600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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My experience couldn't have been more pleasant. Keith was a true professional. It reminded me of an advertisement on television it was so perfect. Keith was very thorough and explained everything he was doing. Very informative and educating. Can't say anything more positive about Keith and the experience. Keith L. 01/31/17 |
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Nick W is a professional and exceptional technician. We will continue to request his service. 01/30/17 |
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High quality and professional team. Kevin A., Lorie M., Nick W. 01/30/17 |
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I feel your services are a tad expensive.
I feel you are over-reaching by getting involved in electrical.
I enjoy your TV Ads, they have high production value.
9 out of 10 ain't bad. We will continue using you.
The partnership plan just might erase that over-priced feeling over time.
Thank you for keeping us warm. 01/30/17 |
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The technicians from this company are the most competent and courteous professionals that I have employed. 01/29/17 |
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The Aiello Plumbing and heating service is friendly and prompt and have answered all my plumbing needs. I will call them for all plumbing issues that I encounter. Peter C., Cindy N. 01/29/17 |
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Too expensive!! Amanda E., Lindsey P., Matt R. 01/28/17 |
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All technicians were knowledgeable and curtious. Patrick C. 01/27/17 |
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I have been pleased with Aiello. The technicians are competent and the company seems fair. 01/25/17 |
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Good job Patrick C., Dan C. 01/25/17 |
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Tom Szostek has got to be one of the best technicians at Aiello. First, he correctly identified the problem. He kept me informed every step of the way. He kept working until the problem was solved. Now my house is toasty warm, and I got good advice. Thanks, Tom S. I appreciate your work. Tom S. 01/24/17 |
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Everyone couldn't be nicer. I was give a time between 2-6pm. I was called at 1:55 to alert me that the technician/plumber was on the way. That was great. Pete the plumber couldn't have been more helpful. Great over all experience from all the folks I talked to at Aiello. Peter C., Amanda E., Lindsey P. 01/24/17 |
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Jesse and his crew did a great job. They spent a good portion of the day here, were very professional, and ended up saving me $700 per year in energy costs! Jesse T. 01/20/17 |
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Stephen S**** *** did an outstanding job of trouble-shooting our gas/steam furnace overfill difficulties, explaining a first-, and second-step plan to replace electronics, and executed the repairs in a way that left us completely satisfied with his thought process, his clear explanation, and his final results. Thank you, ****** ****** ** ***** Stephen S. 01/18/17 |
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Dan arrived on time after being advised by his office when he would be due. Checked the work to be done. and gave us quotes . agreed which one we preferred. went to truck for product and started work immediately. worked and finished installation.Test run for leaks-OK.Review registration. Work area left clean. Dan C. 01/17/17 |
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There was not any diagnosis needed. I had already taken out the faucet and has a new faucet and needed to be installed. I was given an estimate for installing faucet $825 plus tax? Thus is rip off price. So I had to pay $49 for diagnosis fees. 01/14/17 |
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Our unique needs required some on the job" changes during installation. The installation Foreman used creative thinking to come up solutions to all our concerns. Then proceeded to perform the job with a professional positive attitude. Aiello Home Services Team. 01/12/17 |
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Aiello just completed an HVAC conversion from Oil-fired furnace & water heater and upgrade to new high-efficiency AC System for my home in Connecticut. I became more and more impressed with each successive interaction with their company... From Lori in Customer Service, to Michael Loscialpo, Equipment Replacement Specialist, to Mike D. & Mike M. in Field Service who managed the actual equipment installation and every single other person from Aiello who assisted with this project--- This truly was one of those all too rare "WOW!" experiences start to finish!!! I give the team at Aiello the absolute highest possible recommendation.
BarryD Mike M. 01/12/17 |
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Aiello just completed an HVAC conversion from Oil-fired furnace & water heater and upgrade to new high-efficiency AC System for my home in Connecticut. I became more and more impressed with each successive interaction with their company... From Lori in Customer Service, to Michael Loscialpo, Equipment Replacement Specialist, to Mike D. & Mike M. in Field Service who managed the actual equipment installation and every single other person from Aiello who assisted with this project--- This truly was one of those all too rare "WOW!" experiences start to finish!!! I give the team at Aiello the absolute highest possible recommendation.
BarryD Mike M. 01/12/17 |
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After about a year-and-a-half in our new home and working with two other HVAC companies and service technicians, finally we have a company and service specialist we can trust and rely upon to do good work. Tom Szostek is a very knowledgeable and honest service specialist representing a company that provides excellent home service solutions at reasonable prices. We look forward to working with Tom and Aiello Home Services in the months and years ahead. Tom S. 01/12/17 |
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(no comment) Ken B. 01/12/17 |
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This most recent use of Aiello was to do some basic plumbing at my daughter's new (older) house. It included installing 2 new outdoor faucets and installing a new faucet in the kitchen sink. Work was done in a timely matter and the technician explained everything as he went along. Aiello's biggest assets are, my opinion, is their availability and dependability. Conversely, their biggest drawback is their cost. They are very expensive. But to get competitive quotes from other plumbers is time consuming and difficult to schedule. Peter C., Patrick C. 01/12/17 |
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I didn't have any heat on a very cold day. Ken B. came out and first explained what he had to do about diagnosing the problem and would give me a quote before any work was to be done. I accepted the quote and Ken explained everything that needed to be done. He was here about an hour and was very friendly and professional at all times. I was very happy with the service and your company. Ken B. 01/10/17 |
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All the work was done in a timely professional manner. The technicians were knowledgeable and answered all my questions to my satisfaction. I couldn't ask for more. 01/10/17 |
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After Jesse helped me set up all the appointments needed to replace our humidification system, filtration system, and UV light assembly, every technician came on time, did their job professionally, and kept to the exact estimate. And they left the basement cleaner than when they arrived. Thank you. Jesse C. 01/09/17 |
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Mike and Joe came to our home in October of 2016. Mike and Joe were very respectful, my husband and I had just bought a puppy who had to stay in the kitchen and these guys accommodated her needs. They were communicative about what, why and how they performed our energy home audit. They ran some great deals when it came to purchasing bulbs and in home devices to control your homes temperature remotely. I have recommended these guys to friends since they came to our home and if these guys worked in Philly where we are from I would recommend them to our family too. - Molly Gallagher Mike L. 01/05/17 |
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The first service person left me with my thermostat programmed at 62 degrees when I said 70! However he did show me the humidifier unit and how it has to be replaced. The second person you sent fixed the thermostat. Tom S. 01/04/17 |
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The first service person left me with my thermostat programmed at 62 degrees when I said 70! However he did show me the humidifier unit and how it has to be replaced. The second person you sent fixed the thermostat. Tom S. 01/04/17 |
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The first service person left me with my thermostat programmed at 62 degrees when I said 70! However he did show me the humidifier unit and how it has to be replaced. The second person you sent fixed the thermostat. Tom S. 01/04/17 |
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Pam was great Pam D. 01/04/17 |
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Michael Dayton is the person a home owner hopes for when engaging a company's services for the first time. He was pleasant and professional and succeeded in solving my problem in a permanent way. Michael D. 01/03/17 |
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Jason was highly professional as he serviced my heating system and took the time to teach me about my furnace. I strongly recommend Aiello Home Services! Patrick C., Jason L. 12/31/16 |
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Tom was on time, professional, and courteous. He explained the issue and presented us with options. Would definitely recommend. Tom S. 12/27/16 |
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Tom was on time, professional, and courteous. He explained the issue and presented us with options. Would definitely recommend. Tom S. 12/27/16 |
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Great service, this guy Stephen saia really knows he's stuff cleaned and tuned up my all furnace in great time and wonderful work! Very professional and what matters most very experienced! Stephen S. 12/23/16 |
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Always amazing service, making appointments are always easy, and the service technicians are always professional and prompt. Mike D., Brittany G. 12/22/16 |
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Ken B. is a great service tech. Went above and beyond the norm to restore heat while I wait for the part to arrive tomorrow. I would definitely ask for Ken to resole and future repaier needs Ken B. 12/20/16 |
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Both guys were very nice, neat and proffesional. I have passed your name an number on to several people I know. 12/17/16 |
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Jesse T. was a very friendly, knowledgeable professional. I have already recommended him to 3 others in the family. Aiello is very lucky to have Jesse on their team. Jesse T. 12/16/16 |
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I would recommend having Jesse Tompkins from Aiello come to your home for an energy inspection. It costs $ 125 in total but that includes 25 LED light bulbs. That alone would cost you $250 to purchase. They inspected the whole house for places heat was escaping and they sealed or insulated those places. They put new weather stripping around all of the doors. They replaced 58 lights bulbs inside and outside. They were here from 9 AM to 4 PM two guys . They said with what they did to day alone we should see $1000 savings a year. They were very professional and neat guys. Give Jesse a call today to start saving money. 888-956-4455 Jesse T. 12/16/16 |
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I was very pleased with my experience. Everyone was very courteous and called when they said they would and showed up on time. The service man was honest, something you can not find now days. Would recommend them to anyone. Lindsey P., Jimmy R. 12/16/16 |
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They offered same day service as I called and they fixed our problems same day as the service. Professional and experienced. Brittany G., Jimmy R. 12/16/16 |
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We are very glad that we chose Aiello Home services a few years ago to help maintain or fix plumbing issues, furnace issues , AC issues, etc. We would highly recommend Aiello Home Sevices to friends. 12/16/16 |
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They took my call for an appointment and called me back when an earlier time slot opened up. Not Cheap but Matt was courteous, quick nad fair. A job well done. Orian L., Matt M. 12/15/16 |
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Micheal R. is the best!!!!! He is honest, very knowledgeable and has a good sense of humor!! Aiello Home Services is very lucky to have him as an employee!!! Michael R. 12/15/16 |
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Had an inhome preventative maintenance by Aiello. The service tech was Tom S. Dude really knew his stuff and was quite easy to talk to. He dint seem to mind all my questions and he even volunteered some usefully information I can use in my home in the future. Really appreciated his time and energy. Ohh and everything continues to work fine. Tom S. 12/13/16 |
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Tom S****** replaced a drain hose on my humidifier. He was polite, efficient, and helpful. He asked if I had replaced the batteries in my thermostat - which I had not - and had several other helpful tips. Give him a 9 out of 10 - nobody's perfect. *** ****** *** ****** ***** **** ******** Tom S. 12/12/16 |
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Very good experience with Aiello. Service person Stephen S. was helpful, knowledgeable, and explained what he was doing every step of the way, Stephen S. 12/12/16 |
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Cindy was actually the nicer of the 3 agents we dealt with.
We needed a plumber to do a targeted inspection after our home inspection turned up red flags. The 1st agent interrupted me midsentence to tell me I could not book the estimate/inspection because I did not own the home yet. Ok
2nd agent (Cindy), after clarifying we only wanted inspection and estimate, tried to get us set up for an inspection and estimate.
We were called back by the 3rd agent (Britney) to be cancelled on and told we needed the owner to set up the appt. ok. We gave the owner's number with the explicit instructions that he was to be told that WE were paying, he just needed to give us access and set up the appt. instead he was told that he had to pay, of course he said no and is now potentially annoyed with us (I would be) which might create issues going forward
I'm furious with Aiello. Have left a Yelp review and will be posting to social media as well. Avoid! Cindy N. 12/12/16 |
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Please see my previous comments about Nick White's performance. 12/10/16 |
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