Aiello Home Services
600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156

Plumbing, Electrical, Water Quality, Heating, Air Conditioning, Standby Home Generators, Home Energy Performance
Same Day Service*

Aiello Home Services - Our Reviews

Overall Rating

4817 star rating
(1002 Reviews)
372 star rating (77 Reviews)
Judy's Book
496 star rating (102 Reviews)
772 star rating (158 Reviews)
2798 star rating (588 Reviews)
40 star rating (8 Reviews)
56 star rating (12 Reviews)
273 star rating (55 Reviews)
5 star rating (1 Reviews)
5 star rating (1 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Aiello Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

Our Reviews

Once again excellent service. The plumber came to install a new bathroom faucet and it turned out to be defective. After getting a replacement he returned and did a great job of installing the faucet and completing the job.

Tim Lynch and Ralph Landolfi were both gentlemen and professional in their dealings with me!!!

Technician was nice enough but wasn't person they said was coming. Major complaint is we feel overcharged. They charged us over $550.00 to replace a dishwasher, maybe a 90 minute one person job. The Technician gave quote when he was on site before he started but by that time I was already off from work and didn't want to take more time off to find someone else. Way more than we expected to pay....
Karlene D., Robert E.
Clay showed up at the scheduled time and gave a thorough explanation of how the furnace operated in the home we just moved into
Clay C.
Awesome job. Could not be happier. Clean, professional, and on time.

Great service by tech Clay I would recommend you business to any one. Thanks Rev Vincent Fabiano

I had some electrical work done. Carmelo was very professional and did a great job.
Carmelo M.
We just wanted to say how amazing our oil to natural gas conversation went. they always kept us updated about the process. they were super professional. most of the time we didnt even know they were downstairs. anytime we had an issue they were right on top of it. we could not be happier.
Mike M.
The men were on time, found the problem and fixed it, explaining each step to me, The fee seems a little high, but the timeliness and quality of service was worth it.
Peter C., Lindsey P.
Mike Massetti did excellent work in installing a new heating system for me. He has an engaging way in dealing with a customer while maintaining his professionalism. He makes Aiello look good.
Mike M.
Aiello was not even my families heating company but because we needed a third party opinion we chose Aiello. Was able to schedule immediately both for diagnosis and work done on furnace. Ken B. the technician was fantastic. Explained and showed us everything he was doing. Never had a better cleaning than the one he recently completed. Thanks Ken

Clay came out to service our furnace did a great job with everything very professional. Thanks

Before beginning the service, the technician was a little too eager to sell me a maintenance plan. I wanted the problem explained to me and fixed but the technician seemed to be reciting a script on the maintenance plan which I found confusing and not appropriate at that time. I have never had that situation with any Aiello techs who are always interested in fixing problems or doing routine maintenance and not trying to sell me something.

Selling our house and needed an independent company to assess furnace which was deemed busted by home inspector. Called Aiello whom I have never used before and they came out the very next day, diagnosed, recommended and returned to fix. Never had a better cleaning or service. Ken B. was fantastic, explaining what he was fixing, didn't rush anything. Very friendly too! Changing the company we have have used for years to AIELLO. Thanks Ken B. Judy & Chuck, EW
Ken B.
Mike R and Roger took the time to show me the problem and explain what had to be done. They were efficient, professional, and were able to react in a friendly and informative manner to all of my questions.

Excellent, timely service with no has,e!

The crew was respectful, friendly, punctual, and professional! I was thoroughly impressed on how well they communicated with me, and each other, to ensure everyone was on the same page. The install of my cooling and heat pump system went flawlessly! Impeccable quality of work by true professionals!!

Aiello Home Services just completed installing a cooling & heat pump system in my home. From start to finish the entire crew was friendly, personable, respectful, and professional. Mike Massetti was the lead Tech and was extremely thorough and represents the company well - absolutely LOVED him!. He made it a point to tell me exactly what he/his coworkers would be doing (before he/they did it, which was appreciated) to ensure I was aware of what work was going to be done. The crew was very respectful of my property as well. They laid down plastic from the entrance of the house all the way up to the attic and walked around the house with shoe covers on to protect my hardwood floors. They cleaned their mess as they went along and were truly non-intrusive. Mike set the expectations on Day 1 for the scope of work and the length of time the install and final walk-thru would take. They started right on time every single day, which is a rarity these days...even in 90 degree weather, and worked right up until 5pm. Mike stuck to his word and had the entire project completed in 3 days. I truly cannot recommend Aiello's enough. We definitely did our research before picking the company we were going to go with for this project and even though Aiello's was more expensive and the project start date was further out than we would have liked (they were booked solid and now we know why), it was 100% worth it.
Mike M.
Today Matt and Nick came to my home and replaced my circuit breakers. I called and they were there! I also appreciated Amanda's very pleasant demeanor and kindness on the telephone in the scheduling process. Go Amanda! Matt and Nick replaced the circuit breakers and did a nice job. Thanks to them I am now enjoying my Air Conditioned home again! Matt is not a stranger to us he also installed our outdoor lighting two years ago. I asked him to check it while he was here and he graciously did so. While we don't have a lot of issues in my home when they occur I call Aiello! Thank You. Gerard James Lanning
Amanda E., Cindy N., Matt R.
Looked for established Home Services provider and took a chance with Aiello. Certainly made the right choice. Decided to replace gas boiler and HW heater with combo unit. Was 50 yrs.old. Outstanding from start to finish. Initially, thought pricey but the installation team worked with precision and well worth it. Great company!

As usual the service from Aiello was excellent. They responded to my call quickly, arrived on time and diagnosed the problem efficiently. Due to the considerable cost implied by the diagnosis they double checked to make sure there wasn't any alternative solution available and then completed the repair without delay.

The technician Clay Countryman was on time and worked quickly to determine the extent of my problem. He then secured the necessary part, installed and had my system running without any further problems. He was courteous, friendly and knowledgeable, working efficiently and completed the work to my satisfaction. I very much appreciated how quickly this issue, which was not minor, was resolved.
Clay C.
This is just one of many service visits and the system isn't even a year old.

I was very pleased with Electrician Matt R. and his excellent work in resolving our problem.

Exceptional service and highly recommended. Professional, punctual and extremely competent.

Aiello home services has very professional and friendly technicians. They worked with me throughout the installation of the new air-conditioning system and were very patient answering all of my questions. they were very respectful of cleaning up during the after the job. I'd be happy to work with them again! A special thanks to Mike Massetti, who was great throughout the whole process!

Ray was very polite and answered all my questions, unfortunately could'nt repair my a/c . We are waiting for a part.

All of the staff was a pleasure to work with - Amanda, Cindy, Matt R. & Nick. Matt & Nick did a great job at our house. They fixed everything and did it quickly and accurately!
Amanda E., Cindy N., Matt R.
Outstanding service. Carmelo M. was courteous, efficient, and explained each procedure that needed to be done in clear layman's terms. He offered helpful suggestions to avoid future problems. Thanks, Carmelo! Bruno L.
Carmelo M.
Aiello was the only contractor who could come out next day during the last heat wave and service my 25 year old Carrier unit. Clay the technician was very friendly, professional and competent.

We were extremely impressed with Matt (and his apprentice, sorry I can't remember his name); Pete and Cindy. They are highly professional, friendly, informative, helpful and provide great service. We are so happy we have become a part of the Aiello Home Services family.
Peter C., Amanda E., Cindy N., Matt R.
Mark and his team were polite and considerate. They worked hard and efficiently on a very hot day in August. They made our conversion from oil to gas a lot less stressful than it could have been. Our heating and hot water system seems to be working very well. The equipment, new plumbing, and the clean removal of the old oil tank makes our home a lot more attractive to us and to anyone who might want to buy it in the future. Aiello installed a 200 amp electrical service for us, also a fine job. I will recommend Aiello to friends and family. John Cappetta
Mark M.
Aiello completed every promise made in their original sales contract. Every employee we met was polite and considerate. They also went about their work efficiently and professionally. We were very pleased and would recommend Aiello to family and friends.

Very impressed!!! You were recommended by a local competitor that was over booked, that says a lot .

K.B. was very knowledgeable of his work. Excellent in his job.

Outstanding service from Aiello. Steve F did a great job onsite and advised me along the way on what he was doing and how is resolved all of our issues. The work was professional and the site was spotless when he was finished. Great job and we will continue to use their services.
Steve F., Lindsey P.
The Energy Audit service was recommended to me by a colleague and I was as pleased as she was with the experience. Jesse Conway was personable, professional, thorough and competent. He explained what he was seeing as he went along and his recommendations were practical and helpful. It's clear that he enjoys helping people improve their homes and reap the financial benefits. Seeing the results of his work by the reduction in the blower score was immediate proof of the value added by the service. I am signing my Mom up to have the audit done for her home - definitely worth it !
Jesse C., Lindsey P.
Fabulous experience.

Matt was very professional and looked at my problem right away an diagnosed it very quickly and he was able to feet the parts and retire and mount what needed to be mounted at the breaker nix quickly an replace the light an wiring. No more problem. He had a helper or maybe he's an apprentice who was neat, professional, very attentive and helpful during the work. I would gladly have Matt again an hopefully his apprentice. I'm glad I called Aiello. I'm happy with the work....always.
Matt D., Matt R.
Very pleased.

Mike Lagana and Eric came to do an energy audit to my single family home in Milford on 7/24/15. Very professional and did a fantastic job. They took the time to explain what they were going to do and why.
Mike L.
The representative I had was awesome! She knew exactly what I was describing and who was available and kept me in the loop while she worked the issue to fey me someone right away! She did! He was on tine, even early!! Excellent electrician! Did everything in an efficient, clean quick way. Even suggested an additional thing we could do. Minor thing. I'm impressed by this Representative and her electrical technician!!! I gave another job for Mark to do this coming week. I love Aiello!!! And their people!!

Mark arrived in great tine!! Mark was and is always a professional, knowledgeable, and helpful electrician!! He is extremely neat and efficient in his work. He looked over my situation and suggested sone things and saw an area where he could improve my situation as well as fix the problem. He resolved my issue quickly, cleanly, professionally and let me inspect it and try it out. Very personable, understanding and technically great! I'd have Mark do work fit me anytime. I trust him, his knowledge, his work, and his suggestions. Domenick Botto
Sarah B., Mark P.
The tech arrived and was professional and courteous, although I did not receive an email with his picture or a phone call about time. After examining the problem I was quoted a price of over $600 dollars. The end price was nearly $900. A exorbitant sum for two hours work and parts that certainly don't retail for hundreds of dollars. I will not call Aiello again and am diligently calling friends, neighbors, and family to caution them about using this service.
Steve F., Cindy N.
The tech arrived and was professional and courteous, although I did not receive an email with his picture or a phone call about time. After examining the problem I was quoted a price of over $600 dollars. The end price was nearly $900. A exorbitant sum for two hours work and parts that certainly don't retail for hundreds of dollars. I will not call Aiello again and am diligently calling friends, neighbors, and family to caution them about using this service.
Steve F., Cindy N.
As I posted in my review. The price for two hours work was exorbitant. The price for parts needed was even worse. I will not be calling Aiello again, NOR will the people I've told about this be calling you.

We had had our air conditioner serviced a few weeks ago. Since it has been a reasonably temperate summer so far, we used the air for the first time on Tuesday, 7/7, a hot and humid day on which we were entertaining a dozen friends. The system did not work, and we were quite unhappy. Ray came out on the 9th and found the problem which he quickly fixed. Not only that, but he carefully explained everything he had done in a way that was very clear to us as individuals with no HVAC expertise. He was courteous and very helpful. While we were quite unhappy with the breakdown so soon after the system was serviced, we regained our positive assessment of Aiello as a result of Ray's demeanor and expertise. We will request his services in the future. Paul and Vivian Batterson
Ray D.
The service provided by Shawn was terrific...and he had a good sense of humor! We would certainly welcome him back another time...but of course we pray to the Lord it will not be necessary! We must say, though, that the inclusion of a diagnostic charge is grossly unfair and unnecessary when the customer then agrees to have the work done. If the customer declines to have the work done, then we can see the necessity for that fee to cover the "stop and discovery." (By the way, it took Shawn seconds to see where the problem was, before he quoted the price to fix the problem)
Shawn f.
You service is very good, this is my third time using your company. However, your service is very pricey. Randolf Wagner

Mark Murillo was very professional and we are very happy with the service he provided.
Mark M.

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