to give them my documentation! Lucky for me she was on the ball! Mike and Jason did a wonderful job when they were at my home. The explained all phases clearly, kept my home clean throughout the process, gave me hints about how to get rebates and higher efficiency; we could not have asked for better service! Thanks so much Aiello team.
Team Aiello ., Serena K.
04/14/14
 
Shawn is extremely professional and competent. I would recommend Shawn to anyone needing this type of work. Shawn represents Aiello in the highest manner and you should be proud.
Shawn f.
04/12/14
 
Clay arrived on time, was very courteous and went about his business professionally. I asked him some questions about my AC system and he stopped what he was doing to carefully explain to me.When he finished all was clean and back in place.
Clay C.
04/11/14
 
Great service, on time, courteous and professional staff. Cleaned up well, the job looks very neat. I got what I paid for and believe I will save money in the future.
Stacy R., Rocco A., Cindy K.
04/10/14
 
Clay was very quick to determine our boiler issue! He installed a new expansion tank and clearly explained the problem! We are extremely satisfied with the service Clay provided! Thanks again!
Clay C.
04/09/14
 
Shawn was thorough, efficient, and patient with explaining everything to me.
Shawn f.
04/08/14
 
Stephen Saja Jr. the tech was very nice and very neat. He answered ALL of my questions very well. He actually showed me HOW my natural gas heating system worked. The tech was 5 stars---HOWEVER, the PRICE LIST for Aiello Home Services is much TOO HIGH. Another tech from Aiello was here earlier and he quoted a price for a new electric 40 gallon water heater at over $1,100.oo about twice what others would charge. Prices for a tune up of the heating and cooling system was $298.00-$149 each plus tax---this is almost 3 times of what I have paid before.
Stephen s.
04/08/14
 
Quick friendly great service
Stanley R., Cindy N.
04/03/14
 
While the technicians were personable and knowledgeable, small, ancient gas leaks were found. I was informed that the audit could not continue until these were fixed. I was charged nearly $400 for about 20 minutes work. Besides this, the audit was thorough and comprehensive. I need a new furnace, but I think I'll shop elsewhere judging by the plumbing rates.
Jesse C., Rocco A.
04/03/14
 
Stephen Saja, Jr. came to look at our furnace problem and got it going again promptly, including making a trip to a vendor for a required part. Very pleased.
Steve S.
04/02/14
 
Our service professional was very knowledgable about what our problem was and fixed it promptly. However, there remained a strong odor of cigarettes during and after his presence. Thank you for your service but yuk for the smell!
Team Aiello ., Cindy N., Peter C.
04/02/14
 
Clay was wonderful,came in told us what it was that needed to be done, Got it done and I appreciated his professional approach to the situation. He was kind and caring. Thank you Again Aiello.
Clay C.
04/01/14
 
Steve was prompt in his arrival and in very short order had a courier deliver the correct part for our furnace. He explained everything from A-Z and, he was very polite and knowledgable. He did a wonderful job and it was super fast! He got us back up and running in no time! I would recommend Steve for all your repairs. We also entered into a maintenance contract that was competitive with other vendors and if we need to use it, it's great peace of mind knowing Steve will be at the helm!! Great job Steve!!! Glenn & Robin
Stephen s.
03/31/14
 
Shawn F. provided excellent service. He explained what was the problem and how he could fix it. He was very personable and professional.
Shawn f.
03/29/14
 
Steve arrived on time and was very knowledgeable and professional.
Stephen s.
03/27/14
 
Patrick Carne was very professional, and was on time. Work was done in a timely manner. Patrick did a great job....
Patrick C.
03/25/14
 
I have been dealing with Aiello for 8 years or more. I have always found this company and it's reps to be very professional and courteous. I have always been satisfied with the work performed.

03/24/14
 
Aiello was here to get our heat back within a day. Not just a repair, but complete replacement of our furnace, and on a Saturday. Now that is great service. Hello Aiello

03/21/14
 
Very timely service.... no problems. Good service
Patrick C.
03/19/14
 
Service was great but the costs of your services are way out of line. Your cost to install a $150 garbage disposal was lose to $700. Unless you decide not to take advantage of people I will not be calling you back for service.

03/18/14
 
Great service, but very pricey

03/17/14
 
I called on a Saturday night and received immediate, courteous service. Technician Shawn Foley was courteous and prompt. He answered all my questions and fixed my furnace with minutes. I will be telling all my friends about the terrific, reliable service from Aiello. Thanks!!!!
Shawn f.
03/15/14
 
Patrick was prompt and very professional. I am very happy with the service.
Patrick C.
03/14/14
 
I had a very good experience with Aiello Home Services Service Specialist Patrick Cane. He gave me answers to all my questions.
Patrick C.
03/13/14
 
Matt the technician was excellent. Courteous, took the time to figure out and discuss options, and got the work done quickly and well.

03/13/14
 
Joe and Cindy were a great team. From Cindy quickly setting up my appointment when I called, to Joe's expert analysis and service, Aiello is the best there is. I will definitely be saying "Hello Aiello" for all of my HVAC needs!

03/12/14
 
I found the prices to be very high for the work that was done. The service fee only added to the cost. I'm sure you feel it is necessary but it cost almost 300.00 to install a wall box and attach a light fixture to it.

03/12/14
 
Tim's team were very helpful and knowledgeable. They were great to work with and did a professional job on all the installs and adjustments made.
Alex J., Jason B., Tim F.
03/10/14
 
Great service, friendly service tech., on time and did a nice, clean job. Very satisfied with Aiello

03/07/14
 
Jesse and crew came in, got the job done, and were very professional and courteous.
Jesse C.
03/07/14
 
this is the second time Matt has been here and he is an excellent technician and a very good representative for your company. Bravo.

03/07/14
 
Mike was excellent

03/06/14
 
This was the only electrician I could get to come fix a light fixture for me. All the other companies I tried seemed to think my need was too small to work on. Matt and Cindy were both incredibly professional and the job was done in an hour. I was very happy with their service.
Cindy N., Matt R.
03/06/14
 
Not having heat during this very cold weather was very unnerving for me, but Shawn F. came and put my mind at ease that all would be well. He was very patient and explained everything that was wrong and how he was going to take care of it. In no time, he had fixed the problem with my furnace and I had heat again. Thank you, Shawn. You exemplify what it means to be in the service business.

03/05/14
 
Shawn, the technician assigned to my problem, was extremely pleasant and very informative. He put my mind at ease with his explanation of what was wrong and how he was going to fix it. Great job, Shawn!

03/03/14
 
Shawn was the technician who came to my house today. He was extremely thorough and very pleasant explaining everything that was being done today. He put my mind at ease and provided all the information that I needed to go forward with getting my home in a much better condition and to save me money in the long run. Thank you, Shawn.
Shawn f.
03/03/14
 
Prices were outrageous - should be able to give estimates out prior to onsite as I had to pay $49 for nothing

02/28/14
 
I needed emergency service on my oil furnace and called several places for help; however one couldn’t come out until the next day and 2 never called back. Aeillo Home Services not only answered but explained their pricing and gave me a call back when the technician was on his way, which in my case was only an approximate one hour wait. The Technician, Clay, was very professional, assessed the job and told me exactly what it would cost to fix the problem. Clay got my system back up and running which I was very thankful for because the temperature had started to drop and was expected to hit 9 degrees that night.
Clay C.
02/27/14
 
Take it from a guy who tries to fix things himself...I will forever call Aiello from now on. Specifically ask for Patrick. My furnace stopped working and I was out of luck. Called Aiello. They offered SAME DAY SERVICE! He came out and changed everything needed. The price was fair and didn't exceed what he quoted me. Told me about some additional things to keep it running and I opted for those as well. He went to work and then an hour later the furnace was running great. Just in time for the 4degree nights we're having. Can't say enough good things about Patrick and the service Aiello provides. I'll never touch it again myself. I'll leave it to the Pro's. Thanks Aiello & Patrick!!!
Patrick C.
02/27/14
 
AIR CONDITIONING Sometimes a/c problems crop up that defy easy diagnosis. If you call the wrong company you'll be at risk of paying through the nose for hours of ineffective work without ever achieving a satisfactory fix. Well, we had such a problem last summer with our unit, but we called the right company: Aiello Home Services... and our ailing a/c unit was cost-effectively repaired. Here is the story: Aiello sent us Shawn F. (and we are exceedingly glad of it!). Shawn did not rest until he had isolated the problem - which was not an easy matter. He had the technical knowledge, the intellect and the stamina to get it done. Our a/c unit suffered from (what turned out to be) a hidden wiring fault. Deducing and isolating its most likely location required no less than master detective work. I should also emphasize that Shawn was ably and efficiently supported by technicians in his home office. They solved the mystery as a team; and once that was done Shawn quickly fixed the problem. We weren't billed for every hour of Aiello's considerable detective work; we were billed mainly for the cost of fixing the hidden wiring fault. Of course, we were delighted! HEATING SYSTEM We have a Buderus furnace. The unit has always worked perfectly, but, for reasons unrelated to the furnace, we were not getting its full benefit. It was a problem with our heating zones and the inability of thermostat controllers to be programmed and to deliver a uniformly comfortable temperature in every room. Once again, Shawn came to our rescue! Working very methodically (1) he took pains to understand the situation that he found; (2) he figured out its shortcomings; and (3) he proposed an integrated heating-zone & thermostat solution aimed at increasing our overall heating comfort in a cost-effective way. We accepted his proposal. All his thoughtful work (in heating system design and installation) paid off! Despite the harshness of this winter we have never been more comfortable in our home! ENERGY AUDIT Shawn was here recently to replace an old power head to our heating system which had failed. Because he knew our system "inside and out" it took him no time at all to do the work. When he was finished, we got to talking about what else we could do to improve our heating and cooling situation. He told us about Aiello's energy audit program. We were very interested; it seems like exceptional value. We've scheduled one. I'm certain we made a good decision and our home will be much the better for the energy audit and it's outcome. HONESTY & INTEGRITY Lastly, we have worked with Aiello for about 20 years. As you can tell we are exceedingly happy with the relationship. We are particularly impressed with Shawn, but we know that he represents a company that likewise values high standards of honesty and integrity. Anyone from Aiello Home Services will always be welcome in our home.
Shawn f.
02/26/14
 
Shawn Foley was friendly, professional and quickly repaired our broken heating system. Would not hesitate to call Aiello again.
Shawn f.
02/25/14
 
Patrick was friendly & professional. He was able to diagnose and fix the issue quickly. I really appreciated the care he took to respect our home and not track dirt inside- even though it was already messy :) If I have an issue in the future, I wouldn't hesitate to call Aiello and Patrick for help.
Patrick C.
02/23/14
 
I was very happy with the Aiello service during my energy assessment. There were only 2 discrepancies. Our furnace was turned off during the assessment, but was not turned back on after the assessment. Secondly, the thermostats were turned up during the testing and never returned to my settings after the assessment. Overall, I was happy with Aiello's service.

02/21/14
 
The team did a great job in educating me about how to save energy in my home. They did not just come in and "get their paycheck" they genuinely wanted to educate and help my family. We appreciate their efforts.
Jesse C.
02/20/14
 
Alex and Jason performed an energy assessment on my home. They entered my home and donned coveralls over their snowy shoes. They explained what they were going to do, had me sign a couple of documents, and proceeded with the energy assessment. They plugged air leaks identified from the door blower test. When finished with their repairs, Alex explained the rebates and then gave me a bill for the assessment. I was very happy with their performance and had only one complaint. They forgot to turn my furnace back on before leaving. I discovered this oversight while trying to wash dishes. There was no hot water. Again, I was very pleased with this professional audit. Thanks Aiello for the energy assessment.
Alex J.
02/19/14
 
Highly recommend. They even came out during a snow storm
Dawn W., Terry W.
02/17/14
 
Tim L. and the whole team did a great job! We are toasty warm this winter!
Tim L.
02/14/14
 
Stephen was very helpful and worked hard to solve the problem with my furnace. Even though the problem wasn't obvious, he was very thorough in trying to figure out what was wrong. I was very satisfied with the result and would call Aiello again for any other problems.
Stephen s.
02/12/14
 
Patrick Cane came on time and fixed the issue in less than 10 minutes.
Patrick C.
02/11/14
 
Terry was great, called Crown tech, followed their lead after checking out possibly less expensive options, needed to make a trip to pick up a new fan and installed it promptly. All this on a cold and snowy day.
Terry W.
02/10/14
 
Jesse, Alex, and Will came to our home to perform an energy audit and were very thorough with their testing and remediation. They patched, taped, sealed, caulked, and replaced inefficient components during their visit, leaving our home more energy efficient than when it was built.
Jesse C.
02/10/14
 
Joe is excellent technician. He was able to resolve my heating problem as soon as he opened furnace which was not recognised by many technicians. Really appreciate!!!
Joe R.
02/06/14
 
Tim and Jason were timely and efficient. They made sure to wear booties and not to disrupt anything in the house. Everything was explained clearly and he always seemed to have my best interests in mind.
Tim F.
02/06/14
 
Very professional, knowledgable, and thorough. It was an excellent experience and we would recommend him to others.

02/03/14
 
The services provided couldn't have been faster or more professional. My furnace was installed within 3 days as promised. I will definitely have any future services done by Aiello.
Tim L.
02/02/14
 
Finally....a plumbing service I can depend on. Michael Rigsby arrived on time, was polite, professional, knowledgable and fixed all my plumbing issues in very little time. I will definitely call Aiello next time and also consider using them for the other services they provide.

01/31/14
 
Tim was really knowledgeable and did a great job.
Tim F.
01/29/14
 
Came out the same day, within a few hours of my call, and completed the necessary work. I was very pleased.
Patrick C.
01/28/14
 
Michael dis a great job fixing several plumbing issues I had. He is polite, very knowledgable, fast working, and neat. I would not hesitate to recommend him to my friends and family.
Michael R.
01/27/14
 
Tim and his crew were wonderful. Courteous, professional and informative. If i speak with friends and can recommend the energy audit with Aiello I certainly will. They were a pleasure to deal with

01/24/14
 
The audit was comprehensive and thorough. Jesse was great - explaining findings along the way.
Jesse C.
01/22/14
 
Tim and his whole crew did a wonderful job. Not only did they work hard, were neat and friendly, but they educated us in a number of ways we could improve things energy wise they were a pleasure to deal with. And the energy improvements the helped us with should pay for themselves very quickly
Tim F.
01/20/14
 
Tim and his crew were great!

01/18/14
 
John C arrived 20 minutes early, explained everything, and finished the repair promptly. Excellent service and very professional.
John C.
01/17/14
 
RE: Aiello Home Services Review Mr. Cane gave our furnace and waterheater their annual cleaning today. He was prompt, pleasant, knowledgeable, and kind. He fully explained the things he was doing to our machines and made suggestions about probable future needs. However this method of writing a computer review on line is terrible.
Patrick C.
01/16/14
 
Stephen S. Came and did maintenance ( I have an annual contract ) and correctly diagnosed an issue I was having and corrected it at a fair price ( I needed a new circulating pump ) I was very happy with his expertise and professionalism.
Steve S.
01/15/14
 
Jesse C and his crew did a fantastic job on the home energy audit!
Jesse C.
01/13/14
 
I've used Aiello for HVAC service (routine and emergency) for several years. Their technicians are well trained and do the job right, for the price quoted, the first time. Their customer service people also do a good job scheduling appointments. Bottom line, it is a well-run HVAC company. There may be cheaper alternatives, but I have never found one that am comfortable with, and I have used many. Today Michael K did an emergency service call on my furnace. He showed up on time, diagnosed the problem quickly and used parts from his truck to get me going again. Good job!
Michael K.
01/12/14
 
We had an energy audit conducted at our home on 1/9/14. Jesse C. and Jesse were prompt in their arrival, polite, professional, and courteous. They took care to ensure that we understood everything that they were doing and what we could do to save energy and money moving forward. Our experience with this team was excellent.
Jesse C.
01/11/14
 
We are very pleased

01/08/14
 
Had Wayne G service my electrical issues at my home. He was extremely pleasant to deal with and made the experience a positive one. He explained exactly what he was doing and I could tell he is very thorough with his work. He was very polite compared to other people I ve had in my home doing work. He s a great employee to have for the Aiello team. I usually NEVER recognize people for their customer service but his was one that I could not ignore. He went above and beyond the expectation of customer service and I wanted to make sure he was recognized. Thank you again Wayne!! -Tom
Wayne G.
01/08/14
 
Our problem was partial loss of electricity in the house which included the furnace. He diagnosed the problem quickly and got the furnace back on. Then directed us to CL&P to fix outside problem. Solved within 3 1/2 hrs
Matt R.
01/08/14
 
Tim and his crew did a great job at my home, the Home Energy Solutions Audit was well worth the 75.00 expense!!
Tim F.
01/07/14
 
I had Stephen S as my tech he seemed to be very knowledgeable in all boiler repair. I would like to use him next year for my service.
Stephen s.
01/07/14
 
Tim and his team were very good. They were prompt and explained everything they were doing in my home. I was very happy. Roger T.

01/06/14
 
Tim was there exactly when he said he would be and they were far more thorough than I thought they would be. Tim took the time to explain everything they were doing in my house and went over all of the modifications and suggested fixes in detail with me. I was very impressed and it was the best $99 I have spent in a long time. I would highly recommend Tim and Aiello.
Tim F.
01/02/14
 
Jesse Conway was very informative. Couldn't do an energy audit because I don't have a vented gas fireplace. He explained the danger of CO in the home and I bought, and he installed two excellent CO dectetors. I would definitely call Aiello Home Services. Thanks Jesse, and Alex J.
Alex J.
01/02/14
 
Excellent work. Tim was very professional and answered all of our questions thoroughly.
Tim F.
12/26/13
 
Great work Tim!
Tim F.
12/20/13
 
Stephen S was very knowledgeable and helpful.
Stephen s.
12/17/13
 
It was so easy and convenient to schedule.I couldn't have been happier with this company.

12/15/13
 
5 stars
Patrick C.
12/15/13
 
A Ct.Energy Audit is perhaps the best $75.00 a homeowner can spend.These guys are good and the results prove it too.They sealed all leaks and checked performance of boiler.Highly recommend and you will too!

12/13/13
 
the aiello techs provided a great home energy audit. tim took the time to go through all the audit steps he and jason were going to take to complete my audit. they completed a comprehensive list of checks, and spent almost 8 hours doing the audit. they did a lot of work including changing out bulbs to cfls, filling holes in the basement ceiling, sealing my duct work where patches had previously been incorrectly sealed by another contractor, sealing vent pipe leaks and filling in holes under the sinks where warm air could be leaking. tim and jason were professional and thorough, and left the house clean. the relatively small fee paid for the home audit was well worth the service and useful information i received from the process.
Tim F.
12/13/13
 
A great Home Audit that was done very professionally.
Jesse C.
12/11/13
 
I was told on the phone about the service charge just for the visit and I accepted thinking I would use your service for sure because I had no heat. Then the tech told me that it was going to cost $436 just to change one thermostat which is outrageous. I paid the $ and then got someone else to fix it for $180 almost 60% cheaper than your cost for the same work. How can you charge such ridiculous prices like that? I will never use you again nor recommend you and my word of mouth slandering will be pretty harsh to all of my friends and family.

12/11/13
 
Aiello was very knowledgeable on all aspects of home energy efficiency. They saved me close to $700/year and gave great advice for additional savings. I would highly recommend that every energy or money conscious home owner get a home energy audit from Aiello. It saves you money and reduces use of fossil fuels. It's a win win.

12/09/13
 
As always, Aiello was fantastic. This was an after hours call on my heating system in the winter. Not only did the technician arrive when they said he would, but Stephen took the time to make sure that everything was working properly and that all my questions/concerns were answered before leaving. Being a former technician in another field myself, I know it is not exactly fun being called out after hours but it is a necessary evil of the business. I truly appreciate it and am grateful the service exists. I ve used Aiello extensively and I would recommend this company to anyone for all the services they provide.
Stephen s.
12/06/13
 
Tim and Jesse were great. Very knowledgeable and answered all my questions. They were able to save me about $700/year in reduced energy costs after their energy audit, which cost me only $100. They also gave me advice on how I can get additional savings through home improvements, and gave me information on the rebates provided by the state. I would highly recommend that any home owner have this service performed.
Tim F.
12/06/13
 
Your service tech, Shawn Foley, was on time, courteous, competent and professional. He diagnosed our problem quickly, ordered and obtained the part and successfully fixed the problem. He is a credit to your organization. The only reason I didn't rate it 5 stars is because I thought the replacement part price was quite high.
Shawn f.
12/05/13
 
I contacted Aiello to perform an energy audit at my home. Jesse and his partners did a great Job. I will be saving money going foward. Thanks Jesse Co.
Jesse C.
12/04/13
 
Patrick C from Aiello Home Services was very professional and made some good recommendations. I would use Aiello Home services again.
Patrick C.
11/25/13
 
Patrick C came to our home and did an excellent job he was very informative, friendly and did a great job. we would highly recommend Aiello and of course ask for Patrick C
Patrick C.
11/21/13
 
Jesse and Will are a great team. Jesse took the time to explain everything they were doing and I felt very comfortable with the work they did. I've recommended them to my family and friends.

11/18/13
 
The team at Aiello performed an energy audit at my house. They showed up on time and were very professional and courteous. They kept me involved in the process and did an excellent job.
Jesse C.
11/18/13
 
I was very impressed with the recent energy audit that was performed by Jesse C. and his assistants on my home. They really took the time to explain what they were doing and welcomed any questions that I had. In addition to the great job, they were also very professional and personable. Based on my experience would definitely contact Aiello for any future work.
Jesse C.
11/15/13
 
Stephen S. was very professional. He did a great job diagnosing and fixing the problem. It was another very satisfying experience with Aiello.
Stephen s.
11/14/13
 
Shawn F. gave me all kind of information, everything was crystal clear. He was very patient with my questions and answered every single one with great attitud and details about it. Now I feel I know everything I must regarding my furnace and can take care of not doing something wrong or inappropriate for it s proper function and durability. Congratulations, wonderful professional work.
Shawn f.
11/12/13
 
This technician was extremely knowledgable and considerate

11/11/13
 
On-time professional service- Job well done!
Clay C.
11/11/13
 
We were very pleased with Jesse Conway,he was very thorough in explain everything that they were doing.very professional. Thank again for the great service Kathy & Mike
Jesse C.
11/11/13
 
I just had Shawn F. work on my furnace. He was absolutely fantastic. Incredible job! works hard. Answered all questions that I had regarding my furnace. He was prompt very busy guy. Took the time to care for my furnace in all areas to make sure it will work properly. Great Service. Thank you so much Shawn F.
Shawn f.
11/10/13
 
I just had Shawn F. work on my furnace. He was absolutely fantastic. Incredible job! works hard. Answered all questions that I had regarding my furnace. He was prompt very busy guy. Took the time to care for my furnace in all areas to make sure it will work properly. Great Service. Thank you so much Shawn F.
Shawn f.
11/09/13
 
Steve was awesome. He not only took the time to do what he needed to do, he also took some time to teach me about my equipment and help me understand proper maintenance. I have used several other companies in the past. The only conversation that took place was what needed to be done and cost / payment. Thanks Steve!
Stephen s.
11/08/13
 
Same day services,on-time,professional,clean working environment,friendly attitude and best of all JOB WELL DONE!!!...need I say more? thanks Mike
Michael R.
11/08/13
 
Tim F., Jason, and Mike all came to do my energy audit. What a great experience! They were very professional. They explained everything that they were going to do, and then went right to work. The crew was very fast and worked clean.I can t say enough about this experience. I will be recommending your company and this team to everyone I know! Thanks for helping me save a ton of money!!
Tim F.
11/07/13
 
After having a plumbing fiasco recently, I needed immediate help. I called Aiello Home Services and they came quickly for both plumbing and electrical. As always they were polite, knowledgeable, and got the job done. Once again they have proven themselves to me and my family. I highly recommend Aiello Home Services. They have recently replaced my heating system and installed a cooling system. Awesome job! Jill Sorgio
Team Aiello ., Cindy N.
11/06/13
 
I will make arraignments to follow up on immediate recommendations. Thank you for all you did.

11/05/13
 
Great Service from Jesse C. performing our energy audit. He was courteous, explained the audit process and invited me to stand over his shoulder every step of the process
Jesse C.
11/03/13
 
Matt was very professional and knowledgeable. He explained what he was going to do and continued to explain each step as he was doing it. I would highly recommend him to anyone. Thanks Matt!
Matt R.
11/01/13
 
I am very happy with the service I received from Jesse and his assistant. The information I received from the energy review was most beneficial.
Jesse C.
10/31/13
 
The 3 techs at my house. Jesse,gui,and juan were excellent. Very professional and polite. I have already told everyone at my work to call for this service. Thank you

10/30/13
 
I had the home energy audit performed and was very impressed by Aiello's employees jesse Conway,juan peralta,and gui alves.These guys went above and beyond.Its only been less than 24 hrs and I have told 20 or more people about them.
Jesse C.
10/29/13
 
I was extremely satisfied with the service i received. Thank you!
Clay C.
10/28/13
 
Matt was knowledgeable, courteous, and very helpful in giving me ideas to solve my electric problems without spending a lot of money. The next time I call Aeillo for electric work I am going to request Matt to do the work. Rich D.

10/26/13
 
Excellent Service! Steve was awesome, seemed genuinely happy to be helping me even though it was quite late. He explained to me a lot about the furnace and the heating system as he worked, which was very informative as a new homeowner. I would highly recommend Aiello for fast, professional help with heating. Great experience all around!
Stephen s.
10/25/13
 
Thank you Matt...your expertise and advice were very welcomed. Aiello should thank you every day for what you do. Rich
Matt R.
10/24/13
 
Great service guys were very nice
Alex J.
10/22/13
 
Stephen S is very knowledgeable. He has problem solving skill & knows a lot about heating & cooling systems. Definitely recommend him.
Stephen s.
10/22/13
 
Wayne G. came out to give us a quote for some electrical work. He was very professional & courteous. He answered all the questions I had for him as well as he asked me some questions I did not think about! Thank you Wayne!
Wayne G.
10/18/13
 
Tim did a terrific job. He explained everything in a thorough and understandable manner. Very professional. I would recommend your service to anyone and will....thanks, Fred Pamela Rainey Lombard
Tim F.
10/16/13
 
Patrick was very professional and answered all of my questions and concerns.
Patrick C.
10/16/13
 
Shawn F came back to fix some things on our gas boiler. Another service well done! Arrived on time & did the job in the specified amount of time. Again, very professional & went over everything that he did. Now I can rest easy that we will have heat this winter!! Thanks Shawn!
Shawn f.
10/15/13
 
Jesse and his crew were on time, organized and explained fully what they were going to do for the Home Energy review. I would have them come out again for other jobs.
Jesse C.
10/14/13
 
The service check was for a routine annual check up on the heat pump. It was done efficiently and the steps taken to check were explained completely. The technician left us with the confidence that our system was working correctly and efficiently.
Kevin B.
10/14/13
 
I made an appointment with Aiello to service my furnace. To my surprise, I was able to make the appointment on the weekend and at no extra cost. You do have to be home all day to wait for their service man to arrive because they don t give set times for weekend appointments, but it worked out perfect for me since I was home cleaning all day anyway and I didn t have to lose time from work. I called on a Friday and got a Sunday appointment. Perfect. When the service man arrived he was clean and cordial and even put on shoe protectors to not track dirt in the house. Once at the furnace we talked about the service he was going to perform and I got a chance to ask all the questions I wanted. Taking care of the furnace is something new for me and there is lots I don t understand or know about this machine. He was very informative and was almost like an educational experience. He could tell when i didn t understand something and would re-explain it without seeming to get frustrated with me. I asked questions before, during and after his work and he was very thorough and knowledgeable with his answers. He did his job clean and neat and even wiped down the whole machine when he was done. At the end, we sat and discussed his findings and he gave his recommendations. I was very pleased with the service and felt he was very knowledgeable and professional. Even the people I talked to on the phone were informative and professional. I will continue to do business with them and hope i get the same service tech.
Shawn f.
10/13/13
 
Aiello Home Services came out to the house yesterday to service our HVAC system, and I'd like to compliment their service tech Shawn F. He was very efficient and thorough, and answered all my questions. Also, thank you Shawn for your service to the country (Army)
Shawn f.
10/13/13
 
My service technician was Patrick. He was hands down the best of any service techs I have ever had in my home. I will request him from now on. Obviously well trained by the Aiello leadership team.

10/12/13
 
The service was excellent! Patrick was courteous, knowledgeable, and helpful. Best service contractor I have ever had in my house.
Patrick C.
10/12/13
 
Clay came to my home, at my request. He had serviced my boiler before and did an excellent job. He is very professional, efficient, polite, and most important, knows what he is doing. If I have another problem with my boiler or water heater again, I would request Clay as the service man. Great job Clay!!!
Clay C.
10/11/13
 
Shawn F. did a maintenance on our boiler today. Very professional & courteous. Explained everything that he was going to check and do. Very thorough job. This was our first time using Aiello and was very pleased with Shawn's service. Thank you Shawn!!
Shawn f.
10/08/13
 
Shawn F. did an excellent maint. on the gas furnace and was very informative on the work he was doing. I only ran into a problem when ordering the air filters, your website waa not accepting the code CJJ-P6W, so I called the office and they had a problem also, so then I had to call the vendor directly. Shaen did a very good job, but your website was not up to par, overload.
Shawn f.
10/07/13
 
Iam usually a little nervous when service people come to repair anything. Shawn F made me feel real comfortable and he completely had my trust. It was a wonderful experience.

10/03/13
 
Hi Folks. Thanks for providing a simpler way to provide feedback. We had our heating unit serviced October 1 by Clay C. He did a great job, made some very useful suggestions and was most pleasant and efficient. He deserves a pat on the back. Jim Dempsey (4 Greenwich Circle, Simsbury).
Clay C.
10/02/13
 
I called Aiello today to service my furnance. Not only did they send someone within 2 hrs. I also had a fantastic Electrician who was most curtious and schooled me about my furnance and safety issues concerning my furnance. I will most definetly use Aiello again. Thank you for the service
Shawn f.
10/01/13
 
Patrick C did a great job. He was very thorough and helpful. I excellent professional who I would recommend without hesitation.
Patrick C.
09/30/13
 
Patrick did a fine job.
Patrick C.
09/27/13
 
Clay has visited or home two times this year, once to service our central air and second, to service the furnace. On both occasions, we found him to be courteous, professional and willing to share information.

09/24/13
 
Clay is an excelent service rep. very knowledgeable and quick to answer questions.
Clay C.
09/21/13
 
You are everything you say in your commercials and more. I always feel relieved after something has been fixed by you, because I know it is done right, and if someone should make a mistake, it is taken care of immediately ( I have Never had that happen.:) )

09/19/13
 
Aiello is everything, they say on the commercial and more. we have used them for plumbing and electric, and duct cleaning. This visit we had John C. he was professional, on time, and very knowledgeable.John took the time to to explain to me step by step what my options would be, he also took the time to explain what could possibly happen, so their would be no surprises. Due to the way my house is built the poor man even had to crawl under my house to repair the dryer vent. This in the past had always been a two man job. There was a problem, and his second man couldn't come. John did the whole thing by himself, which involved a lot more work, and going in and out. During all this, he was also draining my water tank ( 50 gallons ) so he could get the new tank in, and the vent done in a timely manner. Did it take longer yes, was it done right yes. John remained professional through the whole day. These two jobs were no easy task, due to the way this house is built, a ceiling had to be cut even that was done with as little damage as possible, and all was cleaned up. It is work like this, professionalism,and ethic's is why we call Aiello. John C. is Tops in our book and was a perfect representative for your company. Patricia Jennings, Simsbury CT.
John C.
09/19/13
 
Shawn was on time, courteous and very knowledgeable. I trusted his inspection and recommendations. We've used Aiello Home Services a few times and I would highly recommend them.
Shawn f.
09/18/13
 
Home energy audit was great. Very informative, great results, great specialist. Jesse did a fantastic job in explaining everything they were doing, why, how, and what the end result should be. He also gave me helpful tips for the future. Great job!
Jesse C.
09/13/13
 
Figured out and fixed the problem in a few minutes. I tried Aiello because I wasn't thrilled with my oil company's repairs last time they came. Patrick C. was at my house for all of 15 minutes, and fixed the issue with my central air and my house was cool again shortly after he left. Thanks!
Patrick C.
09/11/13
 
Great job, very polite and knowledgeable, it took no time to diagnose the issue and replace the part to get my A/C back up and running !
Stephen s.
09/09/13
 
I have been a satisfied customer for several years!! Keep up the good work!!

09/06/13
 
It is such a pleasure dealing with this company....No matter who you send to the house I am so impressed with them...I guess it shows when you treat your employees well the do REFLECT...A lot of companies could learn from you.... Remembering what you put out you get back..... thank you, Barbara Gagnon

09/06/13
 
The job performance of your staff, Shawn F is very good. I highly recommend him to everyone.

09/05/13
 
Shawn performed my annual check-up on my heating and air conditioning systems. He was very professional, neat and conscientious. When completed, he took the time to explain exactly what he had done and said all was okay. Appointment was for the 4-hour window of 1-5 PM. He showed up promptly at 1 PM and worked until 3:38 PM. I was completely satisfied with the service provided. He is a credit to Aiello Home Services!
Shawn f.
09/04/13
 
Mechanic knew his job. Very courteous. He helped me catch my dog that escaped through the fence and decided that he'd rather go for a walk-about than come back in. Thanks!
Joe R., Cindy N.
09/03/13
 
Shawn F showed a professional performance for the service at my home on 08-31-13. In my opinion,he is one of the best technicians in this Hartford community. I am glad to recommend his company to my friends. I am sure the technician and customer service are important elements for me and my wife to stay with Aiello. Thanks to Shown F. George & Linda Fan
Shawn f.
08/31/13
 
Good Morning Saturday, August 31,2 013 Shawn F. was over to do yearly check of our ac and furnace..... What a GREAT person,he was very courteous. He took the time afterwards to re-educate us on our entire system,he taught us a lot of info we forgot.
Shawn f.
08/31/13
 
Wayne was on time, friendly, courteous. He performed all requests efficiently, offering suggestions if he saw an opportunity. He cleaned up after himself and left my property and belongings immaculate.
Wayne G.
08/30/13
 
Jesse Conway was extremely helpful, knowledgeable and affable. His communication skills were top-notch. Although we had to delay today s energy audit because two basement areas needed to be encapsulated, Jesse referred us to a vendor who ll do the encapsulation next week. When we reschedule the energy audit, we ll be sure to ask for Jesse and his crew. They were a breath of fresh air!
Jesse C.
08/30/13
 
This company excelled in everything from the first day they stepped into my home until the job was finished. The very best I have ever had and believe me, I have had a lot over the years. God bless all of you! Susie R. Rocky Hill
Team Aiello .
08/27/13
 
Peter C handled our plumbing problem yesterday 8/21/13 very professionally and with enthusiasm, and in spite of my adding my entire list of plumbing pet-peeves, he took charge of each of them and all are now completely resolved. He was the best plumber I've ever met and commend him to you. Your staff is generally of the highest quality, but the last fellow was not up to your usual quality: Peter C more than made up for that failing.

08/22/13
 
Shawn F. did a great job great job when he did the annual heating/cooling tune-up for us.
Shawn f.
08/22/13
 
We've been very pleased with Aiello Home Services and have used them for plumbing, and AC and our furnace maintenance for a few years now. I was most particularly impressed by Peter C of their plumbing staff during a visit to fix a persistent leak. He was extremely professional, dug right into that project, while I added another (which he fixed with simple advice), a very complex filtration project that no other plumber had ever been willing to undertake, and two minor fixes that have bugged me for years. He was quick, efficient, and extremely knowledgeable. Not all technicians are on his level and I'll request him in the future! Many thx!
Peter C.
08/21/13
 
The service I received was excellent. The technician was able to clear my plumbing problem right away.
Mike D., Cindy N.
08/20/13
 
Clay provided great service and was able to answer several questions I had about my air conditioning and humidifier.
Clay C.
08/19/13
 
Shawn F. has performed services from routine maintenance to diagnosing a leak in the air condition coolant system and then replacing the coil. During every visit Shawn has been professional, courteous and very knowledgeable. He s always willing to take the time to answer any questions I may have, no matter how trivial the question is. Aiello Home Services is fortunate to have Shawn as a technician!
Shawn f.
08/19/13
 
I spoke with Cindy on the phone who was just lovely and helpful. She set up a same day appointment for me to get some electrical work done. Later that day, I met Mark P. - the technician. What a true professional. He was able to clearly explain what needed to be done to fix the problem. Then he gave me a quote, which was half of what Newington Electric quoted me! Mark was efficient and friendly. I would not hesitate to call them in the future and would certainly recommend them to friends & family.
Mark P., Cindy N.
08/16/13
 
Aiello was quite timely in getting out to us quickly. Clay C. was knowledgeable, courteous and efficient in performing the work. Excellent service specialist!
Clay C.
08/15/13
 
Shawn was prompt, courteous, and resolved my AC problems. Thank you
Shawn f.
08/14/13
 
Shawn F. was very courteous, knowledgeable and helpful in repairing our AC unit. He is an asset to Aiello's great service!

08/13/13
 
great service and terrific company to do business with.

08/13/13
 
We had 2 separate visits from Aiello recently. One was for the check up on our central air conditioner by Shawn F. The other was for the energy survey by Timothy Fabuien. They were both very professional and informative. Their attitude was most gracious ,informative and made us feel very comfortable in our dealings with them both. Because of this I would recommend Aiello for any of our needs in the future. Thank the both of them for us. Thank you. Lorraine Nugent 52 Devon Drive Manchester
Tim F.
08/13/13
 
Shawn F. was very helpful in answering all our questions and repaired the problem quickly. He was very courteous and thorougly explained how to avoid future problems. Shawn is certainly an asset to Aiello!
Shawn f.
08/12/13
 
Joe found the problem when the gas company couldn't.He was very professional and took the time to explain everything.He was at my house at 24 Amherst dr. in Manchester, Ct on Mon. Aug 5,2013 and replaced my thermostat. Because of him I will use Aiello Home Services again. Joe, keep up the good work.
Joe R.
08/08/13
 
Stephen was very professional and informative. He was helping to train another employee during the service call. We are very pleased with the service and will definitely use Aiello for future services. It s rare to receive top notch services with such professionalism these days. Our oil burners required more time to service because the previous homeowners had neglected to clean them on a regular bases. We were not charged extra for the time spent servicing them (over 2 hours). I will definitely recommend to family and friends.
Stephen s.
08/07/13
 
Patrick C did a very nice job providing tuneups to both our heater and AC. He was prompt, professional, courteous, and thorough. He took the time to share all of his findings with me. It was a great service experience. Tom
Patrick C.
08/07/13
 
Shawn Foley is very professional and was on time. He is very effective at identifying problems and potential resolutions. He clearly explained the issue with capacitor and the solution.We are extremely happy with his service.Thank you Shawn.You are the best.
Shawn f.
08/05/13
 
Shawn Foley is very professional and was on time. He is very effective at identifying problems and potential resolutions. He clearly explained the issue with capacitor and the solution.We are extremely happy with his service.Thank you Shawn.You are the best.
Shawn f.
08/05/13
 
We called Aiello on a Tuesday afternoon and they had someone out the next day to help us! Our technician, Stephen was extremely friendly and professional! He explained everything he did and kept me updated about the work he was doing. He even kept track of my sneaky little cat who continued to try and escape each time Stephen came in and out of the house. :) It s the small things that matter!! Thanks again Stephen!!!
Stephen s.
07/31/13
 
We made our original request for service in May. We followed up in July. We have had full kowledge of the need for your services at other places, but would have welcomed a telephone call to let us know you still had us on your list.

07/30/13
 
On Sunday, July 28, Shawn F. came to our house to inspect and service our central AC. He was a bright and hard working guy and helped us a lot. We are very happy with his work and the information he left for us. We also appreciated his effort at chasing the mice from our exterior fan housing. Thanks Shawn F.
Shawn f.
07/29/13
 
Hi I posted a recommendation for Shawn F. but somehow I don't see it so here it is again. Shawn did a great job. He was at my door timely, gave the information regarding my problem and set the process in motion to resolve it since the problem was beyond his expertise. He connected me to the next person and even set up an appointment with the air conditioning quote folks at Aiello, gave information regarding the service plans which I asked for - he was very knowledgeable. Thanks Shawn!
Shawn f.
07/28/13
 
Shawn did an excellent job. He was very through and professional. He took his time and explained things as he went along. If you are looking for someone to do a excellent job with an oil cleaning I highly reccomend Shawn.
Shawn f.
07/28/13
 
Hi I posted a recommendation for Shawn F. but somehow I don't see it so here it is again. Shawn did a great job. He was at my door timely, gave the information regarding my problem and set the process in motion to resolve it since the problem was beyond his expertise. He connected me to the next person and even set up an appointment with the air conditioning quote folks at Aiello, gave information regarding the service plans which I asked for - he was very knowledgeable. Thanks Shawn!
Shawn f.
07/27/13
 
In dealing with Aiello these last two weeks, I feel very confident that in the future this feeling will continue. Keep up the good work.

07/26/13
 
Sent from my iPad As I explained on the phone, I was not able to access the online review website to write my review for the annual furnace/air conditioner checkup done by Patrick C. on Tuesday, July 23rd. Patrick was very pleasant, courteous and professional.   I was very pleasantly surprised when he even changed the batteries in my thermostat as part of the service. After the checkup was complete Patrick gave me the info so I can order more filters.  He made several recommendations, such as getting an energy audit and changing the bulbs on my air purifier.  I was very pleased with the service I received. Linda J.
Patrick C.
07/26/13
 
Recently we had Rocco install a new water heater, and we were very pleased with him in every aspect. He left the site clean and he was so quiet when working. He certainly is an asset to Aiello. Thank you. Also we had Tim Fabuien make an home inspection and he was so helpful and knowledgeable that we would certainly recommend his services to anyone, again thank you. We also signed up for oil delivery, and I hope that the relationship with Aiello will continue to as positive as we have so far. Thank you.
Tim F.
07/26/13
 
Aiello Home Services arrived a day earlier than scheduled to repair my central AC unit on an 88 degree summer day! Technician Clay C. was very professional and identified the problem in a timely manner. He explained the problem thoroughly and was very knowledgeable. Based upon my experience, I would recommend Aiello Home Services for AC repair. Thanks!
Clay C.
07/23/13
 
Excellent overall. Shawn was great.
Shawn f.
07/22/13
 
Shawn at Aiello home services was very professional through the whole service process and did and excellent job restoring my system to a more optimal performance level. I highly recommend Shawn and Aiello for annual AC servicing.
Shawn f.
07/21/13
 
Clay was great. He called to let us know when he would arrive, identified problem quickly and was able to fix it same day. Service seemed expensive even with the service plan. However service was prompt, polite and we are no cooled off!
Clay C.
07/11/13
 
Michael D came to our house on Sunday July 7. He was prompt, friendly, professional, and quickly fixed our problem. I'd call him again if there was another plumbing problem.
Mike D.
07/10/13
 
Tim and his crew were evidently highly trained in this process (HES) and provided immediate results for long-term savings. I will be recommending the Aiello HES team to every homeowner I know.

07/09/13
 
Thanks for sending the Aiello HES audit team. These guys were complete professionals... knowledgeable, patient, and thorough. They got immediate energy-efficiency results, and left the house spotless. I wish I had them come by when we first moved in. I would rate this service ten-plus, and hope to use many more Aiello services. Every homeowner should schedule a visit from this team of experts.
Tim F.
07/09/13
 
extremely satisfied with the service and reasonably priced.

07/08/13
 
We had excellent service provided by Shawn F. He explained what he was doing and why, He was very thorough and knowledgeable about the service he was providing to us. He answered all of our questions.
Shawn f.
07/08/13
 
Matt R was on time, courteious and friendly. He did his job quickly and efficiently including finding and repairing a problem in the wiring of a straight-from -the-factory flourescent lamp fixture.
Matt R.
07/08/13
 
Our kitchen sink stopped working on Sunday including a leak that flooded the kitchen and leaked into the basement. Mike from Ailello fixed the problem in less than an hour, taking the time to explain to me everything he was doing on a step by step basis, and doing so with a pleasant personality and sense of humor. He was a joy to work with and is clearly an expert plumber. I will call Aiello again the next time I need a plumber.
Mike D.
07/08/13
 
We just had the central A/C unit inspected and serviced by Shawn F. and we couldn't be any happier. Shawn is a true professional in his knowledge of the system and character. We would recommend your service. Thank you Shawn.
Shawn f.
07/06/13
 
Until this year, I've been totally impressed. This year, though was a bit of a let down. I was expecting a call in April to schedule my annual service maintenance. I did not receive a call, so I called in May. The earliest date open was Sat., 6/26, which I took. On Sat., I waited all day for a call to know when to expect the arrival. No call came until around 6:10 PM when the Tech said he would arrive in 10 minutes. I waited the entire day and not able to leave to take care of outside needs. No need to contact me - I will trust that this was an abberration that will not repeat. If you do, suggest via e-mail. I also trust that my next annual appointment will revert back to April/May next year.

07/04/13
 
Tim and his team completed an energy audit of our home. They were courteous, professional, thorough, and very respectful of our home and time. The service that they provide is essential for every home owner! I highly recommend this service and Aiello. The follow up with Tim and Dave to address the home air quality and comfort is also proving to be a great experience as well. They are both very knowledgable and are addressing all of our concerns and questions with end to end solutions. We very much appreciate this high level customer service!
Tim F.
07/02/13
 
Technician was thorough and attentive to details. Took the time to ask if I had questions and was not rushed in his response.
Shawn f.
06/30/13
 
Patrick did a great job. He was also very polite and professional. Thank you.........
Patrick C.
06/29/13
 
Patrick C did a great job. He was on time, polite, professional, and hard working, as well as doing a very thorough job, and communicating with me at every step. I was very satisfied with Aiello Home Services!
Patrick C.
06/25/13
 
Prompt, courteous, professional
Patrick C.
06/24/13
 
excellent service not only phone rep but also the tech that serviced our home. Thank You
Patrick C., Cindy N.
06/18/13
 
Our provider, Scot P., arrived on time, was very professional and courteous. Explained everything to us and made sure we understood everything. We would give him a "top" rating! Thanks again Aiello. the LaPentas
Scot P.
06/18/13
 
Stephen was knowledgable and spent time explaining my system, which no one had done before. the repair was performed efficiently and quickly.
Stephen s.
06/12/13
 
Clay C. did the annual service of my a/c and heating. Right down to business and very polite. Nice Guy...Happy Father's Day!!!
Clay C.
06/11/13
 
The technicians were very professional during my home energy audit. They introduced themselves when they entered my house and put on shoe covers right away. They were very thorough and explained every step of the process. The head service specialist Tim Fabuien was very knowledgeable and helped me work through the rebates that were available. If you are having a home energy audit, I would recommend using Aeillo and Tim.
Tim F.
06/08/13
 
"The technicians were extremely professional. The work ethic showed care and concern. They took their time and completed the job to the best of their ablility. I would highly recommend Aiello to anyone who needs their service"
Mark P.
06/07/13
 
Tim and his team came and did an energy audit today. They were on time, polite, professional and helpful. I felt like they were trying to save me money and keep the house safe. Thanks.
Tim F.
06/07/13
 
Ted M did a great job and was very helpfull answering any questions I had. Great Job Ted Tom and Ellen Rossley
Tim F.
06/05/13
 
Patrick C. was very efficiient. He quickly diagnosed a bad starter capacitor in our outside unit. He replaced it in a timely matter and our AC was back to normal.
Patrick C.
06/04/13
 
Tech was courteous and explained everything to me.
Clay C.
06/03/13
 
The technician was pretty good and knowledgeable, and he fixed the central air conditioning issue promptly. Was a little bit disappointed that Aiello did not mention the $116 diagnostic fee that would be added on in addition to the home visit fee almost instantaneously if the problem wasn't very simple.
Shawn f.
05/31/13
 
Clay and his partner arrived on time and were very professional. They fixed the problem that I had promptly. They seemed to be very knowledgeable. I certainly would recommend them.
Clay C.
05/30/13
 
Tim F was wonderful. He and his crew completed an audit enery of my house - they did everythng they possibly could for my benefit. They were courteous, professional, thorough, and very respectful of the fact that they were working in my home.
Tim F.
05/28/13
 
Terrific job!

05/26/13
 
Clay C did a great fixing our air conditioning problem. Very professional
Clay C.
05/22/13
 
Clay C did an excellent job servicing my AC and heating. He was very courteous and professional.
Clay C.
05/20/13
 
Tim and his team were professional, pleasant,thorough and neat. They were careful toexplain everythingclearly and concisely. A pleasureto have them here.
Tim F.
05/17/13
 
RICHARD R, CAME TO OUR HOUSE TO SERVICE OUR AIRCONDITIONER AND WE FOUND HIM TO BE VERY EFFICIENT AND COURTEOUS. WE HAD A FEW QUESTIONS AND HE GOT US ON THE RIGHT TRACK. HIS CO-WORKER WAS ALSO VERY GOOD TO DEAL WITH. THANKYOU AIELLO. BOB RITCHIE
Richard R.
05/16/13
 
Stephen S provided excellent service , he was very professional , curteous & knowledgable. He is an asset to your company.
Stephen s.
05/10/13
 
STEVE S. REPLACED MY WATER HEATER LIKITY SPLIT!
Team Aiello ., Cindy N., Steve S.
05/10/13
 
Shawn was very curtious and completed the tune up in a very prompt manner. He then offered me options of service that he felt were needed, and others that would be a good idea to complete in the near future. I would use Aiello again.
Shawn f.
05/07/13
 
the best & quick
Clay C.
04/19/13
 
Patrick C explained everything. He was an excellent representitive of your company. All the work was completed and I would use Aiello for future services
Patrick C.
04/18/13
 
I have used Aiello for years, most recently for a pre-summer check of my A/C system. The technician, Patrick C, was right on time, at the top of the service window I was given when making the appointment. All work was done professionally with great care taken to keep my house neat and clean. The work was fully explained at the end, price was as promised. I also appreciated the customer rep calling me to let me know Patrick was on the way
Patrick C.
04/16/13
 
I called Aiello and Dawn was great. She set up two appointments for me quickly and professionally. Explained everything to me and was a pleasure to talk to. Patrick arrived right on schedule to do my furnace service. He was thorough and polite. He cleaned my furnace, explained everything before he did it and wrote a comprehensive quote for me answering all of my questions. He was also a pleasure to deal with. They were my first impressions of Aiello and both were wonderful.
Dawn W., Patrick C.
04/15/13
 
Great Professional Service. Arrived on time and worked throughout the day into the early evening to finish the job. Explained every step of the job. Appeared knowledgeable. Worked competently and left the work areas neat and clean. A big applause and Thank you for a job well done.
Shawn f.
04/10/13
 
Our service tech, Michael R. was very professional and thorough. Any questions we had, he answered them in a straight forward manner. Good job
Michael R.
04/09/13
 
Great Professional Service. Arrived on time and worked throughout the day into the early evening to finish the job. Explained every step of the job. Appeared knowledgeable. Worked competently and left the work areas neat and clean. A big applause and Thank you for a job well done.
Tim F.
04/09/13
 
Recently had a new heating & central air unit installed. From the first gentleman that came to inspect existing unit & discuss options to the date of the actual installation, it was definitely 5 star service!!! Every Aiello employee was friendly & professional, ea. employee that came on day of installation personally introduced themselves to me! When the job was completed it was hard to tell anyone had been here because everything was sooo well cleaned up! Would absolutely recommend this Company to anyone!! Keep up the Great Work Aiello!!!!
Team Aiello .
04/05/13
 
I am very pleased with the service I received. Tim and Robert were very professional. They were thorough and knowledgable. It was a real pleasure to have them in my home. I give them 5 stars.
Tim F.
04/04/13
 
Very good service, very good company.
Tim F.
04/03/13
 
I contacted Aiello Home Services in response to one of the monthly email we receive. The young lady who answered the phone was very polite and knowledgeable regarding my plumbing concerns. She forwarded my request to Michael R who came to our home promptly. Michael R looked over our plumbing issues thoroughly. He looked up all the information and sat down with me and advised what was best for our situation. The work was done quickly and professionally. When he was finished he walked me through each individual issue to make sure it was done to my satisfaction. We were very pleased with Michael's work. And will call on him again in the future should the need arise.
Michael R.
03/30/13
 
Our evaluation concerned the work of Tim Fabuien and Jason who were here all day Thursday, March 28th and did a home energy audit. The long and short of the evaluation is that they were excellent in every way. We were completely satisfied and very impressed. To be specific, we think Tim was courteous, deliberate, very respectful of us and our home, an excellent organizer, supervisor and worker, knowledgeable, responsive to all our questions and patient and clear with all his explanations of what they found and had done. We would gladly recommend them and the Aiello Home Energy audit to anyone, and will do so when given a chance. Whatever rewards program Aiello has should see this message and we would like confirmation that someone at Aiello has passed this message along to the proper people so Tim and Jason get recognized and rewarded properly.
Tim F.
03/28/13
 
I was very impressed and pleased with the service i got from Aiello Home Services. I had my shower valve replaced in my downstairs bathroom. Mike D, the service tech that came to my home was very friendly and knowledgeable. His attention to detail and workmanship were outstanding. Now i have a perfect working shower. I would absolutely recommend Aiello Home Services to my family and friends.
Mike D.
03/25/13
 
Aiello employees Alesha and Matt R. did an awesome and professional job on Thursday 3/21/13. The electrical work requested was done efficiently and correctly.
Alesha L., Matt R.
03/24/13
 
Shawn F came out to repair our furnace on a Saturday. He arrived
Shawn f.
03/23/13
 
THIS IS FOR SHAWN F HE WAS PROMPT, COURTEOUS, VERY FRIENDLY!!! WHEN I TOLD HIM WHAT THE PROBLEM WAS WITH MY HEATING SYSTEM, HE KNEW RIGHT AWAY WHAT THE PROBLEM WAS, SAID HE HAD THE PART ON THE TRUCK AND WOULD WRITE UP A QUOTE FOR THE WORK, EXPLAIN WHAT THE COST WAS FOR, AND IF I OK'D HE WOULD INSTALL!!!! I GAVE OK AND HE INSTALLED THE PART QUICKLY, AND HAD THE SYSTEM UP AND RUNNING IN A VERY SHORT TIME!!! GREAT JOB!! HE IS A GREAT ASSET TO YOUR COMPANY!!! SINCERELY, ALLEN HILLIARD
Shawn f.
03/22/13
 
First-rate service. Quickly done with very little disturbance. Typical of all my dealings with Aiello.
Scot P.
03/22/13
 
Aiello employees Alesha and Matt R. did an awesome and professional job on Thursday 3/21/13. The electrical work requested was done efficiently and correctly.
Alesha L., Matt R.
03/22/13
 
Mark did a thorough review of my electrical system, and clearly answered my questions. We even found a switch that I never knew has control over an outlet!
Mark P.
03/17/13
 
Matt was very helpful and professional. He was also kind and informed us of what he was doing and what the problem really was. That was very helpful. I would ask for him again if we need help in the future. Diane
Matt C.
03/15/13
 
Patrick C was the representative that did a yearly check-up on our furnace. He was great!
Patrick C.
03/14/13
 
Mark P installed a ceiling light for me today. He arrived on time, was friendly, did a GREAT job, and gave me additional advise on lighting and use of bulbs. He also shared with me some info when selecting future lighting. I will highly recommend him and Aiello to anyone. Thank you !!
Mark P.
03/12/13
 
Shawn f was very thorough and a great trouble-shooter. He pinpointed the problem and quickly implemented the solution. He was friendly and wore his shoe covers to not track in any dirt. I recommend Shawn and would ask for him by name if I should need a future repair.
Shawn f.
03/11/13
 
Called Aiello and got same day service. Plumber arrived on time, used shoe coverings to keep my floors clean, and did a good job on the drain repair.
Michael R.
03/11/13
 
Matt C. was very thorough, and enjoyable to work with. Explained everything very well.
Matt C.
03/09/13
 
Wayne G. recently installed new bathroom fans in my East Windsor condo. He was impressively personable, efficient and sincere. A real professional.
Wayne G.
03/06/13
 
Shawn was very personable and showed me exactly what the problem was with my furnace. He had the needed part with him and replaced the bad part quickly.
Shawn f.
03/05/13
 
Matt C came to my house to fix several plumbing issues I was having. He was there first thing in the morning as promised and fixed all my issues. They were even able to work on the price with me and made the whole experience very painless. I would recommend Aiellos and Matt C to anyone that needs plumbing work. Thanx Matt.
Matt C.
03/03/13
 
Shawn F was on time and efficient, as well as knowledgeable about additional products that might be useful.
Shawn f.
03/01/13
 
I unfortunately had a furnace issue that wasn't discovered until about 7pm last night. We called Aiello since we are a silver member and they put us in contact with a technician, Stephen S who came out around 8pm to take a look at it. Even though it was late he stayed a few hours to make sure everything was back up and running and explained things to me as he went. I appreciate his work, work ethic, and his training as he troubleshot why my furnace was having issues that other techs were not noticing. I'll definitely request him for my next recommended service.
Stephen s.
03/01/13
 
Matt C is the best! He was friendly, professional and knowledgeable.

02/27/13
 
Very professional nice guy. Truly committed to his work with strong attention to detail. Would highly recommend his skills to other potential customers and would have him come back for any other jobs needed.
Matt C.
02/26/13
 
Aiello Home Services always provides the highest quality service and I use them for all of my home services.
Matt C.
02/25/13
 
Matt C is the best! He is professional, knowledgeable and has a great sense of humor. He has excellent customer service and communication skills. I use Aiello for all of my service needs and would certainly recommend them to anyone!
Matt C.
02/25/13
 
Great service with Shawn F at Aiello Home services. Our Buderus gas heater panel broke after only three years. We called and Aiello came out same day. Prices were fair and Shawn was very professional. Thank you!
Shawn f.
02/25/13
 
Service Tech was great and was very determined to solve the problem which he did. Only concern was there was a "difficulty charge" added on at the end of the appointment.
Michael R.
02/22/13
 
Stephen S was very polite and knowledgable. He was on time, and very professional.
Stephen s.
02/21/13
 
From Dawn M., phone receptionist, Scott P. was dispatched and arrived at my home in less than one hour after my call. Could not ask for better and professional service from all your employees. Scott did a very efficient and professional job with my sewer drainage problem. Thanks again great job all. Art Lachance
Dawn W., Scot P.
02/20/13
 
I scheduled my appt on Sunday for a technician to come out on Tuesday. I was provided a window of time for the appt. The technician (Mark P) was right on schedule. He was pleasant, courteous, and neat! He listened to what I needed to have done, allowed me to ask questions and responded in a way that I could understand. He even told me about a special offer that Aiello had and I decided that it was a great buy! I would recommend this company (and have!)
Mark P.
02/19/13
 
The tech wouldn t listen. All I needed was a washer replaced in my bathtub faucet. I do not own tool to get handle off or I would of done it myself. The tech kept telling me he was going to have to replace entire set up, even though I told him 4 times if he replaces washer it will work fine. He wouldn t do it, so I had to tell him to leave and they still charged me $80. I will never use them again, and on a side note another very nice plumbing company came, changed washer and only charged me $39, half price, and they actually completed the job I asked them to do!!!!!!
Cindy N., Steve S.
02/18/13
 
I called Aiello last night to make an appointment for this morning, as my furnace had stopped working. I was given a time frame of 7am-8am. Shawn F was in my driveway at 7am sharp. He introduced himself, asked for a run down and walked me through everything he was doing/looking for . He discovered the issue almost immediately, and had my furnace back up and running in no time.  I have never met a more polite, courteous and professional technician. He made sure all of my questions were answered.  He also gave me a step by step explaination of service and product costs. I was never caught off guard by a price no matter how big or small the amount.  Which I should also mention, as most of us in this economy work and live paycheck to paycheck, i found Aiello to be very affordable.   I was very confident in his work and very comfortable having him in my home. I will most definitely be requesting Shawn for any future repairs/inspections!
Shawn f.
02/13/13
 
I have never met a better technician or felt more comfortable having a perfect stranger in my home until Aiello sent Shawn. He was amazingly informative, speedy yet thorough and even vacuumed up what he thought was dirt from his feet (don't tell him it was probably just from my dogs!! Lol) The price was also right. Coming from a person. That has to live paycheck to paycheck at times, I didn't pass out as I was being quoted or when I was given the final price. Thank you Aiello

02/13/13
 
Stephen S. has been our service technician many times and he is always prompt and does a great job with our furnace. He goes the extra mile to be sure we are happy and everything is in perfect working order for annual tune-ups and warranty repairs. We could not ask for better service and would highly recommend Aiello.
Stephen s.
02/13/13
 
LOL I will call you. I need to reschedule my boiler estimate for Monday afternoon since I have the day off, rather than Wednesday after work when I have to rush home :-)

02/13/13
 
I called Aiello last night to make an appointment for this morning, as my furnace had stopped working. I was given a time frame of 7am-8am. Shawn F was in my driveway at 7am sharp. He introduced himself, asked for a run down and walked me through everything he was doing/looking for . He discovered the issue almost immediately, and had my furnace back up and running in no time. I have never met a more polite, courteous and professional technician. He made sure all of my questions were answered. He also gave me a step by step explaination of service and product costs. I was never caught off guard by a price no matter how big or small the amount. Which I should also mention, as most of us in this economy work and live paycheck to paycheck, i found Aiello to be very affordable. I was very confident in his work and very comfortable having him in my home. I will most definitely be requesting Shawn for any future repairs/inspections!
Shawn f.
02/12/13
 
I called Aiello last night to make an appointment for this morning, as my furnace had stopped working. I was given a time frame of 7am-8am. Shawn F was in my driveway at 7am sharp. He introduced himself, asked for a run down and walked me through everything he was doing/looking for. I have never met a more polite, courteous and professional technician. He made sure all of my questions were answered. I was very confident in his work and very comfortable having him in my home. I will most definitely be requesting Shawn for any future repairs/inspections! Thanks again SHAWN!
Shawn f.
02/12/13
 
I called Aiello last night to make an appointment for this morning, as my furnace had stopped working. I was given a time frame of 7am-8am. Shawn F was in my driveway at 7am sharp. He introduced himself, asked for a run down and walked me through everything he was doing/looking for. I have never met a more polite, courteous and professional technician. He made sure all of my questions were answered. I was very confident in his work and very comfortable having him in my home. I will most definitely be requesting Shawn for any future repairs/inspections! Thanks again SHAWN!
Shawn f.
02/12/13
 
Excellent, highly professional service.

02/12/13
 
Stephen S was clean, quick and courteous. Would recommend him to anyone.
Stephen s.
02/11/13
 
Stephen S was clean, quick and courteous. Would recommend him to anyone.
Stephen s.
02/11/13
 
Patrick did a great job in a timely fashion, was very knowledgeable and I learned a lot from him. GREAT SERVICE on such a yucky day. Thanks for coming out Aiello, even tho I probably have in invest in a new furnace ... but what do you expect at 35 years?
Alesha L., Patrick C.
02/11/13
 
Great technician very skilled fixed the problems on the first visit.

02/11/13
 
Michael R. was professional, courteous, fast and thorough. He quickly identified the problem, explained how he would fix it and went right to work. Great job!
Michael R.
02/10/13
 
Excellent service by Ryan. He was well prepared to fix both issues at hand. He was friendly, professional and timely and took the time to show me the system and explain some of the issues that were causing the problem and how he fixed them.
Alesha L., Ryan C.
02/09/13
 
Matt C was great!
Matt C.
02/05/13
 
Matt C was very courteous and kind!

02/04/13
 
It was my first time calling Aiello and I'm glad I did. Their phone staff were courteous and professional and they sent someone to fix my issue same day. I'm not super knowledgeable about furnace issues but Steve S, my technician was able to explain everything that was wrong, what each parts' function was, and he did all he could to help me. I wasn't too keen on the pricing, since it was expensive, but that was more of a factor of the replacement products, not this company. We had been quoted (through another company) a price for one piece we knew was broken and they had similar costs so I don't think I was getting ripped off at all. tl;dr All in all, this is seems to be a good company with knowledgeable technicians to help you and I wouldn't hesitate to call them again in the future.
Stephen s.
02/04/13
 
Above excellent home service !

02/04/13
 
Prices are too high to rec without caveats. Based on service alone, would rec enthusastically

02/03/13
 
Shawn F and Aiello are the best for info and tech services... Polite and knowledgeable. Regards
Shawn f.
02/02/13
 
Shawn Foley came out to do a general tune up to a boiler that wasnt functioning properly. Not only did he not mind me looking over his should so i could gain some general knowledge, but he was incredibly thorough with cleaning everything, and making sure it all functioined properly. He ran down options with me and took the time to answer any and all questions i had. Fantastic work...
Shawn f.
02/01/13
 
Our technician arrived within a half an hour of my calling, did the work quickly in a workman like fashion. He found all the discounts to which I was entitled and I thought $107 was very reasonable for such prompt service.
Mark P.
01/31/13
 
Matt C replaced the faucet in my bathroom the other day. He was prompt, professional, and provided excellent results.
Matt C.
01/31/13
 
Very professional and knowledgable. Look forward to calling Aiello again.
Stephen s.
01/31/13
 
We have been very very pleased with our aiello we have had techs Rocco,MarkP and Matthew all three were excellent new their jobs and told us all our options. We are customers that are here to stay Thank you

01/31/13
 
Aiello service was great thanks to Mr Foley. Shawn explain the problem to me and had the furnace running in a matter of time. His honesty was very well appreciated i would like for Aiello to assign Mr Foley as my tech when there is a problem with the furnace again.
Shawn f.
01/30/13
 
I share my positive experience about service and quality with friends and colleagues but I do also mention that the prices may be higher than expected.

01/30/13
 
Mark P was here today, to fix the electric lights in our kitchen. He was on time, he was professional, he was neat, cleaned up every thing and took our old fixtures out to dispose of as well. This is the third Aiello technician I have had to my home, they are all so nice, so professional, You can tell they are dedicated to their jobs and most important to their customers. Everything you see on the commercials is true, even the boots :) The quotes are fair, and they explain everything that needs to be done so there are no surprises. If you want a company that hires honest, professional technician's and charges a fair price this is the company for you. They are our company of choice from now on.
Mark P.
01/29/13
 
It was one of the coldest days of the winter, and I had no heat-I called Aiello, and they were there promptly. The technician was corteous, pleasant, and knowledgeable-He had the heat going in no time. I do appreciate that Aiello was there for me and my family! Thanks!
Richard R., Cindy N.
01/28/13
 
Stephen S. serviced my 1960's furnace. As a recent first time home buyer, he spent the time to explain every detail about my furnace. He was so knowledgeable and helpful, I would call Aiello in a heartbeat again if everyone is as wondeful as he was.
Stephen s.
01/28/13
 
I did enjoy speaking to Cindy-she is very courstous and nice on the phone Richard was the technician-he was also friendly, courteous , and pleasant to deal with.

01/28/13
 
I was very pleased with their work and determination to get the job done correctly.
Cindy N., John C.
01/28/13
 
Great service from AIELLO and Patrick.
Cindy N., Patrick C.
01/28/13
 
I called at approximately 9:30 am and was told someone would arrive between 12:00 and 4:00. Around 10:00 I was called back to say a technician would arrive within the hour. Since we had a frozen heating pipe, I was very pleased. Pete arrived about 10:30, thawed the pipe and made the repair. Pete was professional, courteous and made a suggestion for long term resolution which we have scheduled for this week.
Cindy N., Peter C.
01/28/13
 
I had called two other service providers in the area before contacting Aiello. Neither answered the phone and I left voice messages for both. For one, I left two messages. I never received a call back from either one. I then called Aiello Home Services. I spoke to someone on the first call and had an appointment that afternoon. An email was sent within 1 hour letting me know who I had talked to at the office, and who the technical person was that would be coming to my house. These included names and pictures. About two hour later, I received an update letting me know the technician had changed. He arrived within the scheduled window, and called on his way to let me know he was on his way. He was courteous and knowledgeable. Other companies should take note!
Team Aiello ., Dawn W., Steve S.
01/27/13
 
Our technician showed up on time with carpet booties in hand, we had a baseboard heating problem on my second floor and he was able to narrow down the problem within half an hour. He provided us with two options and was willing to listen to our concerns regarding the extensive repair cost of the boiler (since we are selling our property), in the end he recommended we only do the one absolutely necessary repair and wait to decide on doing the costly repairs or replacing our twenty year old boiler all together. We highly recommend Aiello for all your heating concerns; their techs are fast, personable, and above all else very knowledgeable.
Shawn f.
01/26/13
 
A seamless experience with Aiello! Thanks again Patrick for doing a great, quick job of fixing my furnace during the Arctic blast!
Cindy N., Patrick C.
01/26/13
 
Representative was friendly and informative, was able to get someone to me that day. The technician arrived and was knowledgeable, straightforward, and professional. I don't normally pay someone to do repair work for me, but Aiello was a good choice. Fair and accurate pricing. Thank you
Cindy N., Stephen s.
01/26/13
 
Stephen provided excellent professional advice on our heating options and was frank in his comments on the strengths and weaknesses of our current service provider's service contract!
Alesha L., Stephen s.
01/24/13
 
Michael R. was a TOP-NOTCH technician and 100% professional all the way. I never saw anyone work as methodically, yet be so relaxed and congenial!

01/23/13
 
Much Thanks to Michael R. of Aiello Home Services for showing up first thing Monday Morning, explaining the repair to my main sewer pipe in basement ( letting me watch from a safe distance while he 'snapped' the bad section of pipe out of the line and fixing it all- within an hour & a half for a SUPER fair price. VERY personable and I plan to always use Aiello's for everything in the future!
Michael R.
01/21/13
 
Matt C. has done work at our home numerous times. He is always pleasant and always answers any questions we have for him. He is always respectful of our home and family. He leaves the work area as clean as when it was before he started work. Everyone at Aiello is very professional.
Matt C.
01/21/13
 
Ryan did a great job and fixed me up with heat in about 45 minutes after replacing a part in the ignition system of my gas furnace.
Team Aiello ., Cindy N., Ryan C.
01/19/13
 
Shawn F was very helpful and professional. I appreciated the time he took to explain everything before and after repairing our heating system. I was very pleased with his service.
Shawn f.
01/18/13
 
Mike D. was fantastic! Very professional, considerate of our floors, on time, and courteous. He went above and beyond my expectations!
Mike D.
01/17/13
 
Excellent service! Joe R arrived very soon after the call and did an excellent job. Very thorough evaluation of our heating system - knew just what to do & fixed it. Very professional. So glad we called Aiello.
Cindy N., Joe R.
01/16/13
 
The technician, Matt, was very thorough. He did a good job and we will use Aiello again for our plumping needs.
Dawn W., Matt C.
01/12/13
 
Mike was great! Courteous, friendly and extremely knowledgable.

01/11/13
 
Very nice service men answered all our questions and was very knowledgable about the products. Excellant service...

01/10/13
 
Matt C, represents what I have come to enjoy about Aiello Home Services. A professional, friendly, and well explained description of my systems problem and itemized quote. Thanks again Matt!
Matt C.
01/10/13
 
Excellant service the tech was Patrick who was very informable.. very nice to deal with
Cindy N.
01/08/13
 
Your service rep., Matt C. was excellent - professional,friendly and knowledgable
Matt C.
01/07/13
 
Richard R. not only did a great job servicing our furnace but arrived promptly as schedule, gave some good recommendations, was very personable. He's an asset to your company.
Richard R.
01/04/13
 
Prices for services tend to be on the high side.

01/01/13
 
Amazing service! They were at our house within 1 hour of calling. Mark P. (electrician) and Scot P. (plumber). Exceptional service, I would highly recommend! Thanks so much guys!
Scot P.
12/31/12
 
Amazing service! They were at our house within 1 hour of calling. Mark P. (electrician) and Scot P. (plumber). Exceptional service, I would highly recommend! Thanks so much guys!
Mark P.
12/31/12
 
Aiello is the best and at this point I would not hire anyone else. Matt C. was a nice young man who did an admirable job.

12/31/12
 
There is, from my experience, no negative comment I can make regarding Aiello and your service people.

12/30/12
 
Matt C was our service technician this morning to rebuild our upstairs toilet. Without question, Matt C is the best plumber we have ever had in out house in the 33 + years we lived here. He the most efficient and highly skilled individual we have had. Actually, we had Matt 2 years ago fixing our basement toilet. It still works great. We are so pleased to see that Aiello has the same technician supporting the local Newington area. All our neighbors that have used Matt has said he's the most qualified and has superior customer service skills. It s such a pleasure to have Matt and having the confidence in his abilities. We feel Aiello is lucky to have such a great service technician that is dedicated, devoted and dependable with his customer base. Thanks again, as we are very happy Aiello customers. Happy New Year...Rhonda & Jay
Matt C.
12/29/12
 
Matt C was our service technician this morning to rebuild our upstairs toilet. Without question, Matt C is the best plumber we have ever had in out house in the 33 + years we lived here. He the most efficient and highly skilled individual we have had. Actually, we had Matt 2 years ago fixing our basement toilet. It still works great. We are so pleased to see that Aiello has the same technician supporting the local Newington area. All our neighbors that have used Matt has said he's the most qualified and has superior customer service skills. It s such a pleasure to have Matt and having the confidence in his abilities. We feel Aiello is lucky to have such a great service technician that is dedicated, devoted and dependable with his customer base. Thanks again, as we are very happy Aiello customers.

12/29/12
 
Mike was fantastic. Very knowledgable, friendly and efficient.
Mike D.
12/29/12
 
Richard R. and Tim F......fine examples of why I keep coming back to Aiello. Thank you for your excellent and professional service.
Richard R.
12/28/12
 
Matt C. was our plumber, he came on time, did great work, and of course I will continue to use the best compay in this area - Aiello
Matt C.
12/28/12
 
Service person was professional and polite.

12/28/12
 
Very helpful service. I wasn't clear on the process but the plumber who came clarified the next steps.
Mary M., John C.
12/26/12
 
I feel that Aiello Home Services is the best for my needs. Your customer service folks are courteous and quick to pick up the phone. Of course your technicians are very accomplished and best of all you stand behind your work!!

12/25/12
 
Enter your comments here.

12/22/12
 
Way to expensive for the the little work performed!!

12/22/12
 
Superior service -- always.

12/20/12
 
Enter your comments here.

12/20/12
 
Aiello provided excellent customer service. The work needed was explained prior to it being done. The work was completed on time and the staff was extremely professional. I highly recommend their services.

12/20/12
 
If everyone is like Mat you have a great team.

12/20/12
 
The problem was not fixed. We where charged around $400 for tightening the toilet, however the leak continued. After looking ourselves around the house we discovered that the leak was coming from the laundry and not from the toilet as we were told. In summary, the problem was mot investigated thoroughly enough and the leak was not located correctly.

12/19/12
 
After waiting 3 weeks for "my plumber" to move back a new water heater that was temp moved after a leak repair, I called Aiello and they were at my house within 1/2 hour and job was complete within 2 hours, AWESOME job Aiello.

12/19/12
 
Thought the diagnostic price was excessive.

12/19/12
 
Excellent service

12/19/12
 
Aiello came through again with a truly helpful person who put my mind at ease when they sent Shawn F. I can always count on them.
Shawn f.
12/19/12
 
Arrived at scheduled time. Completed work as scheduled. Explained problems that were discovered and options/pricing to remedy. Very satisified with service visit.

12/19/12
 
Patrick C did my furnace inspection. Explained what he was doing and what was needed. Thank you Patrick
Patrick C.
12/17/12
 
Thanks Matt C for a nice clean professional job,excellent workmanship
Matt C.
12/17/12
 
My specialist Michael R was very professional and he did a great job. But the price they charge me to snake a drain was ridiculous. As a home improvenment contractor i can not comprehend how they come up with these prices, almost $288 and change to snake a drain wow thats crazy . and I will not be calling them again.
Michael R.
12/15/12
 
Technician was thorough and courteous. Fine job! Would definitely recommend to anyone.
Stephen s.
12/14/12
 
Technician was knowledgeable and no question solved the problem. On the negative side....it was very expensive. For about 3.5 hours work the bill was $800. $228/hour. I'd have mixed emotions about recommending you or for that matter using you again. True you were competent and solved the problem but $228/hour?

12/13/12
 
Service work was fine. Technician was neat, clean and very professional. Thought it was expensive however. Was OK with the "call fee". Thought the "diagnostic fee" of ~$226 +/- was excessive for the time it took to find and fix the problem was pretty high.
Steve S.
12/13/12
 
Service work done was fine however, I felt it was very expensive. I had no problem with the call fee of $69 but then the ~$229 "diagnostic fee" on top was excessive for the time it took to find the problem.

12/13/12
 
We have used Aiello for a variety of calls. We have been satisfied with the service provided and the professionals that have represented your company. Mark is a phenomenal technician! We have recommended your services to our friends . Thank you!

12/12/12
 
I found Aiello Home Service to be very response to my call. The technician that arrived, Stephen S., was very professional, neat and clean. He went over everything with me so I understood exactly what he was doing, how much it would cost and what had to be done to fix the problem. I wouldn't hesitate to request his services again should ever the need arise. He is an excellent representative for the company.
Steve S.
12/11/12
 
Very professioanal and efficient work. It took just an hour to install a new water heater.

12/10/12
 
I called on Sunday (12/10) looking for someone to repair my gas boiler that intermittently will continue to run regardless of the thermostat settings. After replacing the thermostat myself I realized there was an issue with the boiler. The technician was very nice however was not able to find the problem. I paid the typical $129 weekend rate visit fee and the issue came back about 4 hours later. I called again to ask about the possibility of a revisit and wave of the usual fee but as the person on the phone explained that would be up to the technician I did not want to take another gamble on a fee with no end result. I've since contacted a local BBB accredited heating service company and will put my faith in them for the skill to diagnose and fix my gas boiler issue. Thanks for this opportunity to comlete this survey, Christopher Carbo 29 Caliber Lane Wethersfield, CT 06109

12/10/12
 
My tech Aaron was professional, friendly and did a good job.
Cindy N., Aaron J.
12/10/12
 
Great service but at a price. When comparing with comparable services with friends and relatives their comments, paraphrased, were that we spent too much.

12/09/12
 
Aiello was impressive with the fast response time on the weekend. Michael, the technician did a great job with fixing my problem. He was fast, knowledgeable, courteous and clean. He definitely gave 5 star service and would not hesitate to call again.
Michael R.
12/09/12
 
Aiello was impressive with the fast response time on the weekend. Michael, the technician did a great job with fixing my problem. He was fast, knowledgeable, courteous and clean. He definitely gave 5 star service and would not hesitate to call again.
Michael R.
12/09/12
 
Michael R. arrived right on schedule and installed a new water heater in a very short time. Excellent service and very professional.
Michael R.
12/08/12
 
The service tech was very courteous & went out of his way to explain everything in detail. I was impressed & very satisfied.

12/08/12
 
Big thanks to Scot P for great service and professionalism.
Scot P.
12/07/12
 
Matt R was great. On time, courteous, knowledgable, and got to work immediately. Will not hesitate to call again when I need help in the future.
Matt R.
12/07/12
 
Michael R. arrived right on schedule and installed a new water heater in a very short time. Excellent service and very professional.
Matt R.
12/07/12
 
Great customer service. Always quick to schedule and on time for appointments. I had an issue with the furnace a day after they inspected it. instead of giving me a hard time, they just replaced several parts on their dime. what customer service should be. i have used them for plumbing and hvac and will not use anyone else.
Aaron J.
12/06/12
 
Steven S did a great job at my service call
Stephen s.
12/06/12
 
Service technician was prompt and thorough. He answered our questions and tried to fix the problem with our existing light/lamp. The problem was with the lamp itself, so he then installed our new lamp. I wish I remembered his name, because he was friendly, courteous and very knowledgable.He lives relatively close to us.
Wayne G.
12/06/12
 
Charged $611.06 for a faucet I found on the internet for less than $200. With discounts, bill was still $519 for less than 45 minutes work.

12/06/12
 
The folks at Aiello Home Services are excellent. Very professional, dependable and courteous. Highly recommend them! Dean (Manchester, CT)

12/06/12
 
I call Aiello for a gas furnace inspection The whole experience was great and Stephen S. the Tech was great, on time, and did a great job on the inspection and told me exactly what I needed. Thanks so much Aiello and Stephen Jerry

12/06/12
 
Wayne G. , Scot P. and Clay are all assets to the Aiello Home Service Team

12/05/12
 
Everything went very smoothly from phone call to service - I was impressed they were able to schedule the appointment so quickly. The technichan was friendly, knowledable and able to explain everything to me in a way that I understood.

12/05/12
 
We had trouble in the past where our gas boiler would not turn on. At the time, we used a different mechanical contractor who was never able to diagnose the cause of the problem. After getting frustrated with numerous attempts at fixing it, we called Aiello and the technician Shaun (spelling?) did a marvelous job. He took the time to figure out the root cause, even contacting the manufacturer directly, and explained to us what he was doing in order to fix it correctly. I felt he was very professional and was confident in his work.

12/04/12
 
Clay the service tech has been professional, knowledgeable, &efficent

12/04/12
 
Stephen S, is a professional who has great knowledge in his trade. Dependable and on time as always! Highly recommend Stephen S. at HVAC repair.
Stephen s.
12/04/12
 
This is Wayne s second time at my house doing electrical work and inspecton. I regard Wayne s expertise to be the best I have come across in many years. Wayne is an asset to your Company and he conducts himself in a very profesional manner Office gals that setup and follow your appointments are very courteous and knowledgeable Now we go to Scot P from plumbing his inspection and work on toilet was impecable also very courteous and professional person. Clay from Heating also was in record time to inspect my heating problem and flush the system and corrected all problems with heating. This is what you call Aiello a company with peace of mind in your home Thank you all
Wayne G.
12/03/12
 
I call Aiello to inspect my gas furnace, Stephen S. the technician was ther bright and early and went through the whole system for me and explained everything throughly. I was just amazed at the service and the wonderful tech that service it. Thanks Aiello and Stephen S.
Stephen s.
12/03/12
 
Clay C was courteous and professional. In all the years I had my furnace cleaned by other companies, no one ever mentioned the effeciency rate of the furnace. He was considerate to leave insulation from the attic around the house after working on the airconditioning. He also gave me an idea of how long he would be working so I could plan my day around the service.

12/03/12
 
To Aiello - we had a new disposal put in here a few days ago. We would like you to know that the technician Matt C was efficient, careful, pleasant and knowledgable. We would welcome having him work at our house any time. Robert von Dohlen
Matt C.
12/03/12
 
The only thing the plumber cared about was the agreement and price. Matt quoted be between $730 to $800 for a simple install of garbage disposal and washing machine that would take at most 2 hours. Then after quoting me an unreasonable and outrageous fee, he asked for payment of $49. This must be against CT Consumer Protection Laws.

12/03/12
 
Patrick came to my home on 11/28/12 to clean furnace and change humidifier pad. He was WONDERFUL! Very kind,knowledgeable,considerate and helpful. Very nice young man.

12/01/12
 
Great service from Matt C and Aiello again yesterday for my hot water heater. Alot of help and easy to work with!
Matt C.
12/01/12
 
The service rep was very professional and the service desk kept me informed of ETA. Great service!

12/01/12
 
I felt it was very expensive to have a faucet installed for $748.00. Never again!

11/30/12
 
Aaron J did a great job. He took care of our furnace and answered any questions I had.
Aaron J.
11/30/12
 
Technician was very professional, efficient and accomodating

11/30/12
 
You guys are great!

11/29/12
 
Steve was friendly and provided professional service and fair recommendations. My son and I were very pleased with his service.

11/29/12
 
pricing is a bit high compared to fees of local plumbers. however, convenience of same day service was worth the extra money.

11/29/12
 
Very impressed and quick response time. Technician was very professional, explained the problem and my options well, and never felt like he was trying to up sell me. Also, treated my house with the utmost respect. Thanks again Scot P.
Scot P.
11/28/12
 
After diagnosing the leaking faucet, the recommended work was way to expensive. I guess the same day service is built into the price and our leak was not an emergency so we declined. Since our leak is not an emergency we will have the work done at a more reasonable price. I rated #6 a 1 but it should really be Not Applicable because we didn't have any work performed.

11/28/12
 
Matt C was amazing. He worked tirelessly on our pipes, finding an incredibly stubborn leak. He was professional through and though, explaining everything he was doing along the way. Not only that, when the job was complete, he cleaned up after himself leaving his work areas spotless. I will be sure to call Aiello again for our future needs.
Matt C.
11/28/12
 
Great service from Matt C.! Got lotsa essential plumbing done today!
Matt C.
11/27/12
 
Service was not a problem your prices r way to high. I know plumbing work is not cheap and I expected that however I was not expecting to be robbed. 387.00 to replace to a valve and hose is highway robbery. I am not paying for your advertising, trucks, insurance, gas. I just had a simple job. Your service man was excellent and I hope for the prices u charge your workers will reap some if the benefits,

11/27/12
 
We had 2 different people come since the 1st one did not seem to know enough to finish the job and did not have appropriate tools. The 2nd one, Mark, was excellent. The job was a difficult one and he tackled it with determination and completed it successfully. The problem above was trying to get the second electrician here the following day.

11/27/12
 
The service tech Mike did a great job!

11/26/12
 
I'd give your company a "10", but gave you a "9" since the price to send someone here and unclog a shower drain was astronomical: $481! You got the "9" only because of your top notch plumber, Jon P, who is by far, the most professional plumber I have ever met. A local company advertises in a local paper of shower drain service for only $85. I'm sure he doesn't advertise on the radio though, which is why I went with you folks; WTIC AM. Your radio ads worked. Bob Allison, Coventry, CT

11/26/12
 
Matt C showed up right on time to fix the leak under my sink. He patiently explained what the problem was and because the leak was in an area that I could not see, he took a picture of the leak with his phone to show me how the fitting was corroded. He was very helpful - a terrific combination of a personable and professional attitude.
Matt C.
11/26/12
 
Mark P. did an excellent job with a very difficult situation at our home recently. We would recommend him for any electrical service.
Mark P.
11/25/12
 
Great timing to come out the same day I called, however VERY EXPENSIVE. I'm okay with the $50 fee to come into my house for 10 minutes but the diagnostic price just to see and estimate on what it could be was outrageous!

11/23/12